Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Super comfortable especially for people who wear glasses, they stay put and don't move, fit really well on my small head, the noise cancelling is really nice too, and battery power is insane haven't charged them in days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, we're glad you love our newest industry-leading noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones on the market took them on the plane with me when I was traveling, I couldn’t hear anything! There was a baby screaming crying behind me and I turned on the noise canceling and it all went away and it was radio silent I couldn’t hear a peep!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshtonG,
We are so happy to hear that your WH-1000XM5 headphones made your travel experience so much more peaceful! It is wonderful to know that our industry-leading noise cancellation allowed you to enjoy some quiet during your flight.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Sony’s Best Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and Amazing Sound Quality. The noise cancellation has to be the best in the market. It is also stylish and sleek. The battery life seems to last for days with moderate usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pena,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, design, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sony noise canceling heaphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing amazing headphones. Great sound quality and amazing noise cancelation. The battery is good and they are super comfortable. One of the best purchases I've made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaiY, Thank you for your perfect star rating! We're happy to hear that you like the sound quality, noise canceling, battery life, nd comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, quality is great. I bought two pair, one for my daughter and one for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Redcable,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the lightweight design and great quality of your WH1000XM5 headphones. It’s wonderful to know you chose a pair for both yourself and your daughter—sharing that experience makes it even more special. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for longer sessions. Great sound quality. Noise cancellation is very effective. Worth the price especially when they are on sale imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We are so glad that you're enjoying the comfort, sound quality, and noise cancellation of your WH-1000XM5 headphones. We're happy they are a great fit for your longer listening sessions and that you feel they are a great value.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Super headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones. Lightweight, comfortable, and sound quality is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benram,
Perfect! We're glad that you like the design, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super comfortable. Amazing noise canceling and great for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User856954,
Thank you so much for the five-star review! We are immensely pleased to hear that you are enjoying the super comfortable fit and the amazing noise canceling of your WH-1000XM5 headphones. We specifically designed them to excel in call quality, so we're happy to know they are working great for your calls too.
Thanks for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
These headphones are the one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go on long business travels and these have been a game changer with amazing battery life, extended comfort and super high fidelity audio with fantastic tools for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .HiVMAN,
That's very nice to hear! We appreciate the positive feedback regarding the battery performance, comfortable design and customizable audio of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and battery life. We’re perfect for blocking out extra sound during long flights. Overall ease of connectivity could be better. The touch pad on R ear piece is overly sensitive and reacts to the smallest of bumps or taps on any part of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, We're glad that you like the noise canceling function and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
As advertised but missing some big basic features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the reviews to be a bit too thorough as if they are paid advertisements that only echo online reviews by compensated individuals. The absence of any quick start guide was frustrating since I didn't have great cell coverage at the time I unboxed the headphones. I didn't know about the controls on the side and the app does not offer any guide either. I am still left in a maze to navigate their website in and out of hyperlinks to figure out which button or surface space does what. For an extremely high price these headphones are less about quality sound and more about noise canceling. If you like great audio, these aren't the headphones for you as they muffle and distort the sound. In general, noise canceling does that so that isn't a complete surprise. An astonishing and ridiculous issue I have with these headphones is that you CANNOT USE THEM WHILE THEY CHARGE?! In this era of device demand, this is a shockingly ignorant choice on the part of Sony. I get it, they might think since wireless earbuds can't be used while charging then who needs to listen to their headphones while they charge? Or perhaps they prioritized a fast charge over listening. The problem with that comes when you quick charge devices over and over again for short periods of time ruining the battery performance. Sony is practically begging you to do that by discouraging you from being able to listen to them at the same time as fully charging them. Overall I appreciate being able to drown out a good amount of background noise but I am left questioning if that's really worth the $400 price tag. If you are looking for noise canceling, pick a pair of great sounding earbuds and skip the actual noise canceling feature, just purchase some flight line ear protection headphones for a much better comfort and outside noise control. You'll save yourself hundreds while having a much lighter pair of headphones that doesn't overheat your ears. Another disappointment of mine was the erroneous idea that connecting to two devices at the same time would mean I could actually listen to two inputs at the same time. Perhaps Bluetooth isn't there yet through no fault of Sony, but I also felt the advertising was misleading on this particular feature and the answer was buried in Bluetooth spec and tech sites and not disclosed on the Sony site. I like that my phone can interrupt my business meeting playing from my computer but I dislike that I cannot listen to ambient sound on Pandora while participating in a business meeting at the same time. Since the audio can't be independently adjusted in noise volume by your individually connected device, you are left with a ring tone set to the same volume as your YouTube video or conversely the YouTube video resumes as loudly as the call and that is mildly annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageListener, Thank you for sharing your experience and thoughts about the Sony WH-1000XM5 headphones. It is unfortunate to hear that you found the lack of a quick start guide frustrating and the controls not very intuitive.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Best Headphones, Terrible for Gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely blown away by the sound quality. These are really top notch, HOWEVER. I originally purchased these for gaming. They do not work for gaming. Playing music, watching shows, making phone calls, using them at night to watch TV to keep noise down its great for all of them. The gestures and touch capabilities are nice as well, you can fast-forward, rewind, pause, and turn volume up and down with touches and swipes. It also has great sound cancellation, You could fire a gun off behind someone wearing these and they wouldn't know, heck might be able to use these at the range. Hooking them up to a PC the microphone would not let these babies utilize their full potential, sounds like being on walkie-talkies, and i could not figure out how to deactivate it for just output no inputs. I purchased the LG Lightspeed Pro X2 for gaming now. I will also disclose that i bought these on sale for 299.99 which helped a lot. Knowing what i know now, i would not spend the 400 on these as they did not perform the task i'd bought them for originally. Get em on sale if you can, great for an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WiliamK, thanks so much for the thoughtful review. We're thrilled to hear you're enjoying the WH1000XM5 exceptional sound quality, noise cancellation and smart touch controls. We also understand your frustration regarding gaming use. While the XM5 excels in music, entertainment, and daily communication, its Bluetooth audio profile optimized more for media playback than low-latency gaming performance or specialized mic input on certain PCs. For gamers, especially those looking for ultra-low latency, we do have other products on market like the Sony INZONE Gaming headsets. Thank you for choosing Sony this time! Best regards, -Jenn.
- Pros mentioned:Sound quality
Great headset, I recommend getting it on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphone, I give it 4 out of 5 because its overpriced - I think for value and price to performance, xm4 is MUCH BETTER. But if you find xm5 on sale, grab it. Great sound quality, ease of use, the sony app is amazing but unfortunately its only on mobile phones and not on pc but the settings are easy to set and the headphones will remember it when you connect to other devices. Also connecting to devices is very easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NChowdhury, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and are comfortable to wear. I have vwry loud neighbors at times and will use this so i can enjoy watching a movie without dealing with their nonsense.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, Lynn! We're thrilled to hear that you're enjoying the great sound quality and comfortable fit of the WH-1000XM5 headphones. Many users have found the noise-canceling feature especially helpful in blocking out unwanted background noise—making it easier to focus on what you love, even in challenging environments. It's wonderful to know these headphones are helping you enjoy your movies in peace. If you have any tips or questions about getting the most out of your WH-1000XM5, please let us know—we're here to help!'
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
ANC for the win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of XM4s and unfortunately, I lost them. These on the other hands are phenominal. Still comfortable with amazing ANC. Cant hear a thing when the plane is flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adp2711, thank you for the great review! We're very glad to hear the Sony - WH1000XM5 are delivering the comfort and noise cancellation you were looking for. It's awesome to know they're helping you enjoy peace and quiet even during flights. We appreciate your continued trust in Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Sony wireless MX5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. The sound is perfect and has just the right sound for my music. I also love the fact that I can plug in a wire to my guitar amp and play my guitar without having the whole house hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DustinB!
Thanks for your review on your WH-1000XM5!
It is truly wonderful to know that the sound is perfect for your music and that you're finding the wired connection so useful for your guitar practice.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sound great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried a few different brands in the past and these take the cake. They sound amazing! I really enjoy the touch controls, and find them very comfortable to wear. The ANC is great! I really have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzkill38, Awesome! We're glad that you are enjoying sound quality, touch controls, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Detailed soundstage superior noise cancelling.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance. I fell in love with my apple airpods for their noise cancelling, especially when flying, they were a lifesaver but on long flights they would run out of battery. After a little research I settled on these and am very happy. Excellent sound which is rich and detailed in subtle ways, too many headphones try to overcome poor sound quality with excessive bass. Good battery life and superior noise cancelling, I have not tried the mic feature yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise cancelling headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Cancel out noise better than any headphones I’ve ever owned, even cancels out the vacuum. Super comfortable too. Battery life is excellent. Worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice amanduh! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl