Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
The Best Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony xm5 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my college son,he loves them for the sound they put outand best of all the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user966961!
We’re so glad to hear your son is loving his WH-1000XM5 headphones for college. It’s great to know the sound quality and noise cancellation are helping him stay focused and enjoy his music.
Thank you for choosing Sony for such an important gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible noise cancelling headphones. Connect easily and are very comfortable. I had the Apple Air pods Max before these and these are BY FAR more comfortable and have better sound and mic quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitK, Great! We're delighted to hear that you're enjoying the sound, mic quality, comfort, noise canceling, and connects easily. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sound Quality Is Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Highly Recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been my absolute go to! I struggled for awhile finding headphones that comfortably fit over all my piercings, without making my ears sore or giving me a migraine- these were it for me! The design is very sleek and minimalistic, which was also very important for me. It comes in a travel case that is super handy to keep my headphones and charger all together in my purse or backpack for school. One of my favorite features is the active listening feature! Very similar to apple headphones, but rather than turning the feature on and off from my phone- I can hold down with three fingers and activate the listening. When I’m done, I just take my hand off and it goes back to the previous mode. This is my FAVORITE feature. There isn’t much audio leakage at all. Overall, this IS the product to by over the Apple Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alora, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM5. We're glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, listening to ambient sound quickly (quick attention mode) as well as included carrying case, sleek and beautiful new design. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Head phones, very adjustable and fits nice. Nice noise cancellation and surround like performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeelsonE,
We’re glad to hear you’re enjoying the adjustable fit and the surround-like performance of your WH-1000XM5! It’s great to know the noise cancellation is meeting your expectations and providing an immersive listening experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sony WB-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones. The ambient awareness, the sensors. The audio quality. All around amazing headphones & comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
Thank you for the purchase! We're glad to hear that you like the sound quality and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
The Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best noise-cancelling headphones on the market at the moment. I purchased 3 sets - one for me and two for my kids. The quality of the sound and the level of noise canceling are great. The battery life is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, This is indeed one of the best noise canceling headphones and we're glad that you are happy with your purchase. We're also glad that you like the sound quality and battery life. Thank you for your output and for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, best purchase of headphones. The design is very nice and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarlosB!
We’re so glad to hear that these were your best headphone purchase yet! We put a lot of thought into the noiseless design of the WH-1000XM5 to ensure they aren't just sleek and modern, but also incredibly comfortable for all-day listening. It's great to know that the combination of style and fit is hitting the mark for you. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Seriously sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and comfortable, sony packs their amazing sound into a simplistic design. I forget to take them off the go with everything,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngelinT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The sound, fit, and comfortability are all perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is incredible. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NolanM, We're glad that you are enjoying the sound quality, comfort and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Good, But Falls Short of Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these and, after using them for over a year and a half, I’ve been disappointed by the noise cancellation. Despite tweaking bass and range settings, outside sounds still leak through in open environments — even with ANC toggled on in the app. I’ve accepted that this may just be their limit. Connectivity has also been hit or miss, with random Bluetooth dropouts that no amount of troubleshooting (on both phone and computer) seems to fix. Battery life is decent but not impressive for the price. Overall, I expected more. My next purchase will likely be the Apple AirPods Max — I’ve met too many people who rave about their truly phenomenal noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for considering Sony products.
We apologize for the disappointment you've experienced with the noise cancellation on your WH1000XM5 headphones after extended use. We understand how important effective ANC is, especially in open environments, and regret that outside sounds continue to leak through despite your adjustments.
To help improve the performance, we recommend the following steps:
Firmware Update to Version 2.4.1: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, amazing customizable sound in the sony app. it’s sleek it’s comfortable unless you sweat a lot at the gym. reason why this doesn’t have a 5 star review is the build quality. but i understand if it were to be anything but plastic it would probably be too heavy on the head. i had that problem with the airpod maxes and i prefer the xm5s much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound and customizing the sound using the headphones connect app. We'll take note of your feedback regarding the build quality. Your insights are greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Most amazing headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these a 10 I would! The noise cancelling is insane, the sound is so amazing, they are comfortable as heck. There is an app you can download and personalize the sound, it’s amazing. Only issue I ever have is they drown out too much noise- but that’s also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonF, That's awesome! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. It's wonderful to know you are enjoying the amazing features, especially when the excellent noise canceling, comfortable fit, and overall sound quality of the unit. We also appreciate you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin