Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Amazing sound and ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and ANC. I wish they had water resistance so that I didn't have to baby them so much but the audio quality is worth it. These aren't gym headphones, they're concentrate on listening to your music headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gabrieldj,
Thanks for commenting! We are truly happy to know that you are satisfied with the amazing sound quality and exceptional noise canceling function of our WH-1000XM5. We greatly appreciate your feedback with the water resistance/water proofing design.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great and comfy for using for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Xavi,
Thanks for the great review! We really appreciate the feedback. It is great to hear that you are enjoying your Sony headphones. Do not forget to get the Sony Sound Connect App to enhance the experience! Than you for choosing Sony, have an amazing day!
-DiegoV,
- Pros mentioned:Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product with great sound clarity and flexible to adjust
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VamshidharG! Thanks so much for sharing your feedback with us.
It is fantastic to know that you’re having such a great experience with your WH-1000XM5 headphones. We really appreciate you highlighting the sound clarity and how easy they are to adjust for a perfect fit!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best Headphones in the Market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing - The sound, the bass, the noise cancellation, and even the battery life; however, the only downside I would say is that these headphones are not sweat resistant. I purchased them thinking I could use them at the gym, but they’re prone to getting damaged, but they are really good headphones nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for the review and we're glad to hear that you like the bass sound quality, noise canceling and battery performance of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing headphones for studying and keeping focus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first time buying noise canceling headphones. I needed some to help me when I am studying, I can’t focus with to many sounds around me but I also can’t focus with music to loud. Even so while play lofi study music and having the noise cancellation on it did wonders. I couldn’t Hear anything and if I did it was so muffled that it wouldn’t distract me. I also love love the feature where you can put your hand on the headphones and it’ll let you listen to your surroundings. Many would say it’s annoying that they can’t hear the person talking to them to clearly or their surroundings but, let’s be real. These headphones are probably only for work use like studying or working and not really for everyday use like normal headphones. These are definitely meant to make your world quiet and muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paola, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, comfortable and sound great, my only complaint is that even on the tightest setting they still slip off my head. It could just be a me problem but I find myself not wearing them as often as I’d like because they’re too big for my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KaylaS,
Thank you for your purchase and for sharing your feedback. We're glad that you appreciate the sound quality and comfortability of our XM5. Your feedback is important and will help us improve our future products. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer excellent noise cancellation and because they are very light can be worn for extended periods, such as during a long flight, without discomfort that some heavier headphones can cause. Sound quality is terrific and am overall very happy with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JS88, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love them!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a few months since purchasing the Sony xm5 headphones and so far they are great! They cancel out noise and are very loud. Battery last a long time. The only issue I had was connecting it to different devices, I had to download the Sony app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ingrid, Great! We're glad that you are enjoying the noise canceling function and battery life. We're sorry if you had issues connecting to your other devices. Please know that these headphones can be paired with other devices without the use of Headphones Connect app. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, great quality, I would highly recommend this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microsoft365,
We are elated to hear that you find the sound and quality of your headphones to be awesome! Knowing that you would highly recommend them to others is a wonderful compliment to the work we put into our products.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise-Canceling over the ear headphones I have ever used. The sound quality is second to none and the noise canceling feature is flawless. Also, these are very comfortable, much more so than the SM4 I used to have. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We're glad that you love the new WH1000XM5 wireless headphones. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Sony M5 better than Bose!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were excellent sound quality, very light but easily dirty. Especially the case they match the color of the headphones and got dirty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SimplyZach,
Thank you for considering Sony products!
We’re glad to hear you appreciate the excellent sound quality and lightweight design of the WH-1000XM5 headphones. At the same time, we apologize for the frustration caused by how easily the headphones and matching case show dirt. Your feedback is important, and we will share it with our team to explore improvements in the design and materials for better durability and ease of cleaning.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent Headphonesm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the new Sony headphones. Did not have the earlier version so I can’t compare however these headphones are comfortable and extremely quiet on planes where I use them the most. Love the ability to speak and the system allows me to hear what is being said then going back to quiet after a few seconds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dooley139, amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love the M5s
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. The sound quality and noise cancelling was done very well. I use it to study and when I need to go in my own world. Battery life is also very long. I don’t have to charge it for a couple days with constant use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Regina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
<3
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't completely convinced to buy them but I don't regret it. Theyre comfortable. They sound super good and they connect super fast. I like that it can be adjusted on the cell phone. I also like the small package in which they come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarielisV, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for my daughter thay has down syndrome and don't like load noises. Sound very clear and loud
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredibly review, FernandoP!
We are so pleased to hear that the WH-1000XM5 headphones are providing such a positive and meaningful benefit for your daughter. It is truly rewarding to know that our industry-leading noise-canceling technology is helping to create a quieter, more comfortable world for her by mitigating the loud noises she finds challenging.
Thank you for choosing Sony to be a part of her daily life.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony never fails
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear sound, nice fit that doesn’t squeeze me head and give me headaches. The noise congélation is crazy. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilesM, Fantastic! We're delighted to hear you like the crystal clear sound, excellent fit, and overall value of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound and design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this series since M3 and its only gotten better with each iteration. The M5s sounds fantastic, great nose cancellation, the design is an overall improvement over the previous generation. The new carry case is also sleeker. One thing i miss about M4 is the NFC quick connect, M5 didn't have a nfc tap to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badapex, Thanks for sharing your experience with the Sony XM5 Wireless headphones. We're glad that you are happy with it. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. We also appreciate your feedback regarding NFC. This can help us improve in the future. Thanks for choosing Sony! -Craig
Cewl!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope, i just don't like it muting my audio when i speak, but love the noise cancelation, so i ignore that default setting's irritability. I think ability to use an aux adapter the device should be on every headphone device,
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SylviaH!
We are so glad to hear that the WH-1000XM5 is "dope" and that the noise cancellation is hitting the mark for you!
That muting issue is actually a feature called Speak-to-Chat, and you can easily turn it off so it doesn't irritate you. To disable it without even opening the app, just hold two fingers to the right ear cup touch sensor until you hear the voice guidance say, "Speak-to-chat deactivated." Now you can sing or talk along without the audio pausing!
Also, we agree on the importance of wired options—that’s why we include a 3.5mm headphone jack and a cable in the box, so you can keep listening even if the battery runs out or you're using a device without Bluetooth.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I have ever owned. They are totally worth the cost. They fit comfortably over my ears and don’t press in a way the other ones do, which caused ear pain and headaches.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickiD,
Thanks for the 5-star review! We're so glad to hear that you feel the WH-1000XM5 headphones are the best you've ever owned and that you find them so comfortable. The design of these headphones was a key focus, and it’s great to know that it's preventing the ear pain and headaches you experienced with other headphones. The newly developed "Soft fit leather" ear pads and a streamlined, noiseless design were specifically engineered to reduce pressure and fit snugly around the head, ensuring you can wear them comfortably all day long.
Thanks for choosing Sony, have a nice day!
DiegoV