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Customer reviews

Rating 4.6 out of 5 stars with 6223 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 6,223 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adaptive noise cancelation is amazing. I took these on a trip they helped me get through the lay over and entirety of the flight. Comfortable flexible durable. Battery life is amazing. Had them playing for 7 hours a day 5 days out of the week and Battery life was still at 70 percent !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosO, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are probably the best noise canceling from Sony. Better bass than the XM4s and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NASH,
      Thank you for sharing your thoughts! It’s great to hear you’re impressed with the WH1000XM5 headphones, especially the improved bass and battery life. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    5 out of 5 recommendation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality long battery life and noise canceling, so you can't hear the kids fight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rooster1776,

      We are thrilled to hear that the WH-1000XM5 is providing the peace and quiet you need! It is great to know you are enjoying the industry-leading noise cancellation and long battery life.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A great pair of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, they have great noise canceling and are very comfortable. One of the best pairs I own! I debated between these and bose, ended up with these, and they have been great for airplanes, syncing over Bluetooth is pretty easy and they are comfortable for several hours without issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DJBK,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoying your Sony Headphones and how effectively they have met all your needs! We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

      Thanks for choosing Sony, have an incredible day!
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones - Superb Noise Cancellation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for work and travel. A great companion especially during long flights. Sound quality is excellent and the most impressive feature is the noise cancellation. Very comfortable and battery life is impressive. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tarek, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is a great headset. The sound quality is great The noise cancellation is just beautiful and the controls are awesome. The quality of the headset build is great. It feels good if you put them back in the case that it comes with, which is nice they will stay nice for a long time if you don’t, you can expect scratches dents in the plastic and even they can break because they are made out of plastic still a very nice headset gotta pay to play. The battery of life is very nice on these the sound quality. Can be very relaxing. We can connectivity is pretty nice too.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brayden, Thank you very much for your thorough review! We are delighted to know that the amazing features of your Sony XM5 headphones have made such a positive impression on you. We appreciate your choice of Sony, and we look forward to many years of exceptional listening experiences with your headphones! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, comfortable, and the sound is very clear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stefanie,

      We are thrilled to hear you're enjoying the lightweight feel and crystal-clear sound of your new WH-1000XM5 headphones! It’s great to know they’re providing the all-day comfort we designed them for.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They are very comfortable and the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristyS,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH-1000XM5 headphones are providing you with amazing sound quality and comfort. It’s rewarding to know they’re making your listening experience truly enjoyable.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancellation. The battery life is crazy good as well. I use them 6+ hours on an almost daily basis and they are very comfortable and charge fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikH, That's great! We're so happy to hear you like the amazing sound, excellent noise canceling, long battery life, comfortable fit, and quick charging of your new Sony WH1000XM5. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Ultra Headphones are exceptional. Their lightweight design and plush materials make them extremely comfortable, even during extended listening sessions. I’ve worn them for hours without any discomfort. The sound quality is outstanding, with clear, balanced audio that enhances my music experience. Additionally, the noise-canceling feature effectively blocks out ambient noise, allowing for complete immersion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SylviaV, Thank you for your review! While your feedback appears to focus on the Bose model, we greatly appreciate your insights. If you have any specific comments regarding the Sony WH-1000XM5, we would be eager to hear them as well, as it would help us better understand how the two models compare in your experience. Best regards, -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Out There

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a step up from the Beats Solo I had for over 7 years. These feels more premium and the sound quality exceeds my expectations. Battery life is superb, can go almost a month without having to recharge. What I particularly enjoy is the feature to place my hand over the ear cup to temporarily enable transparency and listen to the sound around me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit , excellent noise canceling recommend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarM,

      We’re so happy to hear you’re loving the fit and the industry-leading noise cancellation of your WH-1000XM5 headphones! It’s wonderful to know they’ve earned a 100% recommendation from you.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones hands down!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel for work and spend a lot of time on commercial airlines. These headphones were the best purchase I could've made in order to make short or long flights more enjoyable. I recently had 5-hour, 7-hour, and 11-hour flights and cannot say enough about how these headphones made the trips better. They are extremely comfortable for hours of wear. The sound quality for music and videos is fantastic. The noise cancelling is best in class - even silenced the chatty passengers near me. I even napped in pure silence with just the nose cancelling on - no music, just silence. It was blissful! Are they expensive? Yes. Are they worth it? Every. Single. Penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JefferyL We appreciate your feedback and we're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    WONDERFUL HEAD PHONES

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best soundproof head set I have ever had, I tried Apple headset which were nice but heavy and way too These headphones from Sony are light weight and super comfortable. Definitely would recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Smooth Listening

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really have enjoyed using these headphones so far. Excellent noise cancellation, which is my primary use for it. SO convenient for planes and trains -- and any travel in general. The battery is great, lasts very long. Sound quality is pretty great as well, though I always want it to be just a little bit louder. The microphone seems to work pretty well, I've used it for multiple conferences and work things and haven't had any complaints. A couple things that have gotten a bit annoying: 1 - Speak to Chat. For some reason, it always activates by itself and it's very annoying when you're singing along to a song and it thinks you're having a conversation with someone so it'll just pause your music? Might be a problem with the app, but it happens a lot more often than I would like it to. 2 - Heavier on the top of my head then I would like. I found my Sennheiser's to be a lot more comfortable on the head when wearing for long periods of time. After more than a couple of hours on my head it does give me a bit of a headache. Otherwise I've been really enjoying these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI shelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Changes how you hear music from forever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am highly satisfied with these headphones my only complaints are that they cant fold and they swivel outwards from you instead of facing towards you but other than that the anc and sound quality is amazing i recommend using the app to get more out your experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Callmesanova, Thanks for the perfect rating! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Elite ANC, Premium Sound With Some Trade-Offs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 are a top-tier pair of headphones they deliver excellent noise cancellation, warm and detailed sound, and very good battery life for long listening sessions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      We are honored to hear such high praise for the Sony WH-1000XM5 headphones!

      It is fantastic to know that you consider them a top-tier pair and are enjoying the key features we focused on: the excellent noise cancellation, the rich and detailed sound, and the reliable battery life for those long listening sessions.

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Just buy em. Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones. Great audio quality. Good battery life. And even includes case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello tempestrazr89,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM5 headphones impress you with their audio quality, battery life, and included case. Your appreciation encourages us to continue delivering products that enhance your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, CenJD!

      We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.

      It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing product & quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and amazing features. Sound quality is great and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EAPP,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM5 headphones are delivering great sound quality and impressive battery life. It’s rewarding to know that the features are enhancing your listening experience and providing reliable performance.

      Best regards,
      -Fred Sony_US