Customer Ratings & Reviews

Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi dave, Amazing! We're glad that you like the sound, noise canceling, comfort, nd battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi CandyF,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your new WH-1000XM5 headphones! It brings us great joy to know you love the sound quality and find them so comfortable to wear. We truly appreciate you taking the time to share your positive experience.

Best regards,
-Fred

Hi APellegrin, Thank you for the excellent review! Glad you love the comfortable fit, lightweight design, and top-notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick

Hi renzo, We're glad that you like the light-weight design and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi MahlonD, Thanks for the 5-star rating! We're happy to hear that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. When using the supplied headphones cable, you can only enjoy High-Resolution Audio music or can use functions such as noise canceling/Ambient Sound Mode if the headphones are on. Thanks for choosing Sony. -Craig

Hi LuckieM,

We could not be more pleased to learn that you loved the WH-1000XM5 so much you had to get a pair for yourself! There is truly no higher compliment than a gift-giver becoming a fellow owner.

Our engineers worked tirelessly to perfect the noise-canceling technology, and we are glad you’re experiencing the benefits of that quiet sanctuary during your travels. Whether you are navigating a busy airport or settling into a long flight, we’ve designed these to ensure your music remains front and center. Knowing that they have become an essential part of your travel kit is exactly why we continue to innovate.

Thank you for making Sony part of your lifestyle and for sharing the gift of great sound!

Best regards,
Dominick

Hi Andrea, Awesome! We're glad that you like that they're comfortable, great sound, and battery life. These headphones are perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

HI jjroman, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi FelixH, Great! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi TommyBA,

While we're happy that you like the great sound and you're utilizing the built-in equalizer on the Sony Headphones Connect app, we're sorry to hear you're experiencing intermittent audio and the touch sensor control panel does not respond correctly. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection (via Sony Headphones Connect app) and see if it resolves the problem.

When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html

If the problem continues on the WH-1000XM5 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Ddtas,

Thank you for sharing your experience with us! We are thrilled you find the Sony WH-1000XM5 to have such great sound quality and a remarkably lightweight design. It's our goal to create one of the best listening experiences available, and we appreciate you recognizing its top-tier performance!

Thanks for trusting Sony!

Regards,
Dominick

HI WhitneyL ,

That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.

Thanks for choosing Sony.
-Eliab

Hi NESQUIK, Thank you for the amazing review! We're so happy to hear that you like the lightweight and comfortable fit and amazing battery life of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi GailM, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best sounding headphones for you. Thank you for your purchase. Enjoy your music! Vincent

Hello MadisonS,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying the high quality, great sound, and amazing battery life of your WH-1000XM5 headphones. It's fantastic to know you're able to go days without needing a charge! Regarding the audio turning off when you speak, this is due to the Speak-to-Chat feature, which pauses playback when it detects your voice. We're glad you found the solution to turn this off in the app.

Best regards,
-Fred

Hi KevinA, Thanks for sharing your awesome experience. We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent

Hi MrXiro, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi AntonioC,

Perfect! We're thrilled that you are enjoying the sound quality, comfort, and fit of the headphones. Thank you for choosing Sony!

-Ralph