Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The sound is amazing and the noise cancellation is superb. Well worth the cost. More comfortable than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayT, Amazing! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! The sound is great and the comfort is top notch!! I thought it would be tricky flying with them because of the longer case but I didn’t have an issue at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demi,
Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase has been great and the quality is top tier but Best Buy customer service was the star of the show and stellar!! Definitely made me feel appreciated!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MjW1! We're thrilled to hear that your purchase of the WH-1000XM5 has been great and that you are impressed with the quality. We aim for a top-tier experience, and it is wonderful to know that you feel appreciated by Best Buy's customer service as well.
The WH-1000XM5 is designed with exceptional features that enhance your listening experience, including advanced noise canceling technology and superior sound quality. If you have any specific questions or need assistance in utilizing any features, feel free to ask!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is great! The battery also lasts a very long time. I got them about a month ago and have only charged them one time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaT, Great! We're glad that you like the noise canceling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most Comfortable headset I've ever owned. Great sound quality, noise cancellation and the extra QoL features just work and add to the experience of using the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Braden321,
It is our pleasure to hear your valuable feedback! We're really glad you are enjoying the incredible sound quality, comfortable fit, noise cancellation, and features of your new headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Painful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great and so is the noise canceling but they're uncomfortable after only wearing a short time hurts ears after pnlt 20 minutes
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback on the WH-1000XM5 headphones.
We are so pleased to hear that you are impressed with both the sound quality and the noise canceling performance—these are two areas we worked hard to refine!
However, we are genuinely sorry to learn that you are experiencing discomfort and pain after wearing them for only 20 minutes. This is certainly not the all-day comfort we designed the XM5s to provide. Headphones that cause pain defeat the purpose of great audio and ANC, and we want to help.
Discomfort can sometimes be related to fit or pressure. We recommend trying different ways to adjust the headband to ensure the earcups are sitting properly and the clamping force is evenly distributed.
If the discomfort persists, we encourage you to contact our dedicated product support team so they can troubleshoot the fit with you and explore potential options.
You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you choosing Sony and hope to ensure you can enjoy your headphones comfortably.
Best regards, Gus, Sony Social Media Team
good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it and also i will recommend this to anyone that needs a head phone
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. The sound quality and comfort are amazing. The noise cancellation and transparency work really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing sound light battery goes forever don’t get anything else u do have to be carful not very strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Mohammed! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Gift for christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! These were given as a gift to one of my children for Christmas. He said they are really great. He uses them for work, school and the gym. Glad he enjoys them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiannaG,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones have been such a versatile and appreciated gift. It’s wonderful to know they’re supporting your child’s work, school, and gym activities with great sound and comfort.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
They’re super comfy
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphone primarily for the audio quality and comfort and i love them, i prefer them over the airpod pro max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nuraaani, We're delighted to hear that you like the audio quality and comfort. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound and noice cancelation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During my hunt for a set of headphones i was pointed in this direction. The headphones are great the noice cancelation and the audio quality are worth the price. If you've tried to use earbuds like i have in the past and couldn't due to sizing issues. These over the ear headphones should be an option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im001s, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
THESE ARE AMAZING!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had the apple airpods max and yes they did sound good and everything but they felt really heavy and the battery didn’t last that long. these literally last days without me charging them and i use them like 2 hours each day. THESE ARE AMAZING!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi daniel, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my daughter and she absolutely LOVES them! the sound is incredible; the sleek look is pleasing to the eye. overall great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, StephanieP! We're happy to hear that she's enjoying her new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Best headphones i have wver bought
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My step dad loves these head phones. They have a vary balanced spund with a little bass kick. They are very comfortable for long use. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
LOVE THEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is sooo good! and they are different options for sound adjustment through the app. the only thing for me i’m not used to any pressure on my head so had to used to that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Best noice canceling headphones ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones from Sony! Love the feature of being about to cover one side with my hand in order to hear everything around me. Comfortable and stylish!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moneywellspent, Great! We're thrilled to hear you love the speak-to-chat feature, comfortable fit, and stylish design of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these because they are sooo comfortable compared to my airpod max and the anc is just as good if not better. The soundis not as good but its good enough especially for airplane rides..Get these !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solo6000, We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Overall Great headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has pretty decent ANC. The only issue issue i have with ANC is the wind noise. Sound quality is great, the build itself is nice, comfortable, and looks and feels premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great and are have a high quality build. I also likemhow they sound compared to my Beats Studio and Apple Airpod Max. However, I do not like that they don’t fold. The carrying case is nice though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ramsay, We are glad to hear that you like the quality and sound of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent