Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sick headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Most comfortable to date . Had the XM4 which were already good but then upgraded to XM5 and stepped the quality of everything up a notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioP,
That's a very nice upgrade! We're glad to hear that you like the comfort design and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your support and thank you again for choosing Sony!
-David
Gift for sibling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for a Christmas gift for my brother. Turns out he loves it so much he stop using his AirPods lol. Worth every money I spent on it:)! Guess I’ll have to buy myself one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User788870,
It is truly wonderful to know that your Christmas gift was such a massive success! We are thrilled to hear that the WH-1000XM5 has become your brother's new go-to for audio, even replacing his previous setup. From the industry-leading noise cancellation to the exceptional sound clarity, we take great pride in creating a listening experience that feels worth every penny. We certainly look forward to welcoming you to the XM5 family whenever you're ready to pick up a pair for yourself!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Best I’ve had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is amazing. Pass through noise for when I want ambient works great. Very comfy fit which is usually hard for me to find.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinW,
Thank you so much for an amazing review! Glad to hear you found the best headphones that perfectly suits your needs and expectations. We're really happy that you are enjoying the Noise canceling features, Ambient Mode, and comfortable fit of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Price
great, but too expensive.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear pads. Sound is great. Downside is the price. Really expensive, so it takes away from the value. Because of the price, I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi genaro, thanks for commenting. We are happy to know that you're satisfied with the amazing sound quality and very comfortable fit design of your WH1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and the noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katie,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Weight
Surround Sound Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight Awesome Surround Sound Well Worth The Money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First over the ear headphones in awhile. My boyfriend has the earbuds, so figured I’d try the over ear ones. I bought this specifically for flights. I have sensitive ears & so pressure changes are really painful. I have to wear something to help adjust the pressure, so it also blocks alot of noise. These headphones have enough space so it's not smushing my ears. The sound cancellation is amazing. There is an equalizer app & such that you have to separately download. I debated between these, airpods max, & beats for awhile & I'm so glad I went with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you feel like the sound quality is lacking, you may use our Sony Headphones Connect app to adjust the sound quality to your liking! For reference, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844 Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great but not anazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality headphones and mostly comfortable on my head. Was sweating a lot and experiencing ear pain no matter the settings in the app. Bought after market mesh ear pads and it helped but didn't eliminate 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Truly is the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly the best headphones on the market, it has everything you want perfectly in headphones, long battery life, amazing sound quality, no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando,
Fantastic! We are truly delighted to know your satisfaction with the incredible sound quality, long-lasting battery life, and amazing performance of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your awesome feedback and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
LOVE!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these! Use them for the gym and they are the only headphones that will stay on! The sound quality is amazing also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeghanH, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound and noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise cancellation works magically on airplanes. I appreciate the ability to turn on transparency mode. I only wish switching between Bluetooth devices was automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ooooooh,
Thank you for choosing Sony!
We truly appreciate your positive feedback on the WH-1000XM5 headphones! It's wonderful to know you're enjoying the exceptional sound quality and the remarkably effective noise cancellation during your flights. We're also glad the transparency mode is proving useful for when you need to be aware of your surroundings.
Regarding your suggestion for automatic Bluetooth device switching, thank you! We're constantly working to improve our products, and feedback like yours is essential as we develop future enhancements.
In the meantime, you can connect your headset to two devices simultaneously through a multipoint connection, allowing you to switch music playback between devices effortlessly without the need to reconnect via Bluetooth. This means you can enjoy music from one smartphone while remaining available for incoming calls on both devices, enabling you to answer calls as they come in.
To learn more about how to enable multipoint connection, please visit the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality. Great sound. Buttons could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, HarisO!
We are glad to hear that you are enjoying the great quality and sound of your wh1000xm5. We aim to provide a top-tier audio experience, so it’s wonderful to know that the sound is hitting the mark for you.
We also appreciate your honest feedback regarding the buttons. We are always looking for ways to improve the tactile feel and ergonomics of our products, and we will certainly share your thoughts with our design team for future consideration.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! Great sound and hold a charge! I have tried all the other high end brands and these by far have the best quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA, Perfect! We're so pleased to hear that you love the great sound quality, long battery life, and overall quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. My son recommended them after he saw I had purchased another brand. I love these. I can work in the yard or use power tools and don't have to continuosly turn up the volume. The sound is a very good qaulity which makes listening to music more enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyS,
Very nice! We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Simply Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! Sound is great and the comfort is unreal. I wear them for travel and before sleep to block out noise. They are worth every bit of the money!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevenG, Fantastic! Glad to hear you're enjoying the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Noise cancelling and durable headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved this headphone from Sony, although it is a little bit long in the tooth, it sounds great but it is a step lower than my new Sony-WH-1000XM5, the 1000XM4 is a much better when I'm traveling because it is foldable. It is also durable. My only minor complain is the touch sensitive right side, sometimes it's not that 100% consistent. I still recommend it since the price is dropping quicking. It is the best value headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iced, Thank you for sharing your wonderful experience with your WH1000XM5! We're very happy to hear that you love the great sound quality, foldable and durable design, and top notch noise canceling feature of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor panel and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
The smoothest over-the-ear ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. The noice cancelling is best in class + the comfort is outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanH, We're glad that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
2 Months
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for 2 months and they’re comfortable, sound great, and look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Worth Every Penny Of Price Difference vs. XM4.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony WH1000XM5 headphones to replace a pair of XM4's that were stolen. The newly designed XM5's are MUCH more sturdy than the XM4's that I constantly worried would break. The touch pad on the XM5 seems to be more responsive and consistent in the way it processes touches. The XM5 also auto connects more consistently, and they seem to hold the connection better. I also considered the Bose QC Ultras, and I ultimately chose the XM5's due to their longer battery life and much better microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MooMooBuckaroo, Thank you for purchasing the new Sony WH1000XM5. While we are sorry to hear that your XM4s were stolen, we're glad that you are impressed with the newer model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig