Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Perfect headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, excellent noise cancelling, lightweight. I only use other headphones when these are charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexnano, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're so happy to hear you like the exceptional sound, superb noise cancellation, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and convenient to bring everywhere, definitely a worthwhile investment. Love the noise cancellation and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth every penny! Super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pregosauce,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the exceptional comfort and value of the WH1000XM5 headphones. Your positive feedback is greatly appreciated, and we are committed to continuing to deliver high-quality products that enhance your experience. Thank you for your support!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
+A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend.. battery life is excellent. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TitoR, We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Listen to this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are comfortable enough to bing watch but I can't tell if they are on or off unless I listen to them.. I wish there could be a light indicatior to let me know. I have put them away charged but when I want to use them they are not charged.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! Amazing audio long lasting battery couldn’t recommend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinnieB, We're glad that you like the sound, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony - WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH1000XM5 sounds great. The headphones look sturdy and comfortable. A great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Swag headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for a none audiophile. Noise cancelation and features are above and beyond. Only complaint is connecting can be a little annoying with the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market. Far better than beats. Great sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG, We're glad that you like the sound and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Absolutely worth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iv used this to sleepehen i needed to get around noisy neighbors. Also the battery life is top notch and the sound wont disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adexavus, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Thanks for the wonderful 5-star review! We designed the WH-1000XM5 to deliver truly Industry-Leading Noise Cancellation, and we're so glad you can tell the difference.
That powerful Noise Canceling is constantly optimized by our Auto NC Optimizer using AI to ensure you always get the best performance, whether you're on a plane or in a busy office. Pair that with the all-day comfort and superb sound quality, and you've got the ultimate listening experience!
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was reluctant to pay this much for headphones but was tired of the bud style and wanted to try some over the ear. Beautiful sound, noise cancelling is tremendous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highkage,
We really value the time you took to express your thoughts about our headphones! We feel privileged to know that you're experiencing such beautiful sound and impressive noise cancelling with your WH-1000XM5 headphones, even though you were initially hesitant about the price. We appreciate you giving them a try!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, The noise cancellation is amazing the only down side would be the recommended app for more detailed features.
I would recommend this to a friend - Pros mentioned:Comfort
Great build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Great design and doesnt apply too much pressure on the ears. Bass gets a little lost, but its a very minor complaint. Overall well balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EducatedConsumer, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design, sound, functions, etc. Best headphones so far. Personally better than Airpods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi philosykos, We're glad that you like the sound and functionality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
WX-1000XM5 ROCKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listened to every pair in the store, the Sony WH-1000XM5 sounded better than any other brand they had by far. My salesperson told me this is the one he recommended to everyone and also had bought himself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, we're glad you like our product. Thanks for choosing Sony. ~Earl