Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Favorite headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned a lot of different earbuds and headphones. I’ve got to say though, my favorite are the Sony xm5’s. They feel super comfortable and the noise cancellation is the best I’ve had so far. I did like how the xm4’s folded but that being said it’s really not a big deal. Though I really like Bose, I believe Sony offers better noise cancellation than the 700’s and includes more features for usage, plus the sound quality is incredible as well!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is amazing and so is the audio love the Sony app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're delighted to hear that you like the audio quality, battery life, and use of app. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and comfortable! Highly recommend as a gift or for yourself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolinaG,
Great! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, headphones crazy good sound quality would recommend great birthday gift. Great gift in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChananelT,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the WH-1000XM5 headphones and their incredible sound quality. They really do make a special gift, whether for a birthday or any occasion! We designed them to deliver an immersive listening experience with top-tier noise cancellation and comfort, so it’s great to see they’re living up to your expectations. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Quiet sony headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headset Light and beautiful, noise callelling is kext level feature Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilling,
Terrific! We're delighted to hear your enjoyable experience with the amazing sound quality, lightweight and noise canceling features of the WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
LIFE SAVING for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My husband has the earbud version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good but not exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone with some flaws( minor). 1. The material on the ear cups is finger print magnet. 2. It feels so hot after using it for an hour so. I was sweating after using it for a couple of hours. 3. The case/folder is very large and cumbersome to carry it around. 4. The noise canceling and audio quality is excellent but not exceptional or any better than from the new Boss quiet and apple earMax. Overall very good headphone with some flaws.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyA,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We always strive to deliver the best quality with our headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love them but....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought them because our fire alarm kept going off at work due to a malfunction. We had to keep working while it was going off. These helped soooooo much with drowning out the sound. Only downside is it would randomly disconnect while using them from my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieR, thanks for choosing and purchasing our product. We're glad you are enjoying the sound quality of it. We're sorry to hear that you have an issue with your Sony unit. Set the headset to “Priority on stable connection” using the Sound Connect (formerly Headphone Connect app). Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony! Happy Holidays! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these for traveling. Noise cancelling is great for the noises of plane/train. Sometimes have trouble switching connection from phone to computer but besides that no issues. I bought them full price and I recommend waiting for a sale or looking at prices elsewhere like Amazon. Had lots of issues with my AirPods charging and now these Sony are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieM, we're glad you are enjoying our product! We're sorry to hear that you have an issue with your Sony unit. Please follow this link when issues occur:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony.
- Pros mentioned:Sound quality
Perfect...perfecter on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised. Great noise cancellation. On sale even better. The learning modes are little aggressive, but that not why I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherR, we're thrilled to hear that you're enjoying our industry-leading noise cancelling WH-1000XM5! These headphones produce a magnificent sound, and the long battery life allows you up to 30 hours of listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and noice canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisO, great! We're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sound cancelation is to good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, the best sound cancelation, the weight is to light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasR,
Thanks for the fantastic five stars! We're thrilled to hear you're enjoying the industry-leading noise cancellation on your WH-1000XM5 headphones.
A key design goal for the XM5s was to create an ultra-lightweight and comfortable experience for all-day listening, and we're glad that feature is standing out for you!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Just amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is one of my favorite headphones amazing sound very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Game666, Thank you for telling us about your experience with your WH-1000XM5. We're happy to hear these headphones deliver amazing features, excellent noise cancellation, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good and noise cancellation is also good. My son loves these headphones and the charge last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leena, Great! We're thrilled to hear that you are enjoying the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Purchase!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones, nice sound and easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uttran225, This is great! We're glad that you like the sound, ease of connection, and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Upgrade from the Beats Studio 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an upgrade to my Beats Studio 3. Upon listening to these for the first time, I was impressed with the ANC performance, sound, and build quality which is all a step above the Beats. The only negative I can think of is how the case is larger than the Beats' case but other than that it is perfect. I also enjoyed the Sony app and all the features it offered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Excellent choice! We're also glad that you like the noise canceling, sound quality, build, use of Headphones Connect app and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Didn’t know they would be so GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for when on the plane so I can use noise cancellation and with bluetooth, however the sound is go great I use these now for when walking! LOVE THEM. (I also got a bluetooth transmitter so I can be wireless when watching a movie on the plane’screen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuycustomer, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Definitely better than AirPods Pro max. Sound quality is phenomenal and very comfortable around your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobain, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones.....the noise cancelling is fantastic and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveW, Great! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Phenomenal Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and perfect for the gym! never let me down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Great! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin