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Customer reviews

Rating 4.6 out of 5 stars with 6190 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,188 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound, comfy, noise canceling so great, nice solid carrying case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    TV Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good and they are easy to set up but the cost is way above what would be considered normal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyM, We appreciate your feedback. If you are referring to our WH-1000XM5 wireless noise canceling headphones, these headphones have magnificent sound quality which is engineered to perfection. You may check out this link to know more about their features and capabilities: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Really worth it and better than the other options

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AxellP, Great! We're delighted to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. Looks good Light weight NC works well Top of head gets a lil uncomfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sirwild, Thanks for the feedback. We are glad that you like the sound quality, design and noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb Cans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew these were great headphones already, given they consistently win over reviewers on youtube. Hearing them for my self though, i was caught off guard by how utterly silent the ANC makes your surroundings. I use these daily for teams calls and music while working. Excellent sound quality and mind blowing ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sams Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect gear. Never regret

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and feel good for walking. Also good for exercise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamjB, we are excited to hear that your WH-1000XM5 headphones are a perfect companion for your walks and workouts!
      We designed them with your comfort and an immersive audio experience in mind, thanks to features like their lightweight design and exceptional noise cancellation.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000CM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best headphones that I have had. It is very comfortable and works great with excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch noise cancellation, impeccable sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these daily since the day I bought them, way more than my AirPods. The EQ in the app his highly customizable, the noise cancellation is top notch, and the transparency mode is also good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarrettA,

      Amazing! We're thrilled that you like the ambient sound, noise canceling function, and equalizer of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A little too expensive, but pretty good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d probably give these headphones 5 stars if their programming could reduce the wind noise, headache-inducing bass response when using them in a high wind environment. Also, the connecting bar between the two ear cups can feel pretty hard and heavy if you don’t adjust them right. But hey, literally everything else is fantastic. The sound quality, outside of the wind noise thing, whether for music or podcasts is above reproach. If these were $250 they’d be a no-brainer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigiTom, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good sound

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound amazing and fit really good oh my head aswell as they fit over my esrs so my ears dont get too hot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aydan, Thank you for your review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is amazing, comfortable, a little pricey, and a great product overall. I enjoy it very much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Powersurge76,

      You made the right choice! We're thrilled that you like the noise canceling function and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5 Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These headphones sound incredible. Probably the best sounding headphones that I've ever used for music. The noise cancelling is insanely good too which helps for blocking out any unwanted noise while listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mockanaitis,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these. They sound amazing and are comfortable..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardS,

      That's great! We're glad to hear that you wife loves the headphones. We appreciate the positive feedback and we're happy to hear you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dope beat!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair still have the other ones which I use for work. I know it’s a little pricy but once you put them on you’ll see why!! I highly recommend these over all other headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardA, Fantastic! Thank you for sharing your positive experience with the WH-1000XM5 headphones! We're thrilled to hear that you are enjoying your second pair and that they meet your expectations, especially for work. We understand that the price might be a bit high, but as you mentioned, the quality and performance make it worth it. Thank you so much for your recommendation and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best and definitely worth the cost! I use these nearly everyday! Great to tone out loud environments or to immersed with your show or music. I’ve had no issues with these and I’ve had them for over 7 months!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoreyBlake, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve had !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headphones are really good and worth your money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbbeyL!
      Thank you for your feedback. It is fantastic to know you think the WH-1000XM5 headphones are worth it.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality, Comfortable to wear, effectively blocks ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and quality is perfect. Light and very easy to carry

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Breville, We're delighted to hear that you like the sound, quality, light and ease to carry design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    I won

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my partner loved them I was the best gift giver this holiday season

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Josebb,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM5 headphones made such a wonderful gift for your partner. It’s truly rewarding to know our products can play a special role in creating memorable moments and joy during the holidays.

      Best regards,
      -Fred Sony_US