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$253.49
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6193 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 6,188 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable. Features are very useful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful and fast noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my Bose QC xx noise cancelling headphones at Best Buy for these new Sony headphones. I had a trip upcoming and I was hoping for new and faster microprocessor technology. My Bose never disappointed, but these Sony headphones are magical. So very quiet I'm N/C mode. Almost made my air travel bearable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi slkscg, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect sound and style

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I had to buy my kids their own after they kept taking mine. Great sound and I love how classy and clean the style is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natahorchata,

      Thank you for the 5-star rating! We're happy to hear that you love the sound quality and design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool ahhh head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome dawg, trust me I can’t hear nobody wearing these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JacksonB,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes. Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No more football!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these hoping they would block the sound of our tv and my husband offering his advice to the various sports teams being broadcast on said tv. THEY WORK!!!! I can relax on our comfy sofa, connect to music or a video and not hear a single thing he says or SHOUTS at the tv. It's pure bliss.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HappyWifeHappyLife,
      Great! We're glad that the noise canceling feature of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones works. You can now enjoy listening to your favorite music without any distractions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in class, awesome sound quality and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Skyrim! We are immensely pleased to hear that you're enjoying the WH-1000XM5 headphones. These headphones are designed to deliver top-notch sound quality and impressive noise cancellation, providing an excellent audio experience. We strive to offer the best in class products and are happy to know that our efforts have made a difference for you.

      Your feedback is highly appreciated and helps us continue to improve our products. Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM5 times 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these Sony headphones for myself for a long trip and then a 2nd pair for my wife and we both enjoyed the a little more quiet during our flights over seas and back. I like that we can update the headphones and control them with the app on our phone. Easy peazy purchase at Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveM, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseE,

      That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones. Good sound, easy to use and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XXLB, Excellent choice! We're glad that you like sound quality, comfort, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony’s Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The sound is amazing!! Great for the gym

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product- not as loud as I would have liked. Noise canceling feature is awesome though!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is very nice and the noise cancellation quality is good if not better than the XM4 version. The build feels more sturdy as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanT,

      That's great! We're happy to hear that you like the build quality and industry leading noise canceling of the headphones. Thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Rccomended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Veey comfortable, high sound quality and very good noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris, We're happy to hear that you like the comfort, noise canceling function, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WH1000XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound is amazing, and comfortable for the long game.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StuartS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're delighted you love the exceptional sound quality, exceptional comfort, and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features, I got it as a gift and they use them daily. It’s amazing when I FaceTime them, I don’t hear the noisy background, I even borrowed them for a trip and they were life savers during the flight, I’m thinking of repurchasing for myself. Definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AishN We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony has done it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised Quality sound and comfort. The Sony app is a bonus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaNabors, We're thrilled to hear that you like the sound, comfort, and use of headphones connect app. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quantity is good. Crystal clear sound. Using it over 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ArindamM,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headphones.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top tier headphones giving good sound and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying the WH1000XM5 headphones. Their exceptional sound quality and advanced noise-canceling features truly set them apart. Your experience motivates us to continue delivering high-quality products.


      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Full of features, worth the premium price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and lots of gimmicks for daily use. Long lasting battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoP, Great! We're glad that you are enjoying the sound quality, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US