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$269.99
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6195 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 6,190 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase if you have the extra chedda

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitely a luxury headphone for when you’re looking for that smooth audio and features. Not a big fan of the material it’s made of due to it feeling a bit flimsy and less solid then other headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaydenS, We appreciate your feedback and we are glad that you like the audio and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the noise canceling aspect of these, my favorite headphones out there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Almo,

      Thank you for your wonderful review! We're thrilled to hear that you love the noise-canceling feature of the WH-1000XM5 and that they have become your favorite headphones. Enjoy your listening experience, and thanks for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son as a replacement of his Beats solo3. He was going to get another beats but tried the Sony and loved it. He uses it everyday for whether he is training, working out or doing schoolwork.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gonzalez25, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mikemike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the noise canceling and the sound is amazing and I love the color choices. I got the blue to match my smart watch and phone. So far easy to operate but still learning

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayD, We are thrilled to hear that you absolutely love the noise canceling and the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise blocker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good. Blocks out other noise great. Sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mandysue, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to go to the gym with very low quality headphones. Now that I was able to purchase this high quality Sony headphones I won’t go back. The people at the store were very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peruano, That's awesome! We are thrilled to hear that your Sony WH1000XM5 wireless noise canceling headphones are the best for you. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing all around! I use them regularly for my flights. Super easy to pair with my phone and the sound quality is top notch. Shut out the outside world with these world class, noise canceling over the ear headphones by Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dustin,

      That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty neat sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really responsive. Amazing sound. Walked down a busy street during rush hour. All I heard was my music. I am worried about the material in regards to the cushion. Sweating while walking can damage them so try and keep them dry. Works great with my galaxy. Download the app to utilize the headphones full potential.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayRay, Thank you for the 5-star rating! We're glad you like the amazing sound quality, responsiveness, industry-leading noise cancelation, works great with your smartphone, and the Sony Headphones Connect App that lets you customize the sound levels to suit your music. We also appreciate your feedback regarding the quality of the material of the ear cushion. And yes, please make sure to keep them dry after use to avoid damage.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest pair of headphones i have ever used hands down! Great noise cancelation and sound quality. And the app is very user friendly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeyB, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Phone's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to a famoly member. I don't know how well it works.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray quality is amazing I use them to mow along, but I did have to buy some water-resistant covers on Amazon to add some extra protection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyC,

      Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    If you don’t know now you know .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the purchase and I love that I can also use the headphones as gaming headphones for PS5. Battery life is amazing w/ iPhone , and live that app that helps the headphones go into different sound quality modes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Japan2brklyn,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you love the battery life and sound quality of the headphones for your gaming experience. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yuh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute bangers, dropped them like 500 times still sound great. Only problem is they produce a bit of static from time to time but what do you expect from the worlds biggest drop challenge. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Milo, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great comfort, sound quality and simple BT pairing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulS, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earphones I ever own

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are just sooo freaking fantastic. I can hear every beat. I can talk on the phone and the other person can hear me clearly and I can hear them. I would be buying this in black.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenM, We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beyond Amazing Sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever owned. Will never go back to subpar headphones ever again. The sound quality is immaculate. I highly suggest listening to any John Williams music at full volume with your eyes closed. It's so immersive. I've got 10+ ear piercings and these don't bother any of them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Ginny! We are so happy that you are satisfied with the incredible sound quality and superb performance of your new WH-1000XM5.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into my North Hills store with the intention of buying Air Pod Pro’s When a representative suggested I try more than one device. I did and found that The Sony’s weee by far better and what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrylS,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    jesus christ these are lusious headphones

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like just about everything about these headphones. my life has changed for the better since i purchased these. make sure you utilize the eq settings for these things; itll make your listening experiences so much better and enjoyable !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dannyt, Great! We're glad that you are enjoying the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US