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Customer reviews

Rating 4.6 out of 5 stars with 6205 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 6,205 reviews
  • Rated 5 out of 5 stars

    Keeping it quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my husband tonuse at work and at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zrev,

      Thank you so much for your 5-star review! We're glad to hear the Sony WH-1000XM5 headphones are a great fit for your husband both at work and at home.

      Thank you for choosing Sony and enjoy the amazing sound and comfort!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, but seemed to have a looser fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DevinO,

      Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option, before you get another manufacturer try these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EndUser, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Here's a review.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Best headphones all around. Comfortable and excellent quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioT, We're glad that you love the comfort and over all quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to the store looking for new headphones, and was in between these and the AirPods max. These won me over because the sound and quietness is far greater than the max. Also this is one of the best purchases ever, totally worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer,
      Awesome! We're glad to hear your investment with the WH1000XM5 headphones is worth it. Nice to know you are enjoying the amazing sound quality and features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome cans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pair of cans. Sound quaity over the WH3s is noticable. Love everything but one thing of note is the build doesn't feel as solid. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi edgesire, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones! The quality of sound is the best I’ve heard out of others! Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamS,
      Excellent choice! Your satisfaction with the amazing sound quality of your WH1000XM5 headphones is greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing! The best headphone I’ve ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zenith, We're glad that you like the noise canceling. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Haven’t used a better sounding pair of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Literally have heard sounds I never noticed before in songs I’ve listened to a thousand times. Feels like you are in the studio!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, we're glad you are enjoying the sound quality of your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to headphones, my old ones died for the most part. The day before my vacation, loved the new headphones and the employees were super helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MikeP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have probably the BEST noise cancellation of any headphones in its price range. Great sound quality as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickR, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good head phones. I'm.glad I made the purchase. A great upgrade to my old pair. And more comfortable than my in ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Imjoedaddy, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Prefect Headphones!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds quality. Would recommend. Perfect gift for anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever; comfortable, excellent sound, works great with both Apple and other devices, and best sound reduction of background noise I have ever heard. Planes are nearly pin drop silent...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doc100, Excellent choice! We're glad that you like the audio quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Great sound quality. Lightweight quality material. When you wear a hat it messes with the connection and ear sensors! Try not to distort ear sensors wearing hats. Otherwise great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the feedback, BrianM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation is amazing. Headphones are lightweight so I can wear them for hours without getting a headache

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorE, Thanks for sharing this amazing review of your WH-1000XM5. We're extremely pleased to hear that you are enjoying the excellent noise cancellation, exceptional comfort, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Your assessment is spot on! We designed these lightweight headphones with an adjustable slider (left and right) to ensure comfortable fit for long periods of time. The step-less slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Comfy with great build and sound quality!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a few months and I love them! I like that there is an app to get the most out of the headphones and you have a lot of options for customization of your sound. I was on the fence between these and the AirPod Max but I’m glad I got these! These are also able to be controlled by the touch sensors on the outside of the earphone, which is a cool option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meeechelle, Great! We're thrilled to hear that you're enjoying your Sony WH-1000XM5. It's great to know that the app and customization options are enhancing your experience. We're also glad you appreciate the touch sensor controls on the earphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has really good sound quality. Noise cancellation is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarisaT,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beautiful sound and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and noise cancellation are second to none in my opinion. If I must pick a fault it would be coming from the x4's The fifth is not as comfortable. Don't get me wrong it is still very comfortable but but the X4 is worth second to none in terms of comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi impulsebuyer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We are also glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    13 year old loves these.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid bought these for wearing during lunch and before and after school. Pretty pricey but as far as I can tell he loves them. Takes them everywhere he goes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SeekNKnow,
      Perfect! It seems that you found the perfect headphone for your son. We're glad that he's enjoying his new Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco Sony_US