Customer Ratings & Reviews

Hi MartinS, Thank you for giving the WH1000XM5 a perfect rating! We're glad to hear that you find the sound quality impressive for the price. It's also great to know that you appreciate their portability and ease of connectivity with your devices. Thanks for choosing Sony! -Sam

Hi VarameC,

Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi Thankyou,

Awesome! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi atom, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi DeepToot, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl

Hi RobertaD,

That's awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hello LenovoCrashed,
Good decision! Thank you for choosing our Sony WH100XM5 over other brands. You will surely not regret this one! We're glad that your daughter likes the audio quality and noise canceling feature of our Sony XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco

Hi VictoriaO, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Lulu, Thank you for your feedback regarding the WH1000XM5 headphones. I'm sorry to hear about the issues you're experiencing with noise canceling, volume, and the touch sensor.

For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html

Regarding the volume not being loud enough, it might be helpful to check the volume settings on both the headphones and the connected device. Additionally, ensure that any volume limiting features on your device are disabled.

For the touch sensor issues, make sure the sensor area is clean and free from any obstructions. If the problem continues, resetting the headphones might help.

If these steps do not resolve the issues, please consider reaching out to Sony support through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
for further assistance. Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Itswildsnail, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi OscarV, We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Camm,

Thank you very much for the 4-star review! We are honored to hear you find the WH-1000XM5 to be great headphones and that you have no other complaints about the overall experience.

We sincerely appreciate your detailed feedback regarding wearing the headphones with glasses. We often recommend making sure to run the Noise Cancelling Optimizer feature in the Sony | Headphones Connect app while wearing your glasses, as this can help the headphones adapt the ANC to the slight difference in fit.

We really appreciate you choosing Sony!

Best regards,
Dominick

Hi Dhruv, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl

Hi Nick, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the amazing noise cancellation and cool new features of the app. While the XM5 headphones are primarily designed for immersive listening experience, we understand that they may not be the ideal choice for intense physical activities. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Sony22,

Excellent! Thank you for sharing your awesome review of your new WH-1000XM5 Headphones! We're glad you're enjoying the superb sound quality and outstanding noise canceling feature of the unit. Good to know you feel this is the best sounding headphones you've ever owned and you appreciate the speak-to-chat feature.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you for your feedback and offering a fantastic rating on the product!
-Jess

Hi Brandon, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi user533273, Thank you for your feedback on the WH-1000XM5! We're glad to hear that you enjoyed the sound quality. However, we understand your concerns regarding the hinge issues and the reports you have seen online. While some users have experienced issues with the hinges, it is important to note that these cases are relatively rare. If you have experienced any issues with your headphones, we encourage you to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

We are committed to ensuring the quality and durability of our products and appreciate your understanding. We hope this information helps, and we apologize for any inconvenience you may have experienced. -Sam

Hi Marco,

Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi Mybbreview, Excellent! We're delighted to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi ChrisR, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin