Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling when I'm at the gym. Fits comfortably and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LoriN!
We’re so glad to hear that the noise canceling on your WH-1000XM5 is helping you stay in the zone at the gym! It’s great to know that the lightweight design and comfortable fit are making your workouts even better. We designed these to provide an immersive escape no matter where you are, and we're thrilled they are working out so well for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
Here's a review.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Best headphones all around. Comfortable and excellent quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioT, We're glad that you love the comfort and over all quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth spending
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant go wrong with them, i Love them, i use them for a everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonK, Thank you for the positive feedback! We're pleased to hear you're enjoying your overall experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has improved these in the last two years or so. They are sturdier now. They look better. The interface is a little better. The sound is a good as always.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerB, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I LOVE THEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them! Theyre very comfortable on the ear and very cute! The sound quality is amazing and the noise cancellation is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, JennaJ! We're thrilled to know that you love your WH-1000XM5 and that you're satisfied with its very comfortable fit design, exceptional sound, and industry-leading noise canceling feature. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear, good quality sound! 10/10 would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality, the product is awesome. Would definitely recommend to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiuT, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your WH-1000XM5 headphones! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, and the noise cancellation is fantastic! They are a fingerprint magnet, but otherwise I find these to be a great pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, We're glad that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, that easily pairs up with Samsung TV. The headphone volume could be better, as in louder, but still a great quality sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GJ52, Awesome! We're glad that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
GREAT HEADPHONES! Can’t put them down!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones! I used to have Bose, but they broke after awhile. I’d definitely recommend these for comfort and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, this is great! We're thrilled to hear that you like the comfort and features of your new headphones. Thank you for choosing Sony. Erin
Comfy with great build and sound quality!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a few months and I love them! I like that there is an app to get the most out of the headphones and you have a lot of options for customization of your sound. I was on the fence between these and the AirPod Max but I’m glad I got these! These are also able to be controlled by the touch sensors on the outside of the earphone, which is a cool option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meeechelle, Great! We're thrilled to hear that you're enjoying your Sony WH-1000XM5. It's great to know that the app and customization options are enhancing your experience. We're also glad you appreciate the touch sensor controls on the earphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Song Mx5 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, love the noise cancellation. purchased in store, super quick and easy very happy purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaliyahM, Thank you for the 5-star rating! Good to hear you like the overall quality and top-notch noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Portability
I wish I could keep it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome audio quality, great sound quality when taking phone calls and listening to music. Would definitely buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelS,
Thank you for the trust and for purchasing our WH1000XM5. We are truly happy to hear that you are pleased with the audio quality of our XM5. You can now enjoy clear phone calls and amazing music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing! The best headphone I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zenith, We're glad that you like the noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Prefect Headphones!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds quality. Would recommend. Perfect gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the noise-cancelling quality and comfort, but occasionally the headphones will shut off when I am actively using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikaM,
While we're happy that you are satisfied with the noise canceling feature and comfortability of our XM5, we're sorry to hear that you are having issues like the unit shuts off by itself while using it. This is not the news we want to hear. Please allow us to help. If the headphone shuts off in the middle of using it, you may not be wearing it properly.
Here are some troubleshooting steps that you can check:
- When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
- When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
- Make sure the battery is fully charged.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are more than happy to assist you.
Regards,
Marco