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Customer reviews

Rating 4.6 out of 5 stars with 6221 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 6,221 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound for a good price you get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      i JamesG We're glad that you like the sound and overall quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my girlfriends birthday she loves them uses them for studying and music they are perfect!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Awesome gift! We are glad to hear that she's enjoying the WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Good headphones

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones! Sound great and noise cancelling is nice.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlieF, Awesome! We're glad that you like the sound, and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best gym headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. Use them in the gym all the time. I can’t use anything else

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeanteQ,

      Thank you for choosing Sony!

      We're truly heartened to learn that your WH-1000XM5 headphones have become your go-to choice for the gym and that nothing else compares for you. It’s great to know they deliver the sound and comfort you need during your workouts—thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome but expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are top drawer..but i need gym headphones and these felt too expensive and fragile. But sounds is the best I've had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo2nam, Amazing! We're are thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought with the intent to use with my TV. However, I also use them for work use with Microsoft Teams and it pairs with my iPhone too, as it has a built in microphone. It doesn’t completely block all of the surrounding sound, so if anyone buys it with that expectation, it was not intended to do that. However, it blocks out the majority and makes listening to your favorite show or movie even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriW, We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Probably the best noise cancellation headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, impressive sound noise reduction and isolation and easy controls. Worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DJ914, Awesome! We're delighted to hear that you are enjoying the audio quality, controls, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones - look no more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my daughter and she absolutely loves them! I tried them at the store and confirmed the good reviews. Good buy indeed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCHOU, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, the best sound I’ve ever heard personally from headphones, let alone Bluetooth ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wowman, Amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the similar sony ones first and enjoyed them but when i tried this it had a much better all around experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roman, We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both these for a military veteran that has ear trouble and a brain injury and these are very comfortable with the ear ringing, popping, and other ear issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mytyme83, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Cant go wrong with this line ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from my xm3. I love the new design. If I had one gripe, it’d be that you cant fold them over anymore for minimal storage. But that’s not a deal breaker for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi M2DC13, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    They sound amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality, light, amazing sound, the battery lasts a lot of hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcelo, We're delighted to hear that you like the sound quality, battery life, and features of your features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    it’s okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphone itself works great. but i cant seem to redeem any of the gift codes included with the purchase. and also, i got the headphone for $248 on Black Friday sale and the price seems to remain the same to this day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality, definitely worth it if you are wanting some nice headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spacey, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    A must have for Teams calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over ear headphones I’ve used! The ANC is amazing! It works great with iPhone and with a windows platform laptop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernando,

      That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones for your iPhone and computer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Love These Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has the M4s and loved them. So when he told me about the new M5s coming out I naturally bought them and he loves them. He says the sound it amazing and great fit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mercy, we're glad you love our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great aound and great noise cancelling. Well worth the price. Can’t go wrong with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jedicoach44, Fantastic! We're very pleased to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    #1

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing in everyway, build, sound, edit options, and noise canceling. Can't go wrong with this choice at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TM205, Great! We're thrilled to hear you like the built quality, sound, customization options, and excellent noise cancelling feature of your Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these for a couple weeks now, and the noise cancelling is really impressive. Sound quality is great as well. Really good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice Abel! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US