Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
King of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and it's the King of Active Noise Cancelling. Sony also has one of the best apps for customizing the equalizer to get the sound how you want. Worth the upgrade in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Norm, Good to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass
HOLYYYYY SOUND
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve worn. Super bassy and extremely customizable. Overall worth every penny. Good for all ears and listeners
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG, Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
All around Quality!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the noise cancelling to the great sound Sony has done a wonderful job with these's wireless headphones!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pacman810, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
works good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these headphones because I travel a lot and would love to not hear the airplane engine noise or crying babies. Overall they are great, the quality is supreme.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sally, we're glad you are enjoying your new headset! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
More average than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is average as is the overall construction. I was expecting a better sound quality based on some of the reviews I read.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RobertD,
Thank you for choosing Sony.
We’re honored to hear your candid feedback regarding the WH1000XM5 headphones. We apologize if the sound quality did not fully align with your expectations. To optimize your listening experience, we recommend utilizing the equalizer feature in the Sony Sound Connect app, which allows for detailed adjustments to bass and other audio settings. Please refer to the following guide for assistance: https://www.sony.com/electronics/support/articles/00286844. We appreciate your input and hope this enhances your enjoyment of the product.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are excellent quality I have really enjoyed this purchase definitely highly recommend if you are looking for Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, TheresaK! We're happy to hear that you are enjoying your new Sony WH1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
Dan Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves them. Uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatCollins,
It brings us great satisfaction to hear that your husband is enjoying his new headphones and using them all the time!
We are glad he is experiencing the benefit of the two processors controlling eight microphones, which work together to deliver unprecedented noise cancellation and exceptional call quality. It is also wonderful to know he is enjoying the awe-inspiring audio quality made possible by the newly developed driver, DSEE Extreme™, and Hi-Res audio support.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Highly recommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big jump from the x3’s but, it’s noticiable when talking. These are great for talking, watching movies, and of course listening to music. These and the x3’s do not a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thecooldude45, Thank you for the 5-star rating! We're glad you're enjoying the crystal clear phone calls and amazing sound quality when watching movies and listening to music on your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is the best
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are awesome. I use them everyday before work and the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibedanielsan, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. power to the maximum or for a quiet day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdithS, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Product Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has perfect noise cancellation and good sound playing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi putaiych, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones in the mid fi range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a so called audiophile and I can tell this is the best headphones out there in the mid fi range. Yes I have tried other name brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SDUTT, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep bass. Sturdy headphones. After doing my Research for over a week I decided to jump the gun and purchase these. I couldn’t be more happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaulV, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
ANC isnt great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are ok, the sound quality is good but the noise canceling isn't good at all. Noy sure why but I believe it has to do with the adaptive ANC. No way to change this like the previous models. Little disappointed. Also after a while it started randomly disconnecting. I ended up returning them, didn't feel worth $400
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this headphone the sound qualities Great, I like how it doesn't break down with more moving pieces it's just about perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAD83, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great everyday and travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones I have used and the sound beats any wireless earbuds. Great purchase for travel but not the gym as they are not water resistant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyFlamingo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good noise canceling experience!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones so far, I’ve used a lot on the airplane (Feel like I’m flying by myself). Recommend tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SupakonN, You made the right choice with the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best headphones to study with!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect studying ans work headphones. The noise cancelling is super convenient & you can turn it off and on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney, Awesome! We're thrilled to hear that you like the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Cons mentioned:Portability
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, not very travel friendly due to it not folding up, but if you can get past that, an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC, We're glad that you are enjoying the quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony ~Erin
- Pros mentioned:Sound quality
Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is superb! As well as the noise cancelation is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmgluKing, We're happy to hear that you're enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin