Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound is impeccable and they’re noise canceling. Purchasing another pair for my daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise-cancellation system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has good sound quality and an amazing noise-cancellation system. However, the product is not comfortable to use for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarM, Thanks for sharing your feedback on the Sony XM5 Wireless headphones. We're glad you like the sound quality. When wearing your WH-1000XM5 headphones, please make sure to adjust the length of the slider where the headband touches the top of your head and also adjust the orientation of the units to have a more comfortable listening experience. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Thanks and regards, -Craig
- Pros mentioned:Sound quality
Underwhelming at any price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: app works well, look nice, light weight. Cons: audio quality is nowhere near what I was expecting. These sound only ok. No air to sound. Sounds flat, just not impressive at all. Audio quality over BT from Android playing very high quality source is muddy. Play same song over aux, night and day difference. That said, if you don't mind a cord, then there are way better headphones out there. What really broke the deal for me was the heat. You can't ware them more then a few minutes before you feel like you have your head in a plastic Safeway bag. I mean you just gotten take them off to let the heat out and get some air. Idk just really not my thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reallycoolname, While we are glad that you like the light weight design and the app works well, we regret that you're not completely satisfied with the audio quality. Allow us to help and turn this into a better experience.
For audio quality, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
Please also refer to the link below if your ears hurt while wearing the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Her attachment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter’s gift. Still waiting to mail it to her.
I would recommend this to a friend- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my older boys. They love the sound on these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Juan! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones, great sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, great sound, a little expensive but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gator1freak,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it took a minute to figure out all of the control, the sound quailty and noise canceling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandlerB, We're glad that you like the noise canceling and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones in a While
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely costly when I first got them even at a discount, so I am pleased to hear the good quality coming from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Excellent! We're glad that you are enjoying the overall quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I love them! the Apple Max might have slightly better noise cancellation but i love all the other features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hodedo, We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Lightweight & sound great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These feel light on your head & ears . The sound is great and the noise canceling feature is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeniseR,
Great! Thanks for the feedback and we are truly happy that you are pleased with the sound quality, amazing noise canceling capability and lightweight design of our WH1000XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Berrin Carrillo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its looks and sounds incredible. I’m so happy with my amazing headphone. I made great choice. Thanks a lot you guys all…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BerrinCarrillo, Great! We're delighted to hear that you like the sound quality and looks. Thank you for choosing Sony. Erin
His favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son was super excited to get it for Christmas, he loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Merry Christmas to you and your family, AndyR!
We are so happy to hear that your son was excited to unwrap his new WH-1000XM5! Knowing that our headphones are part of your holiday memories is the best gift we could ask for. We hope he enjoys every beat of his favorite music (and a little bit of peace and quiet with that noise canceling) this season!
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great performance, with incredible battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love to performance and build quality. The sound is deep and warm and materials used feel wonderful. Love em’!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyM, We're delighted to hear that you love the performance, build quality, and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Improvement over XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely better than the XM4, my XM4 stopped charging 5 months in. Sound quality and build quality is also so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Potato, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my wife. She loves them. Great sound quality and love the case it comes with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones like them very much. Geat sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you so much for the awesome review! We love to see our products in action! We are so glad you are pleased with the excellent noise cancellation and performance of your WH-1000XM5! Be sure to download the Sony Headphones Connect app to control your music and sound settings. Enjoy your headphones and thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Comfortable angelic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the simplicity of the headphones. The touch controls work so well and the sound tops everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingben,
Awesome! Thanks for the honest review. We're glad to hear that you love the design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really nice and comfortable. Been wanting one for a while and having a pair is genuinely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. So comfortable. I have so many piercings and these dont bother my ears AT ALL.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mel21,
Awesome! We're glad to hear your WH1000XM5 perfectly suits your needs and expectations. Nice to know you are enjoying the comfortable fit of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I have never experienced such an amazing listening in a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyE, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin