Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these!!!He couldn’t wait for them to charge!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenH,
We are thrilled to hear that your son is so excited about his new WH-1000XM5 headphones! It’s wonderful to know he couldn't wait to start enjoying them. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound, really cool features that give you an experience. Noise control is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandriaK, That's great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good, only down side it feels like the material could break
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yadiel,
Thank you for choosing Sony!
We are honored to hear that you are pleased with your WH1000XM5 headphones. Your feedback regarding the material quality is greatly appreciated, and we will ensure your comments are forwarded to our dedicated Sony team for their careful review. We remain committed to continuously enhancing our products and delivering the best experience to our customers.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sound Quality great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to connect, the color is accurate to the picture, and good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claudia, Great! We're happy to hear that you like the ease of connection and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
Great Headphones, Okay App & A Little Frustration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is okay and the headphones are nice, not perfect but they are nice. The app can be a lot to deal with and apart from just pressing buttons and getting a feel of it, it is not really intuitive. That being said there are some very kool features with it. As for the headphones, I wish there was more than 3 levels of noise cancellation and I wish the cancellation was on a higher level. Comparing them to the Bose, I'd say the headphones themselves work well and there are more options with the app but the noise cancelation is not as good. These are still great headphones with many features and are worth the price but I would have been happier if they costed around $325 vs $400. There are also paid app features that I have not used yet and that is frustrating because of the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dbestskills, we're glad that you like the headphones and use of apps. We're sorry if the app isn't intuitive. But we hope that you'll give it more time to familiarize and get used to using he Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
May we also contact you with regards to the features you haven't used yet? Please email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Noise cancelling works great and sounds amazing! Really happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomasM, This is great! We're happy to hear that you are enjoying the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality, overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far. Can't compare to any others. No need too these are all you need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Not thrilled
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not thrilled with these The sound is good but they are so frustrating they constantly shut off randomly the button to turn them back on this is not convenient . Overall they are rather uncomfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BRIGG,
Thank you for considering Sony products.
We're pleased to hear that you're enjoying the sound quality. However, we sincerely apologize for the inconvenience caused by the WH-1000XM5 headphones shutting off unexpectedly, as well as any discomfort you've experienced.
To address this issue, we recommend disabling the Automatic Power Off setting. You can do this by using the Sony | Sound Connect app. Simply navigate to the My Device tab, select Device Settings, then System, and finally, choose the option for Automatic Power Off to select "Do not turn off."
For more detailed instructions, please visit: https://www.sony.com/electronics/support/articles/00278419?utm_source=glean.
Additionally, please ensure that your headphones are updated to Firmware Version 2.4.1.
To check your current version, please refer to the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We recommend checking the article "How to Wear Headband Headphones Correctly" to enhance your comfort and prevent any discomfort you may have encountered: https://www.sony.com/electronics/support/articles/00282845.
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best gifts you could get for someone and they are better than the Apple ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beans, We're glad that you like the WH1000XM5. Thank you for your output and for choosing Sony. Erin
GREAT HEADPHONES!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones would recommend them to other people to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loked,
It is fantastic to know that you would recommend the WH-1000XM5 to others! We truly appreciate you sharing your positive experience with the community.
We’ve worked hard to ensure these headphones set a high standard for both silence and sound. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, the XM5s can block out more high and mid-frequency sounds than ever before—whether you're in a noisy office or on a busy flight. Additionally, the Auto NC Optimizer automatically adjusts the noise canceling based on your wearing conditions and environment, ensuring you always have the most immersive listening experience possible without having to lift a finger.
Thank you for trusting Sony.
Regards,
Dominick
For study
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment for my education as a student. They have served me well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
We are pleased to learn that your WH-1000XM5 headphones have become such a vital asset to your education! We understand that for a student, a "best investment" means gear that can keep up with long library sessions and back-to-back lectures. It’s rewarding to know that the Industry-Leading Noise Cancellation is helping you create a distraction-free study zone, while the 30-hour battery life ensures you aren't searching for an outlet in the middle of a project.
The Multipoint Connection is a particular favorite for students, as it allows you to stay connected to your laptop for a lecture while simultaneously paired to your phone for important notifications.
Thank you for making Sony a part of your academic journey and for trusting us to help you focus.
Best regards,
Dominick
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11/10 would recommend. These are the best headphones I’ve ever owned. The packaging is SLEEK. Super easy to charge. And SO comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Pricey investment with a short lifespan!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use here we are, broken headphones! These are primarily used by a hearing-impaired adult for TV viewing, and initially, they changed the way TV was enjoyed by him. He could hear the program with having to blast his wife with the sound bar volume. These headphone have superb sound quality. The operation might be easy for a younger person but is a little difficult for the older generation (small buttons and having to use an app). However, they seemed like the perfect solution. Until now! These headphones spend their time resting on a table next to the user's chair when not in use. Despite such gentle handling, a significant flaw emerged: the headphones broke at the hinge. This appears to be a widespread issue, as my online research revealed. I'll admit, I haven't reached out to Sony yet, but reading other users post, suggest that seeking a replacement may prove fruitless. Considering the price tag of these headphones, encountering such a fundamental flaw is deeply disappointing. With that said, while the Sony WH-100xm5 headphones offer exceptional performance, their fragility casts a shadow over their overall value proposition. Should you choose to invest in them, be prepared for potential durability issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pokes1972, we are sorry to hear that the headphones broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Love it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product noise cancelling work awesome in airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The BEST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I really recommend purchasing the Sony m5 headphones from Best Buy they are literally the BEST
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NajdA, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
Cant go wrong with this line ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from my xm3. I love the new design. If I had one gripe, it’d be that you cant fold them over anymore for minimal storage. But that’s not a deal breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M2DC13, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price and after every XM model that comes out it gets better, i recommend these headphones 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. The noise canceling is really great. Easy to stop music just with a tap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockwall30, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin