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Customer reviews

Rating 4.6 out of 5 stars with 6223 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 6,223 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift for a 24 year old!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a birthday gift for daughter. She LOVES the style and quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BVKF, thanks for choosing and purchasing our product. We're glad to hear that your daughter loves her new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them for about month now. I used them in the gym couple times so far better then sony that goes in your ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhipps29, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, zones out all noise to focus ona task

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EsmeraldaD,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Color & Design

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony, for their good quality products, buy this XM version after use it for a while it got me a headache, make my hears super hot because ear cushions are not leather like XM4 which are so far my favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BlairWitch,

      Thank you for sharing your experience with the WH-1000XM5. We truly appreciate your loyalty to Sony and your preference for our products. We're sorry to hear that the ear cushions have caused discomfort compared to the WH-1000XM4. Your feedback is invaluable, and we will pass it along to our product development team for consideration. We strive to create the best possible experience for our customers, and your insights help us achieve that.

      Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are really good option. The sound quality it’s really good and the materials.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AldricV This is amazing! we're delighted to hear that you like the sound quality and materials used. Thank you for your output and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Stopped connecting to my desktop.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with these headphones until they just suddenly stopped connecting to my desktop which is my main source for my streaming services. They will connect to my smartphone but not to my 2 year old TV or my PC. I still have my XM3's which I went back to and they connected immediately. And may I add sounded better. So having bought them back in May I am well past the return window so I am stuck with a $400 paperweight which bevause of pther promotions I was paying off I haven'£t even started paying for uet. Obviously I am not a happy camper.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy during sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for about 3 months now and have nothing bad to say about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler,

      That's great! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    top tier headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality the sound is amazing along with the setting

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mint, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unparalleled ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this based upon the reviews regarding the noise cancellation and they don't disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Kirk! We're glad that you are impressed. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible headphones!! Noise cancelling is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryceO, We're glad that you're enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphone!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. I would recommend them to anyone looking to upgrade there mid level headphones. The battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dennis, We're pleased to hear that you are enjoying the battery life and overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wh1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and sound.dont miss the opportunity to use this product. You will love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SathishK, Thanks for your feedback. We are thrilled to know that you like the quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    MX5 GOES KUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HARDEST SET OF HEADPHONES ANYONE COULD BUY ESPECIALLY FOR THE PRICE I SWEAR TO THE HOLY FISH MONSTER!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mattk189, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great they come in handy for a lot no mater wat im doing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JavonC,

      Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are so versatile and come in handy no matter what you're doing.

      We designed the WH-1000XM5 with a focus on delivering a premium audio experience for every aspect of your life. A key feature that makes them so adaptable is the Integrated Processor V1, which works in conjunction with the HD Noise Cancelling Processor QN1 to offer unparalleled noise cancellation. This technology allows you to fully immerse yourself in your music or calls, whether you're commuting, working, or simply relaxing.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great style really comfy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones I wear them on my way to work and they noise canceling really works it’s just me and music!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rubydoobiedoo, we're glad you love our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great amazing very good fit had a bit of trouble with the system but went well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR, Thanks for the positive review! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect All around love the case color sound but it can be pricey for some

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WyattC, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ta top 5 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and top quality recommended for everyone now don’t sleeping it’s time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelB, Amazing! We're thrilled to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones, not entirely sure they are all that much better than the previous version which is much less money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Etownalum,

      Thank you for the review and we're glad to hear that you like your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    ANC

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST THING EVER I USED IT ON A FLIGHT AND COULDNT EVEN HEAR THE TURBINES

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Svtttjasm,
      Excellent choice! This is definitely one of the best travel headphones in the market. Nice to hear you are enjoying your WH1000XM5 noise canceling headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US