Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Broken Right Hinge-- like a lot of other people
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life means nothing if the right earpad is dangling loose. I tried to figure how I could possible have broken these so quickly, then I found all the other customer complaints. The connection between the headband and the earcup broke at the rotator. (And there's no self-help way to glue or tape it back to function.) I got a Bose headset as replacement, and it working great... with parts falling off. This is a product defect. It is a shame because the Sony sound and function were great ...for a few months. For me, this was a waste of money. NOT BestBuy's fault by the way. This is a Sony product defect. (Model: WH1000XM5/B, SKU:6505727, purchased 12/21/2022)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillisM, While we are glad that you like the sound quality, we regret to hear that the right earpad is dangling loose. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and like the service protection. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello brownfamily, We are happy that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. They have really good sound quality with great noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaM, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfy and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and comfortable even when wearing them for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peanutfoster96, We're glad that you like that these are comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
Earcup Size
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The only reason preventing me from giving it 5 stars is that I wish that the ear cups were bigger (like the Airpods Max). It starts to get uncomfortable after using it for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc,
Thanks for your feedback! We're glad you love the headphones overall. We understand that comfort is important and we appreciate your suggestion about the ear cups. We'll definitely take that into consideration for future improvements.
Thanks for choosing Sony!
Sincerely,
- Stephanie
- Pros mentioned:Sound quality
Good sound, not super comfy
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not a fan of the band if i’m being honest, i prefer the flat band. Sound is great, especially the NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shean, We're glad that you like the sound and noise canceling function. Your feedback matters as it help us improve our products. Thank you for choosing Sony. Erin
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my partner, and they loved it. The packaging and the holder was amazing. They use them at the gym, and at work when they need to lock in. They have ambient feature which is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitchie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling is amazing, the sound. The only thing that I didn't like (if you use it for more than 1 hour) is that if hurts on the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaO, We are sorry to hear about your concern. For more comfortable listening experience, please make sure to adjust the slider of your headphones to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Refer to this link on how to wear your headphones correctly: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Despite your concern, it's nice to know that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
This aint it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more NFC, cups don't flip down while wearing them around your neck, and not an insane difference in sound quality compared to the previous versions. Plus they're $50 more? Nope. Bought these hoping they would replace my M3's, but they just aren't it. If NFC doesn't matter to you (which I can assume it doesn't for most) and you don't already have the M3's or M4's, these will probably be a good buy. Still, you'd probably be better off getting the M4's, the M5's are only okay.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blay, we regret that the design, feature, and sound quality did not fully meet your expectations. This is definitely not the experience we'd like you to have with our products. We'd like to help you troubleshoot your problem and turn this into a better experience.
If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Weight
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are light that make them comfortable for long period of time and have an amazing sound proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, great! We're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
A tad expensive, but worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome. You can't beat the noise cancelling on this here headphone. I think its even better than the Sennheiser True Wireless that I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dirapproach921, Great! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality and noise cancels is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GB70,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Weight
Travel friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The for is very comfortable and light weight. works well with all my devices and travel ready
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Amazing! We're delighted to hear that you like the comfort, lightweight design, and portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for students feels so light and clear sound with good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArnoldsamkumarM, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , very crisp and loud . Quality of the product is very good
I would recommend this to a friendBrand response from SonyListens
Posted .HI SandeepY, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound and niose canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tden, incredible! We're glad you love our industry-leading noise canceling headphones! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone i used so far. Cancelation sounds its at the best. Best sounds ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazeemT Fantastic! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great choice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, works great, the aux plug in option is great for saving battery and when working off of a laptop or playing on my switch. Just be careful when doing pull ups, the touch controls can be set off due to your arm touching it also. Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're happy to hear that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly wanted noise cancellation for plane rides. And it works like a charm!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi corker, We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancellation. I feel there is normally a trade off with your sound with NC, but not with these cans. Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarshallS, Excellent choice! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin