Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Pick up line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind friendly helpful and kind respectful and fast thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaleoG, Awesome! We're thrilled to hear that you had a positive experience with Best Buy's customer service. Your feedback about their kind, friendly, helpful, respectful, and fast service is greatly appreciated. Enjoy your WH-1000XM5 headphones, and thanks for choosing Sony! - Romeo
They’re great, need improvements
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for about two years now. The sound is AMAZING but they kept shutting off and recently they just fell apart??? I mean literally. I go to put them on and one ear piece falls out of the head piece part. Now I have to get new headphones. I would be great if they improved these issues.
No, I would not recommend this to a friendHighly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Fantastic sound and great noise cancellation Used on my current airline trip and they worked fantastically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Best noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones on the market. Pricey, but you get what you pay for. Long battery life. Sounds quality out of the box is good, but is much better after EQing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headset ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have no equal. They are very, very high quality. I even bought another couple of pairs for them for the family Christmas presents
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherryL, That's really cool! Thanks for purchasing couple of our WH-1000XM5 headphones. We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these headphones were a perfect gift for your family. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Recommend!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones! The quality of sound is the best I’ve heard out of others! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamS,
Excellent choice! Your satisfaction with the amazing sound quality of your WH1000XM5 headphones is greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris
Solid headphones, some minor gripes.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Great sound quality, noise cancellation, and battery life. They are a bit heavy and I don't like the case or that they don't fold up. All in all, great purchase but might be a little overpriced for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samstha, we're glad that you like the sound, noise cancellation, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best over the ear headphones I've had! Highly recommended for anyone looking for good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieC, You've made an excellent choice! We're very pleased to hear you like the great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Overall Great headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has pretty decent ANC. The only issue issue i have with ANC is the wind noise. Sound quality is great, the build itself is nice, comfortable, and looks and feels premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
Love it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST CUSTOMER SERVICE EVERYTIME I GO HERE absolutely love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZayedH, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ryan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
great pair of headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Christmas Present for Awesome Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my 18 year old grandson who was home from the University of Vermont and really needed a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lenny, Such a wonderful Christmas present! We hope your grandson is enjoying his new headphones. Thank you for choosing Sony. Erin
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. She loves the sound quality and speak to chat. She also said they are comfortable and lightwieight. She almost never takes them off since getting them as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Excellent! We're happy to hear that you daughter loves the sound quality, comfort, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great if you have the money for them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit has been great. Very comfy, especially for my bigger ears. Sound and noise cancelling have also been great considering I walk through the city to get to school everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottN, We're glad that they fit great and you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice headphones. The audio is super clear and full of depth. The headset is really lightweight and the ear cups are super cozy. Also, the noise cancellation is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rita, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and exceptional comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, great noise cancellation and ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and mostly connectivity!!! 0 issues getting them paired or staying paired! Works everytime, with some great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Awesome! We're glad that you like the sound, features, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin