Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Too good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. I use for 5+ hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisA,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Best noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Battery last a long time. Love the fact the they keep improving with constant software updates via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mvegaz, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
Prefect Headphones!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds quality. Would recommend. Perfect gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, use these almost everyday! They are very comfortable and have a great battery life, the noise cancelling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tzeeks, We are glad to hear that you are happy with the battery life, comfort, and noise canceling feature of your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. You have the ability to adjust everything in sonys app. Extremely comfortable to wear for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichealR,
Very nice! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Understated look. Comfortable Perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Thank you for your review! We’re so glad to hear your WH1000XM5 meets your expectations with its great sound, sleek design, and comfort.
Thank you for choosing Sony! Enjoy! -Maria
Okay for now, time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, although they feel loose. The chat/speak is way to sensitive. I wish we could turn that off permanently, and turn it on only when we feel it would be useful. The volume swipe is nice. I use them while cutting my grass, and it helps make my 4 hour cutting go by nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bubby, We're glad that you like the comfort and volume swipe of your headphones. You can enable/disable Speak-to-Chat feature using the Headphones Connect app. You can also change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing sound light battery goes forever don’t get anything else u do have to be carful not very strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Mohammed! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great quality out of the box, but you can improve it by the eq options on their app. 10/10 recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsratMiah,
Many thanks for the 5-star rating! We're delighted to hear your satisfaction with your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for the recommendation and for choosing Sony! - Kris
Best purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Touchpad is amazing, it helps volume, skipping, and pausing. Only thing is the connecting thtough the add to switch device is new to me but nit too complicated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moona, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony noise cancelling headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best option, before you get another manufacturer try these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EndUser, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Sick headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Most comfortable to date . Had the XM4 which were already good but then upgraded to XM5 and stepped the quality of everything up a notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioP,
That's a very nice upgrade! We're glad to hear that you like the comfort design and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your support and thank you again for choosing Sony!
-David
I like it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get this for my daughter is very comfortable easy to use she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AracelyA,
Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing great quality, and noise cancellation comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Best Product to Purchase from the Best Shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this product because of its excellent quality. I'm also loving the music while using it, and I'll utilize it for my studies as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChithraB, We are glad that you are loving the music you are listening with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Highly recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really good sound quality. Noise cancellation is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarisaT,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
Sound review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. The mid range and bass pickups are great The sound quality overall is of good quality, especially in the real world. There is a nice feature where you don’t have to take your headset off to talk to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny5, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Better than AirPods Pro Max.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing, and they are light weight. I use them for work, and occasionally at the gym. The only reason I did not rate them a 5/5 is because they are not waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyB This is amazing! We're pleased to hear that you like the noise canceling function and light-weight design. Thank you for your feedback and for choosing Sony. Erin