Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality they are far better than the previous Xm4 in my opinion and they allow me to enjoy the songs I like in better ways
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioT, We're thrilled to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Too close to call…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, but just a tad bit less excellent than the AirPods Max. It’s too close to call thought and you can’t go wrong with these. A little less base, but better sound overall and top notch noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENGRIM4, Great! We're glad that you love the sound quality and noise canceling fucntion of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great for calls, very comfortable and long battery. Probably the best in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike Great! We're pleased to hear that you are enjoying the battery life, comfort, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones.
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Awesome loved them, best sound quality I’ve heard in a while!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonguy, Great! We're glad that you like the audio quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
More Than Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality isn’t as good as the XM4 even though they are more comfortable, and connection issues ensue when connecting more than one or two devices even when using the intended app with the headphones. The battery life is abysmal compared to any of the headphones I’ve had before whether it be Sony/Bose/Beats/Apple.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bagel,
Thank you for considering Sony products.
We apologize for the difficulties you have experienced with the WH1000XM5 headphones, including the audio quality, connection issues with multiple devices, and battery performance.
We suggest trying the equalizer in the Sony Sound Connect app to adjust the sound settings such as bass to better suit your preferences. You can follow the instructions here: https://www.sony.com/electronics/support/articles/00286844.
To address connection problems when using multiple devices, please try these steps:
Reset the headset to clear temporary bugs without deleting pairing information. Instructions are available at: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html.
If resetting does not resolve the issue, perform a factory reset to restore the headset settings fully. Please note this will erase all pairing data. You can find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html.
For battery life concerns, please refer to this article for guidance on optimizing and troubleshooting battery performance: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html?search=battery.
If the issues continue after these steps, we recommend contacting our dedicated support team for further assistance. All contact options and resources are available via the provided link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your understanding and are here to help you resolve these concerns.
Best regards,
-Fred
They are decent headphones but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head band is just not comfortable for me. I'm also not a huge fan of the sound on these. The spatial audio is not top tier for gaming and the bass is relatively washed out. I do like the ear cups though. Also the ANC is hands down some of the best in the game as far as over ear is concerned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STRG, we appreciate your time sharing your feedback on the WH-1000XM5 headphones.
Regarding the headband comfort, you might find it helpful to ensure that you are wearing the headphones correctly. Adjusting the sliders so that the headband touches softly on the top of your head can improve comfort.
For the sound quality, you can try adjusting the sound quality mode using the “Sony | Headphones Connect” app. There are two modes available: "Priority on sound quality" and "Priority on stable connection." Switching to "Priority on sound quality" might enhance your listening experience.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Regards,
Erin
Best choice for a money range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply in love with the headphones. These are my first ever headphones and they are great. Have longer battery life, fits perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AditiV, Congratulations! We're glad that you love the battery life and fits perfectly. Thank you for choosing Sony! Erin
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Highly recommend it. Really smooth sound and the noise cancelling is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thankyou,
Awesome! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and clarity. Noise cancellation works perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Basso, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Simply awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the intuitive user interface and controls on the headset. Sony has put a lot of thought into the design and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnishS, Great! We're glad that your investment is worth it. It's wonderful to know you love the effortless operation and super-comfortable lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM5 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Our smart features make it easier than ever to access and enjoy your entertainment throughout the day. For example, you can play music and control the volume without opening your phone by simply pressing a button on your headphones. It also detects when you speak and can temporarily stop the music. Operating these headphones is effortless and they will fit seamlessly into your life. Thank you for choosing Sony! -Jess
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the phone I recommend this of course is very
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelineM, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
Best buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ufff OMG!!! SOUNDS AMAZING ... QUALITY WITH AFFORDABILITY. MUST BUY.... BEST BUY
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simarpreet, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
I'm happy with my headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: great for music, phone calls. I love the feature to minimize the sound. Cons: Not great for workouts which is one reason for my purchase. The sound is great but the material that covers the ear gets clammy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and sound settings of the headphones. Your feedback about design and fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
Life Changing lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing on top of the features. Coming from not owning wireless headphones and only owning wireless earbuds, this headset is a game changer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newton, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound, not good for working out
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very good sound quality, awesome noise canceling, but when it comes to working out, they always fall of , so its very annoying, cant return them now so i had to get a new in ear set to workout with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Butterball,
Thank you for your time writing this review. While we are glad you like the amazing sound quality and noise canceling features of the WH1000XM5, we're sorry to hear that headphones is falling off your head while working out. Here are few tips to prevent these kind of issues:
Wear the headset on your ears properly.
Extend the slider to its full length before putting on the headset.
Put on the headset with the earpads fitting snugly over your ears.
Adjust the slider to a length where the headband touches the top of your head.
Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We do apologize for the inconvenience and thanks again for purchasing SONY! - Kris
Bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved loved loved the noise cancellation on these! Far superior to the XM4. The microphone is so much better too, the only thing is I feel they’re slightly bulkier than the Xm4 but it’s much better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, Great! We're glad that you like the noise canceling function and quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
cool not life changing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] sounds good, not as well as you’d expect for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Sound quality may vary depending on the source content. You have the option to adjust the equalizer function of the Sony app to fine-tune the sound quality depending on your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound quality is great, especially with the app where you can change the different frequencies to match what you want. The noise cancellation is very great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, app, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
So glad we bought them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son loves them. Uses them every day & in lots of places. He says they always work everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLBPAB,
That's great! We're glad to hear that your son loves the headphones. Thank you for choosing Sony!
-David
Best headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphones and the 1st day I had them the right ear bud was bad but after replacing them with no hassle the next pair worked amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeH, That's great news! We're glad that the replacement headphones are working great. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin