Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
Noise Cancelling FTW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Noise cancelling and touch commands are AMAZING! BEST GYM HEADPHONE!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cicirags, Amazing! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Love the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricH, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Cons mentioned:Portability
Great headphones, but a downgrade, not an upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but I think they’re a downgrade from the XM4s. The noise cancelling was significantly worse than the last generation, and it no longer folds compact.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reece, We regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. If the effect of noise canceling is not sufficient, please try the follwoign steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also recommend ensuring the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Should you need further assistance, plese email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
The best ive ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time having noice cancellation headphones and I absolutely love them. For the price, they are great quality based on the material and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRilla,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever purchased, leaps and bounds above any on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrayanC We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
The perfect headphones for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really great fo the shape of my head so i was really pleased when i had finally got them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WedmireMerisier, We're glad that you like the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Mr Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quiet, and functions very well. It blocks out noises with high a high frequency yet you can hear a person speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dellong, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
They're great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well, good connectivity & sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorothyW! We're thrilled to hear that you're enjoying your WH-1000XM5. It's wonderful to know that you're impressed with its outstanding sound quality, exceptional Bluetooth connectivity, and overall performance. Thank you for the perfect five-star review and for choosing Sony! - Romeo
Perfect Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great for everything I need it for. Music sounds great, phone calls are clear, noise cancellation exceeds even that of the xm4s, battery lasts me days and they charge to full incredibly fast too.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess
great, but too expensive.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear pads. Sound is great. Downside is the price. Really expensive, so it takes away from the value. Because of the price, I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi genaro, thanks for commenting. We are happy to know that you're satisfied with the amazing sound quality and very comfortable fit design of your WH1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
Decent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and all especially with the case but do turn off automatically sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerfriend90,
That's great! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Great purchase!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Great product that will last years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonatanS, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
Best headphones ive tried!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I have never had a better sound or fit in terms of headphones until i found these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilguy, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
The Standard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best, great in sound and options. ANC is top of the pile. Love the look. Great for travel. Kinda the benchmarks of ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeCee, Amazing! We're glad that you like the sound quality and noise canceling function. This is also great for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good, but not worth the upgrade.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] As per usual Don't delivers great sound quality, however I don't see the need to upgrade to these over the previous xm4 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Noah,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the sound quality of the headphones.
Upgrading to the XM5 will be worth it! The WH-1000XM5 headphones are our biggest step forward in noise canceling technology. From airplane noise to people’s voices, our WH-1000XM5 features 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm precision-engineered driver, DSEE – Extreme, and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the totally revamped design and beautifully finished in newly developed soft fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Thank you for choosing Sony!
-Ralph
Best Over Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. Fantastic sound quality. Best ANC. I use them around the house and on Airplanes. I do wish the folded like the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi datboi208, We're glad that you like the battery life, sound quality, and ANC. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, the sound is great, they feel very light but well built and the noise cancellation is next level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waterpaint, This is great! We're happy to hear that you like sound, light-weight design, built, and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus. This product lives up to its reputation. Sound is terrific and it does, indeed, cancel outside sound----until you press on a Headphone when outside noise can be heard. Sweet gear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cross, Great! We're delighted to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Autistic review- NOT the fix for sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Autistic here. I got these headphones because they’re supposedly the best sound canceling headphones on the market, I got them for the ANC to try to help reduce overstimulation from sound in my daily life, and they definitely do NOT fit the bill. They’re almost useless in the sense that I can hear almost everything through them. *note- I am not listening to music through them, I just wanted active noise cancellation, so maybe if you want to listen to music through them, they’d be worth a little more to you but they’re not worth the money for sound cancellation* I was going to rerun them, HOWEVER, there came a day when my neighbors construction was driving me crazy, and the low rumbling noises were almost gone with these headphones on. So I ended up keeping them for when I need them because they’re so good at blocking LOW END FREQUENCIES ONLY. They do nothing for other noise. These are definitely not my daily fix… plus my holistic friend says the EMF just about negates the positive effect of the sound canceling in terms of our nervous systems, so these are not the fix for your autistic loved ones (or self) UNLESS you have a singular issue with low rumbly noises. Bonus review: my (non autistic) friend, who is a live sound engineer in Nashville, borrowed these to try to mix live sound, and he said they did not do near enough for him to be able to hear the mix over the crowd noise so these definitely are not what they claim to be and the ANC has a LONG way to go. And unfortunately I had such a bad experience with Best Buy I recommend you stay away from Best Buy just about at all costs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RachelM, we regret to hear that the headphones did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
The noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning. While noise is reduced, it is not completely canceled.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance,
please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin