Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Sorry headset... I love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple!!! Hi Quality!! this headset by Sony are the number one
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony quality and value offer an incredible listeni
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched these headphones a great deal before I actually purchased them . I am incredibly satisfied with my selection and would highly recommend them. They are definitely worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but seemed to have a looser fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DevinO,
Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!
Thank you for choosing Sony, have a great day!
-DiegoV
Quality paired with any device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Noise Cancellation, connects to two devices simultaneously. Sound is perfect on TVs, phones, and PCs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Headphones are great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a year using these headphones and they are great! Wish the volume could go a little higher but overall they’re really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and fit on ears. If you need to workout, take the XM4s instead as they are better in that way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhavishyV, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 wreless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
Sony Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I e gone through some cheap ones and finally decided to splurge. Definitely worth the money. Will never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RTech, Excellent! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
It's good for music not so much for work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding device. I bought it for working from home. I does connect to both my computer and my phone but is it not a fluid process. Connection is slow 99% of the time for the transition between both devices
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Enckore1, We're glad that you like the audio quality. We're sorry if the connection isn't smooth. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is up to date. Please launch Headphones Connect app to verify the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The best headphones ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones!! 10/10 quality of music and everything you hear from this device is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mesfer,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Ok but not for the price for comfort
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its a ok pair of headphones had to return due to the head band being uncomfortable compared to the xm'4s i think ill stick to those until sony makes a better headset with the same cushioning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, We're sorry that the headphones had to be returned. This is definitely not the news we'd lie to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider this in your future purchase. Thank you. Erin
Sony
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good. .........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HareeshJ, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Expensive downgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, just buy the XM4’s. The XM5’s ANC is not as good as the manual NC of the XM4’s, the 4’s are more comfortable although about .4 grams heavier, the headband feels nicer and they sit properly and seal well around my ears with my glasses. The audio quality is very nearly the same except I find the XM4’s actually have better audio quality than the 5’s, although maybe I have a pair that are faulty, I just borrowed my brother’s XM4’s (my old pair before ‘upgrading’ to the 5’s) and the audio quality was cleaner, less punchy and there isn’t any presence of a tinny high treble like rattling sound in the left can, I thought they needed to be broken in like some SONY walkman’s do, (I’m using these with a walkman) and that didn’t fix the problem, but now I find that the return window without membership is only 15 days so I cant return this expensive downgrade and get another pair of XM4’s, wishing I purchased on Amazon so I could return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoamingData, we regret to hear that the audio quality and noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We understand that each of us has different listening preferences and that is why we included ways to customize the audio quality to suit your preferences using the Headphones Connect app. Please ensure you have it downloaded. You can also change the settings of the noise canceling function and Ambient Sound Mode.
We also recommend ensuring the software version is updated. You can also verify the software using the Headphones Connect app.
Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is worth the investment if you can. Has different customizable audio profiles but they feel a bit delicate and like they might brake if not handled with a lot of care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeightsAndHoopsStudios, We appreciate your output. We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise-cancelling works really well even when I was in airplanes. Love the sound system. Feel like my favorite song was a different song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhatNguyen, Excellent choice! We're glad that you love the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Eady to use. Espcially being an artist and my hands are dirty I dont have to worry about my earbuds following out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethH, Amazing! We're thrilled to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
These headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those are best of the best . I recommended those.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LumtrieB, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Do not buy these.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, noise cancelling works excellently. I cannot, by any means recommend anyone get these headphones. The band is made of the most brittle plastic ever, so a single drop will shatter it. Repairing the thing is a nightmare too, you have to remove minimum 10 screws, 1 adhesive gasket which will never truly work again, and pop off the front ear cup to even access the innards. Oh, and it just happens through normal wear and tear too, just happens when you put the headphones on enough. $400 for absolute e-waste.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JustinR,
Thanks for the feedback. We really appreciate you highlighting the sound quality and noise cancelling on your WH-1000XM5s.
However, we're truly sorry to hear about the trouble you've had with the headband.
To get this fixed for you, we suggest reaching out to our parts supplier, Encompass. They offer low-cost repair options and genuine replacement parts to make the process much easier.
You can find all the details and get started right here: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and for your honest review.
Warm regards,
Estefany
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones both in sound quality and noise cancelling. Easy to use and very comfortable. Good construction quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jams,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Awkward headband
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony produced another solid NC headset with great connectivity. However, compared to XM3 and XM4 the head feels like cheap plastic. The ear cups and ice and comfortable but its difficult to look beyond the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadB, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one for the family it’s the best headphones I’ve ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardA, We're glad that you are enjoying your 3rd headphones. We appreciate your feedback and thank you for choosing Sony. Erin