Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Best headphones I own.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, my go to for when I'm working out, doing chores, or for traveling. Great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnerC, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best headphones you own. Thank you for your purchase. Enjoy! Vincent
Get it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased mid-tier tech. I decided to spoil myself. Everything is great about this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
100% recommend.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear intensifed sound, excellent microphone. I loved the noise cancelation that it has. Touch controlls also amazing. And aesthetically looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, techeenthusiast! We're thrilled to head that you're happy with your new Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and sound quality. Only gripe is that in the gym they sometimes don’t say in my head well when benching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiahK,
Very nice! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
LOVE EM
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very light weight to the point you'll forget it's on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neek,
Awesome! We're thrilled that you are enjoying the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
2 Months
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for 2 months and they’re comfortable, sound great, and look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
#1
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are amazing in everyway, build, sound, edit options, and noise canceling. Can't go wrong with this choice at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TM205, Great! We're thrilled to hear you like the built quality, sound, customization options, and excellent noise cancelling feature of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Good noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i like about it is the adapt feature where when the user starts speaking, noise cancel will adjust since the user is in conversation...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robyenjoaquincia,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the noise canceling and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! .
-David
Awesome headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome they sound amazing I love taking walks and listening to my audible book it blocks out all the noise so happy I bought these
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Joyce! We're glad that you are enjoying the amazing sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
Great Headphones for student gym rats.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting headphones. Use everyday in every setting; washing dishes, exercising, and doing school work. Noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Fabulous! We are truly delighted to hear your satisfaction with the very comfortable fit design, exceptional noise canceling function, and amazing performance of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
LOVE THESE HEADPHONES!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony XM5’s deliver top-tier sound on my iPhone!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueG,
Very nice! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality on these are unmatched, truly. If you have the budget, grab these and you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're thrilled to hear that you're enjoying you new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Get these
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are my first good pair of over ear headphones and I was not disappointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jake, That's really good! We are glad to hear that your new Sony WH1000XM5 headphones are your first good pair of over-ear headphones. Thank you for your purchase. Enjoy! Vincent
More portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound however not as portable as the XM3 as the headphones do not close inwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Excellent headphones, exceeded my expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have inch wide earrings and have a hard time finding headphones that fukly cover my lobes. These are the perfect size! With great sound to boot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flux,
Thank you for the purchase! We're glad to hear that you like the size and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
The best headphones on the market
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and sound for the price you pay, a must buy for people looking for new headphones who have android phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love the product but downgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally feel like my XM4's sounded better. I only bought these because I gave my XM4s to my dad for his bday. But still none the less totally worth it if on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BetaBuy, We appreciate your output. We regret if you fee that the XM5 is a downgrade and yourXM4 sounded better. This is definitely not the news we'd like you to hear from you. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones! The noise canceling is the best in the market no doubt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, great! We're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, I wear them everyday in the gym, for work, at home, and I am satisfied with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyra, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin