Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
HIGHLY RECOMMEND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I've ever put on my head and I love the custom equalizer they have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonT,
That's very nice to hear! We're glad that you love the equalizer of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
I wouldn't buy them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones to be uncomfortable. They do not provide enough padding on top of the head. Also they hurt my ears because they don't have enough that in the ear pads.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM
We're genuinely sorry to hear that the WH-1000XM5 headphones didn't provide the comfort you need, particularly with the padding on the headband and earcups. We understand how important a comfortable fit is for an enjoyable listening experience.
If comfort is a key concern, you might be interested in exploring our newest model, the WH-1000XM6, which features a redesigned headband and earcups that many users find offers enhanced comfort for longer listening sessions.
Thanks for considering Sony Products.
-Eliab
great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great audio, noise cancelling works very well. long battery life too, definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, Awesome! We're glad that you like the audio, noise cancelling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product for conference calls. Comfortable, excellent noise cancellation and exceptional audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddG,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, noise canceling and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great anc, very comfortable on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrMark,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Good purchase would buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loves the noise cancellation. Works great for at home meetings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaV, Perfect! We're delighted to hear you love the top-notch noise cancellation and good to know it works great for your home meetings. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is excellent, this is like next level tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvetteO, We're happy to hear that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
Great Travel Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5s are a light weight and comfortable. Using the XM5s with multiple devices was challenging. The headphones do not “switch” from devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdab17, Thank you for choosing Sony! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you are experiencing difficulties with the multipoint connection feature of the headphones, please try the steps on hour help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi
If you need assistance with your headphones, please contact us for help. You may reach out to us by sending an email to socialsupport@am.sony.com.
Regards,
Carl
Sonyphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these headphone sound quality is loud and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SLamLex,
Thank you for the purchase! We're happy to hear that you love the clear sound quality of the headphones. Thank you for choosing Sony!
-David
Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid headphones, a little pricey but the over quality in terms of sound, battery life, feel of the headphones, etc. is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AB321, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
No Folding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. However, it does take up a lot of space when storing as it does not fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukeB, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sent Bose back for these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the Bose and these, while more money ,are more comfortable and sound much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChiefEd,
Good choice! We're glad that you made the right decision in getting our WH1000XM5 over other brand and we'er happy that you are pleased with the sound quality and comfortability of it. Thank you for choosing Sony! - Marco
Excellent headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend like it so much, she is always wearing it, she like the color and everything of the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi prodigium66,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that your girlfriend likes the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great sound and quality
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphines were purchased as gift. They have great boise canceling. Great product dirnthe price
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, 1nOnly! We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularConsumer,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Beats Apple
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancel is effective using on planes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ed3257, Thank you for the 5-star rating! We're very happy to hear it works great so far on canceling the background noise when using on planes and you like the amazing sound quality and features of your WH-1000XM5 headphones. Thank you for choosing Sony! -Jess
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best headset I’ve ever bought. Battery life is amazing and so is sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, We are happy that your new Sony headphones are the best headphones yuo have ever bought. Thank you for trusting Sony! Vincent
Great but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones with great sound and noise cancellation. Very expensive though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Thank you for choosing Sony! Vincent
Sony Headphones Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality, definitely worth it if you are wanting some nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spacey, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin
From XM3, nice upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid upgrade from the XM3 and still maintained my favorite features for long haul travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GioA,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that these headphones are perfect for your travels. Thank you for choosing Sony!
-Ralph