Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and sound. Great bass with a little playing with the eq
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cj186, Thanks for sharing your feedback. We are glad that you like the noise canceling feature and sound quality of your Sony WH1000XM5 headphones. Thank you for trusting Sony! Vincent
Beyond great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Never had better headphones in my 66 years. And the noise-canceling functionality, supurb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW, Fantastic! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect present for teenager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a perfect gift for my nephew and this headphones now his favorites. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taya,
You made the right choice! We're thrilled that your nephew is enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Originally bought the Air Pods Max but they hurt my ears and felt heavy. Great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScootzNC,
You made the right choice! We're glad to hear that you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Grate purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy they sound grate must buy, overall sound quality is amazing I would definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanM, Amazing! We're happy to hear that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The best
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones I have ever used so far. Great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthynL, That's great! We're very pleased to hear you appreciate the exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Adds value to my life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful, can connect to multiple devices at once. Customized to eat shape and size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elias, this is great! We're glad that you like the features and design of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
DO NOT BUY. There is a CLASS ACTION LAW SUIT again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. there is a CLASS ACTION LAW SUIT against Sony for these headphones. These worked great for the first 12 months. but then the left hinge broke. For background I bought these for work and they stay at my desk. No travel just work calls on teams and some music. It seems crazy to me that they broke. I called Sony support and they clamed it was due to regular aware and tear and said it would be a min of 100 dollars to repair them plus shipping. I looked it up and this seems to break FTC laws. Shure enough I found a few class action lawsuits against Sony on this topic. https://classlawdc.com/2025/09/04/sony-wh-1000xm5-headphones-hinge-investigation/
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ID10,
Thanks for the review and for sharing your feedback with us. We're truly sorry to hear about the trouble you've had with the hinge on your WH-1000XM5 headphones.
We really appreciate you taking the time to share what happened with our support team and the repair quote you were given. Your feedback is incredibly important to us and it helps us understand exactly where we need to do better for our customers.
We value your input. Thanks for choosing Sony.
Sincerely,
Estefany
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have very good sound quality and the noise cancelling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarrettT, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable and best sounding headset I’ve ever owned. Highly recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeviW, Awesome! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear. The noise canceling work very well. Overall very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avengers,
We appreciate the 5-star rating and we're glad to hear that you're happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a couple of months. They have been geat in terms of noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Great!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is amazing! Use it for the gym and havent had any issues! Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Kelly! With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! -Craig
Great headphones for travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones with amazing noise cancellation options!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Powerful,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
MX5 GOES KUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HARDEST SET OF HEADPHONES ANYONE COULD BUY ESPECIALLY FOR THE PRICE I SWEAR TO THE HOLY FISH MONSTER!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattk189, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Amazing headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great audio and noise cancelling feature. They are also super lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieA, We're pleased to hear that you like the lightweight design, audio and noise cancelling feature. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Sounds great
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like the soft fit, the cushions and the sound of thr headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleBuys Great! We're glad that you like the fit and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Poor value for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones should be half the price. They sound good not great. They feel very cheap and are very creaky on the head. Also, the wear sensor doesn’t work consistently. It didn’t work when I first used them and I had to reset them to get it to work but after wearing them for an extended period, it stopped working again. Also, as an iPhone user not all features are available for my use. Sony failed on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adverb, We regret that the WH1000XM5 did not fully met your expectations. This is definitely not the experience we'd like you to have. For optimum performance, please ensure the software is always updated. Please launch the Headphones Connect App to check and verify the software. We also have troubleshooting steps available in the Help Guide. Please check here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
THE BEST HEADPHONES EVER!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, durability, and comfort are amazing! Enough said!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeleteAlt, Amazing! We're glad that you like the sound quality, durability, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin