Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
The goat is back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best ANC headphones on the market I have tried everything from Bose to the AirPods max and these are the lightest and the most comfortable by far. The sound has also improved a ton over the last gen with the new carbon fiber drivers and the app is incredible and offers great features and customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chiii,
We appreciate the 5-star rating and we're glad you like the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Comfort, Sound quality
Better then others on market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great however they lack a few things. They lack sweat resistance and ways to be more stable while running and working out, granted they aren't meant for that really but if I'm spending a few hundred for these I would like to think working out wouldn't be a problem. Sound great and feel nice on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG,
Thank you for sharing your review with us! We are glad that you like the sound quality and comfortable fit of your WH1000XM5. We appreciate your feedback with regard the sweat resistance and stability the headphones. Please note that these headphones are not waterproof. Be careful when using the unit in the rain or snow, or in humid locations. When wearing the headphones, we suggest to adjust the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. Sony values the opinions of customers and is always striving to provide the best experience possible. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Weight
Sony - WH1000XM5 Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortably constructed. Light weight. Plush soft cushions for an air tight fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NICE! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Battery life, Sound quality
A good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before a long flight, and the active noise cancelling alone made it worth the buy. These headphones are excellent - the buttonless control took a bit to get used to, but once I did, it was very smooth to control everything with just a touch. Battery life is also very good! Definitely would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user377758,
You made the right choice! We're glad that you like the noise canceling function, touch controls, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality, really good noise canceling, with only minimum leakage in really loud environments (on a plane). comfortable to wear for long periods of time, but I get a little sweaty on the padding if I wear them without a break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user674622, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Superb Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are outstanding in every way. They have superb sound, are easy to use, and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, Thank you for the 5 stras! We’re so glad you’re enjoying the Sony WH1000XM5 headphones! It’s wonderful to hear you’re loving their superb sound, comfort, and ease of use. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Yes to noise cancellation, no to disconnection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the noise cancelling works, yes it’s comfortable. However, it is SO TOUCHY. If I cough, it disconnects, if I turn my head, it disconnects, even when I’m sitting still doing absolutely nothing, it finds a way to disconnect. I don’t know if I got a defective device since the reviews for this product is amazing, so I have no clue. It is somewhat disappointing. The app is up to date, and this was a gift back in March, so even if I wanted to return it and get a new pair, it probably wouldn’t work. I have AirPods but those always fall out, and when working out, I wanted something noise canceling that will stay in place. Well I got that, but I have to deal with disconnections all the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaP,
Thank you you for your time writing this review. While we are glad you like the noise cancellation and comfortable fit of the WH1000XM5 headphones, we're sorry to hear some issues that you are encountering with the unit. Let's work together and troubleshoot the problem.
Please make sure to wear the headset properly. In order to prevent the headset from reacting incorrectly, stop music playback, making and receiving calls, and other operations cannot be performed when the headset is removed, even if you tap the touch sensor control panel. Also, if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting the wearing detection function to not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
Please refer to these links below with additional steps to troubleshoot Bluetooth connection issues:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
https://www.sony.com/electronics/support/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Comfort, Sound quality
you can love the sound or how they look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok.Yes, they are expensive but you do not buy them every day. They are exellent in any point...how they look, confort, and ofcourse,more important sound. The best in the class for me. I bought for my daugther,and now we have a little war time to time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomthecat, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used headphones on 6hr flights to and from Maui. Was nice to have noise cancellation, music/movie sounds was crisp. Comfortable on ears/head the whole time. Just had to get use to remembering functions to turn up volume or skip songs, pretty easy to figure out. Paid for expedited shipping but it arrived 2 days late. Good thing not was before the trip!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user794544, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
Comfortable w/Stellar Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 is a fantastic over the ear music experience. The packaging is a little bulky, but once you get inside you realize they made the box to overprotect the contents. The carry case is just the right size to protect, but not take up a ton of space. The headphones come with usb-c power connectors (thank you!), a 3.5mm audio cable, and a tiny packet of gov't docs and an offer for a trial of a 360 app. Side note: That 360 audio is pretty amazing, but I don't want to be forced to pay for yet another audio streaming service. So no thanks. Let's just integrate this functionality into services that people actually use. (YouTube Music, Spotify, iTunes) The headphones are nice and light, very comfortable to wear for a long period of time. They lack a lot of oversized plastic that tends to make other headphones heavier. The padding is just right to maintain comfort but not be too hot to wear. The ear cups fit really well, and adjusting the size is really quite easy compared to some other headphones I've used before. They claim they will operate for 30 hours on a charge. I've been using them for 3 hours and sitting at 94% left. Considering that level of charge capacity, they don't feel at all heavy from bulky batteries. They're using some really good quality batteries in these cans. The app is crazy how many features are packed into it. It's a technophiles dream as there are all sorts of geeky features like taking pictures of your ears for adjustments. Or recognizing when you're walking vs sitting or driving and adjusting the sound based on situations. I've been playing with all the features in the app, and to be honest I feel like I've barely scratched the surface of what it can do. But to be real....you're probably not going to use most of that stuff. But it's there if you feel the need. The audio quality is really good, if not great! I feel like the highs and mids are pretty close to perfect. The lows....mmmmm....they're close but not perfect yet. It's really strange, and I think it has to do a lot with the source. For instance, listening to Red Hot Chili Peppers: sound great! Listening to Slightly Stoopid: sounds muddy Listening to Dre: sounds good, but you can hear just that bit of cloudy lows in between the beats. Compared to any other set of headphones though...They're really fantastic for a wireless pair of headphones. I feel the need to wire them direct to a CD player just to see what they really can do compared to this wireless compressed audio. Side note: I might be tempted to start using these on my gaming PC. The sounds is great and the noise-canceling would be sweet. The noise-canceling: Well that's just fantastic! I've got an older pair of Bose Quiet Comforts that I used on airplanes, and the noise-canceling on these just slays those. When you put these cans on the basic insulation of the cups is enough to really dampen everything as if you stepped into a sound room. But then you turn them on and everything goes perfectly dead silent. Nice job Sony! Not sure what else to say. They sound great, they feel comfortable, and they silence the noise. I would totally recommend these to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrizzlyD, Good to hear that you are enjoying your new headphones. We're also pleased to hear that you love the features, comfort, audio quality, usage of the Headphones Connect App, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and noise canceling while weighing only 8 (ish) ounces. Not intended for gaming but with a wired connection and a mic it works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user886931, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Better than Beats Studio Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son to replace the 3rd pair of Beats that kept breaking. He loves the stability, adjustable bass, and real noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaA, We're pleased to hear that your son is enjoying his new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Super!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Simultaneously connected to two sources is great. Audio and noise cancellation also superior. Audio equalizer presets and two custom. Speak to pass through very handy. Forever battery. Only gripe is skin oils are VERY noticeable on surfaces. No moisture or wet protection. Amazing Tech worth it when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user763363, We're glad that you like the audio quality, noise canceling function, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, they’re extremely sound proof and tune everything out around you even when there’s no music playing. Battery lasts a long time as well, and I’ve been using them pretty much all day long for the past month and a half.
I would recommend this to a friend - Pros mentioned:Sound quality
Definitely recommend !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . Works well with my audio mixer and definitely sounds sis better then gaming headphones if youre on a pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josedela,
We are pleased to learn that your WH-1000XM5 is working so well with your audio mixer! It is great to hear that you are noticing a significant improvement in sound quality for your PC setup compared to standard gaming headphones.
We really appreciate you choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Love these headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver an immersive audio experience with crisp highs and deep bass, boasting a comfortable design that ensures so I can wear them for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user263423, We're glad to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect earphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Best purchase I ever made!! The sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntsatianaA,
We’re thrilled to hear the WH-1000XM5 is your best purchase yet! It’s great to know you’re loving that industry-leading noise canceling and amazing sound quality as much as we do.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good but Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i tried both XM4 and XM5 and I personally liked the xm4 better. music just hit more with the xm4. the xm5 for some reason weren’t loud enough the bass was not there and was a little disappointed when i got the xm5. Yes the noise canceling its better but thats about it. I would recommend the XM4 over these . Even with the EQ on the sony app it still didnt make music sound as good as the xm4. And one more thing withthe xm5 my ears would get hot and sweaty in about ten minutes of having them on. With the xm4 i dont get none of that at all even after a couple hours of use and i have pretty big ears. Would definitely recommend xm4 over these way more comfortable sound better and a little cheaper. Thought the xm5 would be an upgrade version of these for being more expensive but that wasnt the case . I stuck the the xm4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DennisReview, While we are glad to hear that you are enjoying the WH-1000XM4, we are sorry to hear that that the WH-1000XM5 did not meet all of your expectations. The WH-1000XM5 are lightweight headphones that are finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Compared to AirPods Max, I prefer airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not gonna lie after substantial use of the AirPods Max I got used to its seamless connection to all the Apple devices. And the feel of these made me almost return them the day I opened it. It honestly felt like some really cheap headphones because of the weight and feel of the plastic. The AirPods Max feel more premium because of the aluminum body, but after giving them a shot with the Sony headphones app, these are very costomizable. To be completely fair the AirPods Max and these Sony headphones have their own pros and cons but overall I really think I do enjoy the AirPods Max better. Don’t get me wrong the sound quality and costimizations are great on these Sony Headphones but again, I really do think I prefer the AirPods Max over these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable and lightweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones I’ve ever worn. Most headphones I can’t wear for more than a hour without a headache so that was the selling point. Sound seems very good, but I haven’t really compared with others. My only complaint is that the Sony app has some scary terms and conditions that make it sound like I’m signing away the rights to everything I listen to, which is just not ok in my book. I ended up not installing their app which I think means I’m missing out on some of the noise cancellation features which really sucks. I wish places still made technology that works on its own without additional requirements.
I would recommend this to a friend