Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about them is great. ANC, sound quality, fit and battery life. Even after a year after I purchased them I'm still glad i decided to buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro145, Amazing! We're glad that you like the noise canceling, sound, fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are incredible. Comfortable for long wear and has the best sound quality in any headphones I’ve ever owned. I use these headphones for everything like gaming, working out, music, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joee!
It is truly wonderful to know that your new WH-1000XM5 have become your go-to for everything from gaming to working out. We are glad they stay comfortable for you all day long!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony Headphones Deliver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had Sony headphones and decided to stick with them on my replacement, and I am so happy I did. Noise cancelling is very good. I typically use these for workouts and it drowns out the noise of a busy after-work gym. User friendly, I love the swiping controls on the ear for volume and skipping tracks, and the headphones fit very comofortably over the ear. Sound quality is phenomenal. Great headphones for a variety of situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
Thanks for sharing your experience with the WH-1000XM5 headphones. We feel honored to hear that you've stuck with Sony on your replacement!
It's fantastic to know you're enjoying the excellent noise canceling, especially for drowning out a busy gym. We're also glad that you find the touch controls intuitive and the fit comfortable.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort, Sound quality
Sony delivers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market, and solid on all other factors such as sound, battery life, style, and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanW, Amazing! We're thrilled to hear that you are enjoying the sound, battery life, style, and comfort. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Comfort, Sound quality
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hones are a game-changer. With exceptional sound quality and industry-leading noise cancellation, they offer an immersive audio experience. Comfortable and long-lasting, they are perfect for music lovers and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterS, this is great! We're also glad that you love the sound, comfort, battery life, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:ComfortCons mentioned:Connectivity
Beautiful Sound! Average Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for 3 weeks but so far I love them! I’m able to wear them for an extended period of time without much discomfort on my head. My only issue is sometimes they will lose connection for no reason and I have to reconnect on my iPhone which can be annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taylor,
We are so glad to hear you love your new headphones and find them comfortable for long-term wear! For the connection issue with your iPhone, please ensure your firmware is updated and try setting the "Bluetooth Connection Quality" to Priority on Stable Connection in the Sony | Sound Connect app.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Best purchase I have ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, that's fantastic to hear! We're absolutely thrilled that your Sony WH-1000XM5 headphones are proving to be such an excellent product for you. We specifically designed them to be very lightweight and comfortable for hours of wear, so it's wonderful to know they're meeting that need, especially during your study sessions. We're also incredibly pleased that you find both the noise canceling and music quality exceptional. It sounds like they're truly helping you focus and enjoy your audio! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Great Product - Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cooper,
Thank you for choosing Sony!
It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
My favorite headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones for the past 2.5 years heavily, in the gym, at work on the go, in the office, studying, relaxing at home, and long commutes. The battery is still kicking butt, and the noise canceling/ambient feature is great for my everyday needs. It’s comfortable over the ear, I can wear it for long periods of time with my glasses on. I bought it on sale during black Friday, but I honestly would buy these again in a heartbeat if mine kick the bucket down the road, it’s definitely worth it for my everyday needs. I recently bought myself a different set of headphones for the gym to be rougher on, (the Sony definitely held up in the gym but I just want to stretch the life longer) I noticed the quality compared to the Sony and the sony feels right with the features you get and worth what youre paying for. My all time favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Weight
Best Headphone Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality, Weight
A great set of cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of my AirPods constantly in my ears so I wanted to grab a new set of cans for majority of my home office work. Mainly to drown out the sounds of my home and people cutting grass and such while working. These are a great set of cans, as they should be for their price. They aren’t as nicely built as the Bose, but they are fairly light with no fatigue. While I like larger ear cups, they can be a bit distracting at times as I have a small head. The sound quality sounds a bit flat, but if you play with the EQ in the app, they come to life. I still think the x4 earbuds are tremendously better in SQ, but these fit a diff role and seem to be better for calls to me atleast. The battery life is TREMENDOUS to say the least!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PMPerformance, we're glad you are enjoying our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Best ANC at a premium
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slim and good sounding headphones. A little expensive compared to other options but overall, if you want the BEST wireless ANC headphones, these are it for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality, Weight
Excellent!!! Amazing Sound Quality !!! Highly reco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and crisp sound. The music feels very lively. You can hear each instrument. The bass is deep and amazing but not artificial or overpowering. I never had any previous sony headphones so i cannot compare it with the xm4 or xm3. The best part i like is that they are so light. Some people with bad reviews have mentioned bad sound quality. In my opinion, either they got a bad unit or they have an issue with their bluetooth connection which is degrading the sound quality. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover, Great! We're glad that you like the sound quality of your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Solid all around the board
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife after purchasing one for myself awhile back. Previously I was using the Bose QC 35s and like these a bit better. Noise canceling is top notch, music is bassy where it needs to be and treble comes through when it does. Battery life is solid. I use mine all day for meetings and listening to spotify and I charge it once every other day or so. Out of the Bose QC line up and the Apple Airpod Pro Maxes this is my favorite, though all three are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RobertT! That's very generous of you! Thank you for the kind words and review of your WH-1000XM5 Wireless Noise Canceling Headphones. We're so glad that your purchase went well and it matches your expectations. For sure, your wife deserves a pair of WH-1000XM5s for that! We're also delighted to hear your wife is enjoying the excellent noise cancellation and very good sound quality of these headphones. Thank you for trusting Sony! -Jess
- Pros mentioned:Battery life, Weight
Worth the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love wearing these whenever I get the chance. Go too travel headphones for roadtrips and working out. Great battery life, light weight, and always feel secure on my head. If worried about sweating with these just grab soft silicone ear covers on amazon and it’s like they’re not even on there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brook, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Lightweight and a joy to listen to for hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being an Apple enthusiast and having their entire ecosystem of products, I have been quite happy with their in-ear headphones so I was only convinced that the Max's would be fantastic. But when I listened to them, they felt artificially boosted and somewhat tinny sounding. This is where the Sony's shined and ultimately won me over. The sound is natural, even, clean and crisp. And if you're looking for a little extra, the iOS Headphones Connect app works brilliantly for fine-tuning the sound. I listened to these headphones for 2 weeks and hardly used 40% of battery. They're lightweight, great to talk on the phone with and a joy to use. You won't regret this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
just awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for work to eliminate noise. anc is really good. notice to less tech savvy people that the headphones has a default feature that it cuts off the music when someone is talking to you so you can hear them. it is a feature though i believe that it should not be on by default, i cannot penalize them for that. also i guess another downside is to turn off that feature, the app is required to be downloaded. for the pros, lighter than a bose qc35. not sure about the new ones. long battery life. comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kenny,
Thank you for the 5-star rating! We're glad you are enjoying the noise canceling features, comfortable fit, and long battery life of the WH1000XM5. We appreciate and value your opinion with regard to the Speak to chat feature. Rest assured that we will have this noted as we always aim to provide the best experience possible for our customers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Exceptional, but not quite a one stop shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All day battery, and best-in-class-noise cancellation! While these are certainly priced at a premium, the sound quality rivals headsets priced significantly more. The app helps to optimize its feature set. Though the fit and finish is quite good and lends to a comfortable, light-weight design, it doesn't look and feel as premium as a headset of this caliber should. While music sounds very good, the headset is really not suited for gaming, those looking for a one and done approach will not find it here in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nav009, Amazing! We're glad that you like the battery life, noise canceling, app, sound, and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
So happy with purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, good audio quality and does a great job at noise-cancelling. I've had these for over a year and I am very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’ve been loving your WH-1000XM5 headphones for over a year now. It’s awesome to know they’ve become such a reliable part of your daily routine.
We appreciate you choosing Sony!
Best regards,
Estefany