Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Cons mentioned:Connectivity
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best over-the-ear headphones to exist
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it. Only complaint is that it isnt completely sweat proof. However, i hit the gym 3-5x a week with low-medium sweat, and i havent had any issues. Every now and then, i pat dry the ear muffs in the bathroom but thats worth the little effort needed to sustain these bad boys. Mic quality is phenomenal. Battery life is great. Features including ANC are unique and very useful for day-to-day users. 10/10 purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderNabua, We're glad that you are enjoying your new headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Broke after 7Mo and Sony says it’s normal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome for 7months yep! You read that right. I’m a Developer in my mid 40’s with Autism so I wore them all the time. I was meticulous with how I cared for them as I do with all my things but especially my precious headphones. They broke at the joint where the cup meets the headband for no reason. By that I mean I wasn’t stretching them, laying in them, I didn’t drop them, smash them I just picked them up off the desk and the cup dangled. They still work. But here’s the best part. My “warranty” would be considered manufacturer because it’s been less than a year and Sony says they don’t cover “cosmetic defects as a result of normal wear” is that so!? So that’s normal?? Then they told me it’s because I did something which I did not. I have $20 Amazon headphones for 3-4 years give me a break. Then the Sony rep said “they are not designed to last very long we can give you a one time $50 discount on a new pair” What a joke!! You can buy them if you can afford what others have called poor craftsmanship because this plastic is cheap crap! And because of how Sony treated me I have wanted to let everyone everywhere know what you are getting into with this product and company. I was loyal for years now never again will they get a penny of my money. 7 months you guys! 7 months!! But that sound awesome for the time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheOnlyRealEva,
We are sorry to hear about what happened. This is definitely not the customer experience we want you to have. We can review your case so we can better understand your situation. You can email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Overall great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, sound quality is good, great battery life, great playback controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansM, Amazing! We're delighted to hear that you like the comfort, sound quality, battery life, and controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, very comfortable in ear ,battery lasts long time ,worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi newbuyer,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality, battery performance, and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Not for small heads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for 2 months now and I can say that nothing beats the sound quality, they are soft on the ears, but they're just too big for my head. It slides off when I bow my head down. And when wearing it for a long time, it kinda hurts the top of my head where it touches the headband, even though it's padded. Other than those, I don't have any complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Cher.
While we are glad to hear your satisfaction with the amazing sound quality and superb performance of your WH-1000XM5, we are really sorry if it didn't fit you well. The WH-1000XM5 are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
Buy These ASAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t think there was going to be much of an improvement from the xm4’s to the xm5’s but I am pleasantly surprised by these. They sit on my head snug and the ear cups are some of the most comfortable I have used yet. Overall sound quality and noise canceling is next level. I’ll be interested to see just how sony is going to try to improve to the 6’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDOS, Amazing! We're glad that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 starthe best quality, best sound, and the battery is undoubtedly very durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LizbethH,
Thank you for choosing Sony!
We're delighted to hear that the WH-1000XM5 has surpassed your expectations with its outstanding sound quality and remarkable battery life. It's incredibly rewarding to know that you view these headphones as a top choice for both performance and reliability.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
MY NEW HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a long battery life. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We're thrilled to hear that you like the sound and battery life. Your feedback is greatly appreciated and thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Very Much Worth The $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Really comfortable and the features through the Sony app are so comprehensive. Easily the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the glowing review, binauralbingus23!
We are thrilled that you’re finding the WH-1000XM5 so comfortable for your listening sessions. We’re also glad you’re diving into the app—we put a lot of effort into making those features comprehensive so you can truly "tune" the headphones to your specific lifestyle.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great upgrade from the XM4. Sony finally toned down the muddy bass and allowed a good sound signature to come out. Still needed to EQ to make them a bit brighter but fantastic headphones. I use them for 6+ hours at a time with no discomfort. Battery life is crazy good and they charge VERY fast. Connection to two devices works great (iPad and iPhone here). The noise cancellation is the strongest I’ve used on any headphones and it doesn’t create any pressure on my head. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
love these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones while testing them out on location. I have been contemplating buying these for a while and was waiting for a sale to purchase it. I got tired of using my airpods and they would pop out of my ears quite often. I like the feel of the over the ear headphones. I also enjoy the ambient change in different environments. Good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayC, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancel is an excellent feature, I use them the whole day and never bother me up. It can cancel people talking right behind you. The quality of sound is amazing and also includes the cable to connect them when you don't have battery. Normally I used them 2 days without charge them. it is important ajust them well in your head and ears to help the noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dario,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the noise canceling and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! .
-David
- Pros mentioned:Sound quality
Great pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One things I really love is the case it comes with. Great when carrying them on the go. Good sound and also connects well with my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarL,
We are pleased to hear that you are enjoying your WH-1000XM5 headphones! It is great to know that you find the carrying case convenient for travel and that you are satisfied with the sound quality and phone connectivity. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality, Weight
Great for Travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They feel fragile, but do sound great. For long flights, the lightness of these headphones is great. While not as impressive as Sony's flagship earbuds, these headphones are still a good product. Highly recommend for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaydenM,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones w-5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crisp and clear. Noise cancellation is not 100%. Bluetooth lags.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA!
Thanks so much for sharing your review on the WH-1000XM5! It is fantastic to know that you’re finding the sound crisp and clear.
We also appreciate your honest feedback regarding the noise cancellation and the Bluetooth timing.
If you need any help with your headphones, we invite you to contact our support team so we can look into this for you. https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best ANC and quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is amazing, I switched from AirPods to this and it has been a great improvement. I recommend these for anyone who is looking for a comfortable and good audio quality headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, Thank you for the positive review! We're glad you like the amazing noise cancellation, comfortable fit, and great audio quality of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, and I recommend them for any use case, I used them at the gym and have had 0 issues, they manage to stay on. The audio quality is also really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoeS,
Thanks for sharing your 5-star experience! We're thrilled to hear that you're loving the Sony XM5 headphones. It's awesome that they perform well at the gym while delivering excellent audio quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, very comfortable, great battery life, overall great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe Awesome! We're thrilled to hear that you like the sound, comfort, battery life, and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sond quality, super light and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfredo, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent