Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10938526
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Weight
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how light it feels (great for long workouts). I don't enjoy having to go through the app to select noise cancellation (it doesn't show up on my audio setting within the dashboard).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaviKumar,
Thanks for the fantastic feedback on the WH-1000XM5!
It’s great to hear how much you appreciate the new lightweight design—that's a huge win for long sessions, especially for workouts where comfort and reduced bulk are key!
And you've absolutely nailed a key point about the controls. It's frustrating when a core feature like Noise Cancellation requires you to dig into an app instead of being instantly available on your phone's audio dashboard. Just to make sure you know, you can bypass the app for the basic NC/Ambient switch! There's a dedicated NC/AMB button on the top of the left earcup—Pressing that button will quickly cycle between: Noise Cancelling ON, Ambient Sound Mode (where you hear surroundings) and Noise Cancelling OFF (if you've enabled that setting in the app).
Hopefully, using that physical button makes those mid-workout adjustments much faster for you!
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones on sale. Excellent sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlanB!
We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible noise cancelling headphones. Connect easily and are very comfortable. I had the Apple Air pods Max before these and these are BY FAR more comfortable and have better sound and mic quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitK, Great! We're delighted to hear that you're enjoying the sound, mic quality, comfort, noise canceling, and connects easily. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really great and help block out the noise around
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RaeT!
We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Premium choice, exceptional pickup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a stellar choice for anyone seeking high-quality sound, comfort, and convenience. Just exceptional, delivering crisp highs, rich mids, and powerful bass. Plush ear cushions and sleek design. Grabbing another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youkno, this is great to hear. We're also glad that you are enjoying the sound quality and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product with great sound clarity and flexible to adjust
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VamshidharG! Thanks so much for sharing your feedback with us.
It is fantastic to know that you’re having such a great experience with your WH-1000XM5 headphones. We really appreciate you highlighting the sound clarity and how easy they are to adjust for a perfect fit!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
Cewl!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope, i just don't like it muting my audio when i speak, but love the noise cancelation, so i ignore that default setting's irritability. I think ability to use an aux adapter the device should be on every headphone device,
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SylviaH!
We are so glad to hear that the WH-1000XM5 is "dope" and that the noise cancellation is hitting the mark for you!
That muting issue is actually a feature called Speak-to-Chat, and you can easily turn it off so it doesn't irritate you. To disable it without even opening the app, just hold two fingers to the right ear cup touch sensor until you hear the voice guidance say, "Speak-to-chat deactivated." Now you can sing or talk along without the audio pausing!
Also, we agree on the importance of wired options—that’s why we include a 3.5mm headphone jack and a cable in the box, so you can keep listening even if the battery runs out or you're using a device without Bluetooth.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Highly Recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been my absolute go to! I struggled for awhile finding headphones that comfortably fit over all my piercings, without making my ears sore or giving me a migraine- these were it for me! The design is very sleek and minimalistic, which was also very important for me. It comes in a travel case that is super handy to keep my headphones and charger all together in my purse or backpack for school. One of my favorite features is the active listening feature! Very similar to apple headphones, but rather than turning the feature on and off from my phone- I can hold down with three fingers and activate the listening. When I’m done, I just take my hand off and it goes back to the previous mode. This is my FAVORITE feature. There isn’t much audio leakage at all. Overall, this IS the product to by over the Apple Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alora, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM5. We're glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, listening to ambient sound quickly (quick attention mode) as well as included carrying case, sleek and beautiful new design. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
The Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best noise-cancelling headphones on the market at the moment. I purchased 3 sets - one for me and two for my kids. The quality of the sound and the level of noise canceling are great. The battery life is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, This is indeed one of the best noise canceling headphones and we're glad that you are happy with your purchase. We're also glad that you like the sound quality and battery life. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Impressive noise-canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of noise cancelling headphones. I purchased these to wear on a flight and the turbulence on the plain was so minimal that all I could hear was my music playing in the background. I was impressed. The battery life is just as impressive. It also came with a case that I found useful for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blue, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best Mic and Noice cancellation for Zoom meetinga
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried WmX4 and Airpods Max pro before. Both were causing robotic sound while speaking in zoom meetings specially if I use bluetooth mouse and keyboard. WMX5 fixed that problem for me.Sonny’s noice cancellation works better than max, max was more comfortable than wmx4 but wmx5 is the best even after long hours usage. the only concern is that is not waterproof but let’s see.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RFengineer, Great! We're glad that you like the noise canceling function, call and sound quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Expensive, but very comfortable and well-made. This type of electronic equipment shouldn't need very many updates which is one of Sony's weaknesses. From my own experience, Sony tends to sell you great (expensive) products but instead of trying to keep them current with updates, they want to sell you a new version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Survey1, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones I’ve ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is on another level. I’m in a park, watching the leaves on the trees rustling in the wind… but i hear only the audio coming from my headphones. There is no need for very high audio volume, when you have the top of the line noise cancelling headphones. I use them everyday. Battery charges so fast and lasts all day and even the next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephan, we're glad you are enjoying the noise canceling feature and the battery of our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with very clear base, would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, thanks for sharing your experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality. With industry-leading noise cancellation technology, every beat in your songs comes to life! Thanks for choosing Sony. Regards, -Dominick
- Pros mentioned:Bass, Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin