Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11126757
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality excellent I found them uncomfortable so returned them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KenF,
Thank you for considering Sony products.
We’re honored to hear that you valued the excellent sound quality of the WH1000XM5 headphones. We also recognize that comfort plays a crucial role, and we truly appreciate your candid feedback. While this experience does not reflect the high standards we aim to uphold, your comments are invaluable. Please be assured that we will share your insights with our dedicated Sony team as we continue our commitment to enhancing product quality.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
WORTH THE PRICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I MOSTLY USE THE HEADPHONES WHEN I AM WORKING OUT. THEY FEEL COMFORTABLE TO MY HEAD AND THE SOUND QUALITY IS GREAT!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerN, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality (especially if you download the sound connect app and customize the equalizer) but my only grievance would be in the design. Having had multiple pairs of these I would recommend the six’s because they seem to have a better build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the sound quality of your WH-1000XM5 headphones, especially with the ability to customize the EQ in the Headphones Connect app. That's definitely the way to unlock their full potential! We also appreciate your candid thoughts on the design and your recommendations for future models. We're always striving to improve, and your insights are truly valuable.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony headphones fill the bill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is excellent. Very comfortable to wear. App lets you customize the equalizer settings so
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, we're glad you are enjoying the WH1000XM5! Enjoy your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
amazing quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best noise cancelling headphones out there. The ONE drawback... the XM4 could collapse into a smaller form factor for storage. These do not collapse the same way, but they sort of flatten... a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Thanks for sharing your thoughts on the new Sony WH1000XM5 Wireless Headphones. We're happy to hear that you are impressed with its noise cancelling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your comment regarding the design. Unlike its previous version, this model does not fold/collapse. However, we take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good headset, audio excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset sits nicely, snug around the ear, has noise canceling toggle, weird issue with one side has a static sound, but goes away
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jon1313, Great! We're very happy to hear that you are enjoying your new headphones. Your 5-star rating is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound and comfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my sister as a gift and bought one for myself at a later time after hearing about her review on the product. the sound is great and feels comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Jace! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he wears them all the time. Seems to really like them and all the neat features they come with / offer. Also seem to be built well and perform well. They are a bit pricey, but i got these on sale just before christmas and feel like they’re worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria
- Pros mentioned:Sound quality
Love the quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headset I have had. Cant wait to get the next gen thou
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordHoxx,
That is fantastic to hear! We are absolutely thrilled that you consider the WH-1000XM5 to be the best noise-canceling headset you have ever owned!
That level of sound isolation is exactly what our engineering team strives for. Your enthusiasm for the current model, and for the future of our line, is the best compliment we can receive.
Thank you so much for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
THESE ARE AMAZING!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had the apple airpods max and yes they did sound good and everything but they felt really heavy and the battery didn’t last that long. these literally last days without me charging them and i use them like 2 hours each day. THESE ARE AMAZING!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi daniel, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sick headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Most comfortable to date . Had the XM4 which were already good but then upgraded to XM5 and stepped the quality of everything up a notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioP,
That's a very nice upgrade! We're glad to hear that you like the comfort design and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your support and thank you again for choosing Sony!
-David
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great including the sound bass and the usability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohith,
We are thrilled that you are enjoying everything about your WH-1000XM5 headphones, from the sound and bass to the overall usability.
We engineered these headphones to deliver a truly premium experience, and your positive feedback confirms we hit the mark.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very easy to use. The sound is incredible and feels very comfortable on the head. The app could be improved however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, We're glad that you are enjoying the comfort, sound quality, use of app, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, I like the way it cancels noise, high quality of sound, and great ear fit. I enjoyed wearing them during intercontinental fligts and they proved to be very helpful. My only concern is after using them for 2 hours at 34-36F they lost connectivity with my phone couple of times and they shut down without reason. After powering them again, I checked their battery status and it was saying they are full. That is the only thing I found a bit strange, but it may make sense after 2 hours operating at low temps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SorinB,
Thank you for the 5-star rating! We're glad to her that you like the noise canceling, sound quality and fit of the headphones. We're sorry to hear what happened with your headphones. To isolate the issue, factory reset the headphones and try again.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Better than AirPods Pro Max.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing, and they are light weight. I use them for work, and occasionally at the gym. The only reason I did not rate them a 5/5 is because they are not waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyB This is amazing! We're pleased to hear that you like the noise canceling function and light-weight design. Thank you for your feedback and for choosing Sony. Erin
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gif for my dad and he loves it you can use with the your phone or with your tv of laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fernanda,
Thank you for choosing Sony!
We couldn't be happier to hear that your dad loves the WH1000XM5 headphones and enjoys using them with his phone, TV, and laptop. It’s wonderful to know our product is making a positive impact across his devices.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I got from best buy, sony has the best quality audio headphones next to Samsung as well. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Procode,
Thanks for this great review! We're thrilled to hear you're loving your WH-1000XM5 headphones and their outstanding audio quality—it's truly rewarding to hear you think they're one of the best headphones on market!
Thank you for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality, Weight
Worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, the sound is great, they feel very light but well built and the noise cancellation is next level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waterpaint, This is great! We're happy to hear that you like sound, light-weight design, built, and noise canceling function. Thank you for your feedback and for choosing Sony. Erin