Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11126757
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones use it purely for the gym. Got some sweat covers as I’m not sure if they are water resistant have had them for over a year and still best headphones I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelZ,
Thank you for sharing your experience! It's wonderful to hear that your WH1000XM5 headphones are still performing well after a year, enhancing your gym sessions. We appreciate your choice of Sony, and we look forward to providing you with many more years of exceptional listening experiences! -Maria
- Pros mentioned:Sound quality
Amazing sound but loose fit ):
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best nose cancellation and sound quality ever!! but it does need to lose 2 stars just for how inconvenient they are to travel with because they don’t fold up, and they fit pretty lose, they slip whenever I’m exercising which is what I mainly got them for. One time my friend tried them on and starting nodding her head to the music, and they flew off and chipped
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi booty, We're glad that you like the sound quality and noise canceling function. We're also sorry if the headphones slip. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM5 has a slider that can be used to adjust the length of the headband.
Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Love, love, love these Sony headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought them for my fiance as a birthday gift and now wish I’d bought them tor myself! Excellent sound and noise cancellation! They also feel really good and are really stylish; even the carrying case is cool. These are our 1st pair of Sony headphones and so far so great! I hope they stand the test of time. As of now, I’d definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony head set
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit sound is on point Bluetooth connection easy and quick
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertG, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear you're satisfied with the incredible sound quality and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. Good to know you point out the easy Bluetooth pairing that is also noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It was a gift for my girlfriend and she loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ArminA!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your girlfriend is loving her new WH-1000XM5—they definitely make for an "excellent" surprise. We hope she enjoys that industry-leading noise cancelling and all-day comfort for a long time to come.
Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great set of headphones if they cost <=150.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is challenging. They sound really good, but I got them because of their ability to connect to multiple devices. First issue was they have problems with windows 10. So I had to jump through hoops to get them to work. I have been using them at work for about a week now. To be honest I plan on returning them. After a few hours of wearing them my ears are very sore. Their features are very cool for the noise cancelation. The way you can have the sound stop when you talk. Really cool while wearing them in an office setting....unless you have a cold or cough. Yeah they shut down for 10 secs with every cough. My main reason for returning them is I don't feel they are worth the $300.00 I spent on them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BryanR,
Thank you for sharing your experience! It’s great to hear you enjoyed the sound quality, noise-canceling, and features like speak-to-chat. However, we’re sorry to hear about the challenges with compatibility and discomfort during extended wear. We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
- Pros mentioned:Comfort
You wont regret it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much lighter and softer on the ears than over priced Apple Airpod Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beemaa, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones, you can buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my absolutely favorite headphones. The news canceling is amazing phone, giving me a headache. Sound quality is amazing. And my phone can be halfway across my house and still be connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
Thank you for the purchase! We're glad to hear that you like the noise canceling and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sound cancelation is to good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, the best sound cancelation, the weight is to light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasR,
Thanks for the fantastic five stars! We're thrilled to hear you're enjoying the industry-leading noise cancellation on your WH-1000XM5 headphones.
A key design goal for the XM5s was to create an ultra-lightweight and comfortable experience for all-day listening, and we're glad that feature is standing out for you!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable to wear for long periods of time, and sounds great. easy to pair with multiple devices. the setup was intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're glad that you like the comfort, sound quality, ease of pairing and setting up your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
two thumbs up!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable, great sound quality. noise cancellation is a bonus as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Top Class ANC Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for 2 years and they're still amazing sounding and noise cancelling headphones. I switch between these and earbuds and I'm amazed every time by how great these headphones are in comparison
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
W headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it for my dad, lowkey should've just kept it and given him my xm4. an absolute W headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeterN516,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM5 headphones have made such a great impression. It’s wonderful to know they deliver an exceptional experience worthy of keeping for yourself. Your dad is sure to enjoy the outstanding sound quality and comfort these headphones offer. We truly appreciate you sharing your enthusiasm with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Soundproof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING quality and comfort. Gave as a birthday present and they loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaK, Excellent choice! We're glad that they love your present. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony used to be my go to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has fallen far from their original quality. I was able to compare these with the Bose and Apple equivalents. Sony came in 2nd after Apple! Why? The sound quality and noise cancellation is good, but not the best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG, thanks for choosing and purchasing our product. We appreciate your feedback regarding the sound quality and noise canceling feature of WH1000XM5. It's important to acknowledge the aspects of your feedback. The WH-1000XM5 indeed prioritizes sound quality with an option to adjust this via the “Sony | Headphones Connect” app. It offers two modes: "Priority on sound quality" and "Priority on stable connection". Although the WH-1000XM5 is designed to deliver high-quality sound and effective noise cancellation, individual preferences and experiences with audio quality can vary, leading to different comparisons with products from other brands. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones and the noise cancellation is great. My school library gets very loud at times but when these headphones help me focus on my homework by cancelling out that noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenD, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Happy buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great audio, very easy setup (iPhone) and comfortable even after hours of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Amazing! We're very happy to hear you like the great sound quality, ease of setup, comfortable fit, and overall quality of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is excellent. Holds a great charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are reallh great excellent sound quality for normal ears, very lightweight and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanspiderman, Awesome! we are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
The effect of sony headphones is really powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My head is a little big, so it would be better if it could be stretched a little more, but it is very comfortable to wear, and the sound noise reduction function is really perfect. I have been watching this headset for a long time, and the discount on best buy made me get it. Thanks to this store
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin