Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11126757
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Good but with some faults..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones as my first pair of over the ear headphones ever. After seeing multiple reviews online it seemed like they were only rivaled by the Airpod Maxes. When I got the headphones I immediately didn't love the sound quality. You have the option to change the EQ in an app that you use to customize the headphones as well as their transparency mode. In my opinion the bass is very lacking. You either can barely get any of it or you turn it up and it drowns out the higher end. The touch controls are very handy and easy to figure out. One more issue I had was with the noise cancelling. I'm not expecting noise cancellation to create complete silence but I could nearly hear everything when I used it. I was surprised with how lacking it was. Eventually I ended up taking these back and buying a pair of APMs. Not only is the sound better but the noise cancelling is impressively better. Both have a great transparency mode but with the Sony's you feel like you're talking through headphones because everything sounds muffled or as if it's coming through a megaphone if that makes sense. With the Maxes it's like you're not even wearing headphones. I'd say if you're an Apple user to just save up and invest in the APM's. If you want a nice pair of headphones that are close in quality then these are the next best step. Be aware you may need to tweak the EQ first if you're not getting the sound you desire and definitely don't expect the best noise cancelling. Even Bose are better when it comes to ANC. Overall, decent pair of headphones but just not suited to my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi moonchild734, We appreciate your detailed feedback. While we're glad that you find this a decent headphones, we regret that the headphones did not fully met your expectation and doesn't suit your needs. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider Sony in your future purchase. Regards, Erin
- Pros mentioned:Comfort, Sound quality
Over ear head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound sound and comfortable. The noise cancellation is pretty good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Windwomen1, we're glad you like the sound quality, comfort and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and extremely comfortable to wear. Cancels out all the annoying people around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryP, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, but maybe mine is defective?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from the XM3 model (which I loved, no issues at all) and even though these are great headphones with great sound quality, I’d barely consider them an upgrade. The sound quality is barely better than my old ones (the bar was pretty high to begin with though) & there are some new features that I don’t use much but they’re still cool. However, the thinner headband means it hurts my head after a while, whereas I could wear the XM3’s for hours on end without any discomfort. On top of that, there’s a very startling thumping noise that occurs ever so often that’s louder than the music. It sounds as if someone is hitting the ear cuff from the outside. Also, ever so often, they will shut off for no reason at all. Not because it ran out of battery, not because I pressed the power button, not for any known reason. It just turns off. It turns right back on when I press the power button, but it sure is annoying. Maybe I got a defective product, but it was new from an unopened box. I’m pretty disappointed by those irritants but since it still has Sony’s trademark quality and functions well the majority of the time, I’ll deal with it until I can afford to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbie, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. It is recommended to extend the slider to its full length before putting on the headset for more comfort. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=slider
For low sound quality, or noise or unusual sound can be heard, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise
If the headset is tuning itself off, please follow this link:
https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound and noise cancellation Great comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelR, Amazing! We're glad that you like the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, amazing sounds and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caarlo19, Excellent choice! We're pleased to hear that you like the audio quality and comfort. Thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Awesome for planes rides or any rides in general. The noise cancellation is so good. Just like the airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaA, Thanks for the fantastic 5-star review! We are so happy to hear that you are enjoying the Sony - WH1000XM5 headphones! The Industry-leading noise cancellation is optimized for every environment that you encounter, seamlessly adapting to block out distractions so you can enjoy the magnificent sound. Thank you for choosing Sony. Regards, -Dominick
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have sensitive skin the material around the ears I had a reaction too. Now my husband uses them and loves them. Visually they look great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuiselleM,
Thank you for sharing your experience with the WH-1000XM5. While we are glad to hear that your husband is enjoying the headphones and that you appreciate the design, we are truly sorry to learn about the skin reaction you experienced.
We take feedback regarding the materials used in our products very seriously. Please be assured that we will share your comments with our Product Development Team for their review and consideration in future designs.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it all the time battery life is great and sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novo, Excellent choice! We're pleased to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing feel, lightweight, noise cancelling feature is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamGh, we're glad you like the fit, weight and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and comfort are amazing but I wear them for working and sometimes raise my arms and it always hits the touch features and will pause and change the noise cancelling interrupting my music. It’s annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigB,
Thank you for the review. We're glad to hear that you like the sound quality and comfortable design of the headphones. For touch feature, you can disable this using the Sony Sound Connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Sounds amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound beautiful. Very good bass and hear things very crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bann, excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best of its kind
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch quality.. ANC is amazing on these! Comfort is crazy good too. Best headphones I’ve ever tried hands down!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItzJoa
Perfect! We're happy to hear you like your new XM5 headphones particularly the amazing noise canceling features and comfortable fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise cancellation, they fit snug and dont fall off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoD Awesome! We're glad that you like the noise canceling and fit. Thank you so much for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you need, noise cancellation, great battery, incredible charge time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aworld, we're glad you like the noise canceling and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best purchase ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets were a long time coming. After getting them on sale, these turned out to be my favorite headphones ever. - ANC - plane, car rides, people, door bell. I will miss everything. It works. - pause and anc turned off when you speak to some one - that works - zoom calls and phone calls - clear - music - amazing I love these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, That's awesome! We are so glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Prefect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality best comfort and consistency
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Amazing! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality but connectivity problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really good quality however i found problems with the connectivity not sure if it was just my headphones or its a general problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YoussefR,
Thank you for choosing Sony!
We're pleased to hear that you appreciate the quality of the WH1000XM5. However, we’re sorry to learn about the connectivity issues you've encountered. This isn’t a typical issue, and we want to help you resolve it as quickly as possible. We recommend reaching out to our support team, as they can collect further details about the connectivity problems and work with you to resolve them as quickly as possible.
For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We also encourage you to check out the article linked below: "What Can I Do to Solve a Problem?"
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html.
Best regards,
-Fred
- Pros mentioned:Sound quality
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best ANC you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones because I love music and I hate outside noise while listening to music so these are perfect. Paired with the Sony headphones app that allows you to build an EQ of your own you can’t go wrong. Top notch noise cancellation, a pretty good ambient mode, speak to chat, and few other bells and whistles make these worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
That's nice! We're are delighted to hear that you are very much satisfied with your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're glad that you are enjoying the noise canceling feature as well as the ambient mode, speak to chat and also the Sony | Headphones Connect app wherein you can customize the settings of the headphone to your preferred setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco