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Customer reviews

Rating 4.6 out of 5 stars with 6240 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 6,240 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t Hesitate

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were definitely worth the investment. I bought them for my husband and he loves them. Sound quality is awesome as well as the noise cancellation. I would definitely recommend. Great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerbilT, This is great! We're glad that you love the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Its worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are having second thoughts about buying these headphones then you need to read this review. Go ahead and buy it! I cross shopped it against its Bose and Apple counterparts, It's definitely the winner due to its form, sound quality and weight. It just happens to be the most beautiful of all the 3 too but aesthetics can be a bit subjective.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DondeEsta, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ANC and comfortable wearing. It is super light on head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earbudsking, Great choice! We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received these today. I previously had the SONY xm3's. These headphones sound so much better to me. I have only been listening to them for a little more than an hour, but so far i am happy with the purchase. My only negative is that the case they come in is pretty large. I have not used it for more than an hour, so i cant yet rate the battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eaflorida, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are glad that you are happy with your WH-1000XM5. You can enjoy your music for up to 30 hours with your new WH-1000XM5 headphones and they support quick charging (3 min charge for 3 hours of playback). They also support multipoint connection that allows you to quickly switch between devices. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Especially for the gym, I used covers to protect from the sweat getting in! I would recommend this and very good noise canceling!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Drown out the sound bask in the music/media

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on this is epic..once you turn the volume up you can barely if at all hear anything going on around you unless you are in a drastically loud environment but even then it is very muffled

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TriggaT, Awesome! We're happy to hear that you are enjoying the sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Good style. Sits well light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ou812, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Crazyyyy good

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling on these is INSANE, put them on in a noisy room and play some music, and all you can hear is your music. Scared to walk in piblic with how good these are in fear of getting robbed without hearing them lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi An0therAlien, Thanks for sharing your experience. We are thrilled to know that you like the noise canceling feature of your new Sony WH1000XM5 headphones. When you are in public places, you can turn on the Ambient Sound Mode feature so you can hear the ambient sound of your surroundings while enjoying music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5/5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far i’ve had them a week & they’re so good! the sound & noise cancellation are honestly the best that i’ve had but i can only compare to beats & a $60 headphone from amazon. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizbethH, We're glad that you like the sound and noise cancelation. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are spectacular , comfortable and very good on the acoustics

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item recommended sound good is the best good conection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC, thank you for sharing such a positive review! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Go get em!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good! Much much MUCH better than the Bose QuietComfort, which are priced similarly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AidanP,

      It is great to hear that your experience with the WH-1000XM5 has been so positive! We are delighted that you find them to be a superior choice and that you are enjoying the performance our headphones offer.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Dope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones very comfy! Minimum 20 characters review

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jared,

      Thank you for choosing Sony!

      We are delighted to hear that you find the WH-1000XM5 headphones amazing and very comfortable. These headphones are designed with your comfort in mind, with soft-fitting leather ear pads that provide a nice, snug fit around your ears. In addition, the WH-1000XM5's advanced noise-cancelling technology and long battery life make them perfect for extended listening sessions. We hope you continue to enjoy the exceptional sound quality and comfort of your new headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Sound and quick connect to iPhone & iPad Have enjoyed tremendously!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adesso,
      We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were exactly what i was looking for the quality is perfect and the sound blocker works so well i am definitely going to get another pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IselaV, Awesome! Glad to hear your purchase went well and these headphones suits your needs and expectations. It's wonderful to know that you are enjoying the super sound quality and excellent noise cancellation of your WH-1000XM5. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go through a lot of buds and over the ear and open ear style stuff. At the end of the day the pair of the Sony's are stunning brilliant and amazing. Period end of story. Mic drop!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cl3anb0y, Thank you for giving the Sony WH1000XM5 a perfect rating! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, great sound but the design isn't the most comfortable especially for active people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the headset on sale and these sound great. Swipe controls on the right are helpful and take some getting used to. Be careful adjusting your headsets, as you may inadvertently activate a swipe on the right side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechGeek, Great! We're happy to hear that you are enjoying the sound quality of your headphones. Thank you for choosing Sony. Erin Sony_US