Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11126757
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, they are much better than the Apple Airpod Max and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunterC, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
I like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds for how understand how to use all options But it’s pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mzaki, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best head phones i own
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancel. Perfect for air travels. Completely blocks out aircraft noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, Thank you for the amazing review! We're thrilled to hear you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Awesome
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live the product. Find super usefull to tap one side if the ear so you can listen outside. Without taking off the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, LUIS! We’re glad to hear you’re enjoying the headphones and finding the tap-to-listen feature so useful. Being able to quickly listen to the world around you without taking off your headphones is designed to make everyday moments more convenient. If you have any other feedback or questions as you keep using your headphones, we’d love to hear from you!
Thanks again for choosing Sony and for being a valued customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Comfort wasn't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the sound quality of the headphones very much, loved the touch controls, only issue was comfort around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, awesome! We're glad you like the sound quality and touch controls of our product. We understand your feedback regarding the comfort of your Sony unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing%20headphones
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Best headphones ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I have ever used. Very long battery life. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, WP7337! We're glad that you are impressed with the sound quality and battery life of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for noise cancellation especially if you’re traveling on an .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanD, Amazing! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i've used the audio is really good specially since u can edit it with the headphone app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarito, We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality after some adjustments in the application. I use it mostly for watching movies on a Sony TV. My only complaint is that Dolby Atmos is not supported.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belougaman, Fantastic! We're very happy to hear you appreciate the excellent sound quality and EQ adjustment options of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Great for music not for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and battery life would prefer that has a better microphone for conference calls
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alfr! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting these for a while now but wasn't too sure how much id like it. These are best headphone I ever owned i loved re-listening to my favorite songs,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. NikolasM,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11/10 would recommend. These are the best headphones I’ve ever owned. The packaging is SLEEK. Super easy to charge. And SO comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these noise canceling head phones for my son. He was going on a trip and used them on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonB, We're delighted to hear that your son likes his new new headphones. We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allie, Awesome! We're glad that you are enjoying the ease of using the touch controls, sound quality, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality, overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Look no further
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for traveling. Noise canceling works awesome. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielN, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Underwhelming at any price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: app works well, look nice, light weight. Cons: audio quality is nowhere near what I was expecting. These sound only ok. No air to sound. Sounds flat, just not impressive at all. Audio quality over BT from Android playing very high quality source is muddy. Play same song over aux, night and day difference. That said, if you don't mind a cord, then there are way better headphones out there. What really broke the deal for me was the heat. You can't ware them more then a few minutes before you feel like you have your head in a plastic Safeway bag. I mean you just gotten take them off to let the heat out and get some air. Idk just really not my thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reallycoolname, While we are glad that you like the light weight design and the app works well, we regret that you're not completely satisfied with the audio quality. Allow us to help and turn this into a better experience.
For audio quality, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
Please also refer to the link below if your ears hurt while wearing the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Really loved them. Totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaki, We're glad that you love these headphones. Thank you for choosing Sony. Erin
MUST BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into Best Buy to only buy a laptop and I walked out with a laptop…AND the sony headphones! The best headphones I’ve ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz7,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear that you have given them the opportunity and they have been exceeding your expectations!
Thanks for choosing Sony, have an amazing day!
-DiegoV