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Customer reviews

Rating 4.6 out of 5 stars with 6242 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 6,242 reviews
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! Love the fact that there’s noise cancelling and you can press on the side to hear people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RomanC,
      Wow! Nice to hear you love the noise canceling and Ambient sound mode of your new headphones. Sony's commitment to customer satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ive ever gotten hands down would buy them again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony - WH1000XM5 Wireless Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to say that overall the sound quality is excellent, just a little bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelE,

      That's greaty! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise melts away, but no waterproofing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside noise melts away, but I wish this was more waterproof. I'm afraid of even wearing this at the gym due to the fact that sweat can cause issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanem201, We're glad that the headphones melts away outside noises. While the WH1000XM5 units don’t have an IPX rating, you can still use this at the gym for your daily workouts. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, especially for office or travel use. Sound quality is very good. Blocks sound decently and has nice features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDik, Thanks for the perfect rating! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony did it again, Noise cancellation is superb!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised these Sony headphones sounded better then the rest and it really does a great job at noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anasco,
      Awesome! We're really happy that you are impressed with the incredible sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones very soft to you ear and comfortable I definitely recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarnetO,

      Awesome! We're thrilled that you like the fit and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonyphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these headphone sound quality is loud and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SLamLex,

      Thank you for the purchase! We're happy to hear that you love the clear sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really underestimated the noise cancelling on this, I sometimes cant even hear myself with it on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoolRanch, we're glad you are enjoying the noise canceling feature of our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp and clean sound ,top notch product. The associate was extremely helpful .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnG, Great service! We're also glad that you like the audio quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very high quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still learning it, but it is amazing quality with the latest technology. I love it. The only thing is at this high price point, you can't get them sweaty. That is the only thing I dislike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solji, We're glad that you are enjoying your new headphones. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music to my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, I love how you can go to the next song with just a swipe on the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheMachine11, Great! We're happy to hear that you like the sound quality and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5 headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonny headphone xm5 are so easy to set up The sound is awesome and the voice cancellation is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Denn,

      We appreciate the 5-star rating and we're glad to hear that you like the easy setup function, sound quality and voice noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying some headphones and these were great! The setting on the heaphones itself to toggle ANC and equalizer settings on the app are easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie,

      Thanks for the 5-star rating! We're beyond please to hear how much you're loving the XM5 headphones! The built-in options really improve the experience. Don't forget to download the Sony Sound Connect App to elevate your experience even further.

      Thanks for choosing Sony.

      -Eliab Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    worth every penny

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing i love them use them a lot and battie life great as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous! Thanks for commenting, Patrick! We're thrilled to know that you love your WH1000XM5 and you're satisfied with its amazing features & performance. Thank you very much for the perfect star review, and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for the gym!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the absolute best headphones for the gym!! I was better these and the apple headphones but i definitely don’t regret my decision!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KayP, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that sounds as great as it looks. Easy to switch from phone and computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JKSas, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones. Had to make a decision between apple, but definitely better in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoldE,

      You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase would buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loves the noise cancellation. Works great for at home meetings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlyssaV, Perfect! We're delighted to hear you love the top-notch noise cancellation and good to know it works great for your home meetings. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had XM4s and couldn't imagine that it could get any better, but I was wrong. The noise cancelling is immaculate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, Excellent! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US