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Customer reviews

Rating 4.6 out of 5 stars with 6243 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 6,243 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great! They have great sound and are perfect for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanT,

      Thank you for the purchase! We're glad to hear you like the sound of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality - well worth every penny! Better than my previous Bose!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathleenS, We are thrilled to know that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ive used to date

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what was expected. Awesome all around. Would highly reccomend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dynamiteadam, We are happy to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best headphones you have used. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Its better than the bose.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested what they had at bestbuy and this is the best it beats even the bose and beats . The bose is the only close runner up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyL, Perfect! You've made an excellent choice!
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great for flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my flights bearable, long lasting battery, love.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinJ,

      Perfect! We're thrilled that you are enjoying the battery life of the headphones and how they work well during your flights. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and the noise canceling is amazing. I use these when I'm working in a loud and noisy area. noisy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antonio,

      Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best anc headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does live up to the hype, but sometimes the auto features on the device is a bit off like it switches to anc and ambient by itself without me doing anything. Maybe its a settings problem but overall if you tune its eq, youll get the best headphones ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rctzy, Great! We're glad that you are enjoying your WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    From XM3, nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid upgrade from the XM3 and still maintained my favorite features for long haul travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GioA,

      You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that these headphones are perfect for your travels. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000 XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my nephew for Christmas he loves them. Had Beats before and likes these better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CDUBS,

      That's great! We're glad to hear that your nephew loves the Son headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise reduction works great. Don’t use it for phone calls but music sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Son Loves it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son been askng for a new headset for school and gaming. Bought this for Christmas and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, LilBeauty!

      We are truly delighted to hear that your son loves his new WH-1000XM5 headphones. It brings us great joy to know they were a hit for Christmas and are perfect for both his school and gaming needs. We designed these headphones with industry-leading noise cancellation, powered by our integrated processors and eight microphones, to ensure he gets exceptional sound and call quality for studying.

      It’s also a fantastic choice for gaming! The immersive audio and spatial sound technology are designed to make every game come alive, providing a truly engaging experience. We hope he enjoys every moment with them.

      Thanks again for choosing Sony for such an important gift.

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, clear, powerful headphones! Their noise-canceling technology is the best I have experienced!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, We are glad to hear that your new Sony WH1000XM5 wireless headphones are the best you have experienced. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I've ever put on my head and I love the custom equalizer they have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarsonT,

      That's very nice to hear! We're glad that you love the equalizer of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent buy! Fully recommended.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top-notch quality and sound! 10/10 recommended! I've been using them for nine months and have no complaints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi usmankayy, Awesome! We're glad that you are enjoying the sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, music is a completely different experience with them and battery life lasts amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennP, Great! We're delighted to hear that you like the sound quality and battery life. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Spectactular

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is absolutely amazing. The best headphones I’ve ever owned, and a clear inprovement on the XM4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MJReviews,

      You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you are enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it while you can :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every dollar. The sound is immaculate. From someone who switched from beats to this.. huge and impressive change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rivera, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great heaphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sensitive ears and while wearing these on a 5 hr flight i had minimal discomfort. I would recomend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justinb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! outstanding performance. Cant ask for a better set of noise canceling Headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkA, Amazing! We're thrilled to hear that you like the noise canceling and overall performance of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancelling. I use them to study and work. Very useful for focusing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Atabeyra,
      Nice! Thanks for the perfect 10 score for our WH1000XM5 and we're glad that you are pleased with the noise canceling capability of the headphone. With this feature, you can now focus on your activities. Thank you for choosing Sony! - Marco Sony_US