Customer Ratings & Reviews

Hi Mando,

Fantastic! We are truly delighted to know your satisfaction with the incredible sound quality, long-lasting battery life, and amazing performance of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you very much for your awesome feedback and for choosing Sony!

- Romeo

Hi KevenG, Fantastic! Glad to hear you're enjoying the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hi PhilipJ,

Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.

Thank you for choosing Sony!

Best regards,
Dominick

Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam

Hi genaro, thanks for commenting. We are happy to know that you're satisfied with the amazing sound quality and very comfortable fit design of your WH1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo

Hi MeghanH, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MatthewA, Perfect! We're so pleased to hear that you love the great sound quality, long battery life, and overall quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Curtis,

You made the right choice! We're glad that you like the comfort, sound quality, and touch functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

-Ralph

Hi Quenepon,

We are ecstatic to learn that the WH-1000XM5 has become such a valuable companion for your travels. We know how important a quiet environment is when you're on the move, and we’re glad the noise cancellation is hitting the mark for you.

Thank you for making Sony a part of your world-class journeys.

Best regards,
Dominick

Hello LordHoxx,

That is fantastic to hear! We are absolutely thrilled that you consider the WH-1000XM5 to be the best noise-canceling headset you have ever owned!

That level of sound isolation is exactly what our engineering team strives for. Your enthusiasm for the current model, and for the future of our line, is the best compliment we can receive.

Thank you so much for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello KenF,

Thank you for considering Sony products.

We’re honored to hear that you valued the excellent sound quality of the WH1000XM5 headphones. We also recognize that comfort plays a crucial role, and we truly appreciate your candid feedback. While this experience does not reflect the high standards we aim to uphold, your comments are invaluable. Please be assured that we will share your insights with our dedicated Sony team as we continue our commitment to enhancing product quality.

Best regards,
-Fred

Hi MooMooBuckaroo, Thank you for purchasing the new Sony WH1000XM5. While we are sorry to hear that your XM4s were stolen, we're glad that you are impressed with the newer model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Thank you for the review, MjW1! We're thrilled to hear that your purchase of the WH-1000XM5 has been great and that you are impressed with the quality. We aim for a top-tier experience, and it is wonderful to know that you feel appreciated by Best Buy's customer service as well.

The WH-1000XM5 is designed with exceptional features that enhance your listening experience, including advanced noise canceling technology and superior sound quality. If you have any specific questions or need assistance in utilizing any features, feel free to ask!

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Procode,

Thanks for this great review! We're thrilled to hear you're loving your WH-1000XM5 headphones and their outstanding audio quality—it's truly rewarding to hear you think they're one of the best headphones on market!

Thank you for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Rohith,

We are thrilled that you are enjoying everything about your WH-1000XM5 headphones, from the sound and bass to the overall usability.

We engineered these headphones to deliver a truly premium experience, and your positive feedback confirms we hit the mark.

Thanks for choosing Sony.

Best regards, Eliab

Hi LeonF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Johnny5, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for the fantastic review, Tordley!

We are so happy to hear that your wife is loving her WH-1000XM5 headphones! It is wonderful to know that the sound quality is standing out as unparalleled for her. We take great pride in our noise-canceling and audio technology, so hearing that she is enjoying the experience is great.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.

We appreciate you choosing Sony!
Best regards,
Estefany