Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good headphones, poor touch sensor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Annoying touch-sensor ear cup. I don't understand why Sony and most other headphone manufacturers feel the need to include touch capabilities in such a way that it reduces overall functionality. 1. If you're using this pair of headphones under hot weather and your ears get sweaty, the touch sensor gets erroneous input 2. When swiping with a finger, the margin of error for directional swipes is too low 3. If the touch capabilities are disabled with the phone app, the ear cup nonetheless still *beeps* when it senses your finger Noise-cancelling is best-in-class. Design aesthetic is awesome. Sound quality is great. Despite no longer folding in for a compact storage like previous models, the lack of another structural point of failure makes me indifferent to this issue. I'd give it five stars, if only Sony could also provide the option for actual button inputs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminL,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We're glad to hear that you like the design and sound quality of the headphones. Your inputs are much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
*Sony headphones genuine review*
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I use them daily. The battery last me days before I have to recharge. My sister had a pair of these and let me borrow them and instantly knew I needed them! Love them and the quality is unmatched from noise canceling, to automatic pauses if I take them off, to clean aesthetic look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MireyaR,
Thanks for sharing your experience! It’s awesome that your first pair of headphones turned out to be such a great choice. The battery life, noise canceling, and smart features really make the WH-1000XM5 stand out. Thank you for choosing Sony, and hope you continue to enjoy them every day!
-Maria
- Pros mentioned:Sound quality, Weight
Like these better than the bose quiet comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a wired bose quiet comfort for several years. Decided to get this sony after trying a coworkers. The noise canceling is excellent, and I love being able to disable the canceling by covering the right ear, as well as controlling the music app by swiping on the same ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CockerSpanielNC,
We are very delighted to hear that you are loving your Sony headphones. The Noise Cancelling feature really is a game changer, and the ease to access the shortcuts makes it amazingly comfortable to use. Do not forget to download the Sony Sound Connect to enhance the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, and the noise cancellation is also great. If you are considering them for workouts, they did not work well for me. Due to the soft fit, they tend to slip off constantly during gym training. However, it is hard to call this a downside, as these headphones are not positioned as workout or gym headphones. Overall, I am very satisfied with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your excellent review, Yehor!
We are thrilled to hear that you are very satisfied with your WH-1000XM5 headphones and that you find both the audio quality and the noise cancellation to be great.
We also appreciate your valuable feedback regarding gym use. You are correct; while they offer superior comfort for daily use and travel, we do recommend models with a specific IP rating for heavy workouts.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. Touch features work well and are not too sensitive. Sound is great and is easy to customize the equalizer using the Sony app. Battery lasts a long time and charges quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Buy it already!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing of headphones. Sound quality, ANC, microphones, build quality, comfort are all top notch. Would definitely recommend if you’re looking for something at this price point. This is the best you will find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, Awesome! We're glad that you like the sound quality, noise canceling, build, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones I've had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these after having the Bose QC for a while. Noise canceling really is the best, especially on planes. Sound quality is excellent, plenty of bass that can be adjusted as well. Mids and highs are crisp. Good build quality, comfortable, easy user interface, intuitive controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pierre,
Thank you for choosing Sony!
We are delighted to hear that you are enjoying the noise-canceling feature of your WH1000XM5 headphones! It's fantastic that you find the sound quality exceptional, with adjustable bass and clear mids and highs, especially during flights. We are also pleased that you appreciate the build quality, comfort, user-friendly interface, and intuitive controls. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and comfortable wear, everything it claims to be
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
We are elated to hear that your WH-1000XM5 is living up to its reputation! It is wonderful to know that you are enjoying the clear sound quality and the comfortable design. We strive to ensure our products deliver exactly what we promise, so hearing that they are "everything it claims to be" is the best feedback we could receive.
Thank you for making Sony a part of your daily listening experience.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Clarity and comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones? They have clear sounds, good bass and are easy to use. They fit comfortably and definitely canceled out background noise. Very impressed with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fidelhp, We're delighted to hear that you like the sound, ease of connection, fit, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these on a long flight, and everything was excellent from sound quality to comfort to noise cancellation. Never got tired on my head. Speaker also was exceptional for calls. Can't wait to use them for more activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDforthewin! Thank you so much for your wonderful review! It brings us great joy to hear that you had such a positive experience with the WH-1000XM5 on your long flight. We're thrilled that you found the sound quality, comfort and noise cancellation to be excellent.
The lightweight design ensures a comfortable fit, even during extended use and we’re glad to hear that the speaker performance for calls fulfill your needs as well.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
great headphones with some early adopter woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones sound great, and they are quite a bit more comfortable to me in comparison to the xm4s, which were sufficient, but don't feel as nice or sound as good in comparison. i can wear these for much longer periods of time than the xm4s and i enjoy the sound more. the new adjustable bands are a nice improvement too, and feel more premium than the xm4. this device has some issues though. noise cancelling auto adjusts, which can be quite annoying when you can hear the headset adjusting automatically over and over in a short span of time, which makes me personally wish the noise cancelling can be manually adjusted instead. furthermore, the touch surface on the right earcup will still make noises when you touch it, even if you turn off touch controls. these issues, while annoying, hopefully can be fixed in a future software update. these still sound great, and are just very comfortable, and will be perfect i believe if these issues are addressed in a software update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, We're glad that you like the sound great and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very happy with these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with these. The noise canceling is excellent, and the feature of being able to put your palm on the right earphone to turn it to temporary transparency mode (and the way it immediately return to noise canceling when you remove your palm) is something the competitors don’t have. Sound quality seems quite high to me, but I admittedly don’t really care. Comfort and noise canceling are more important to me — you try working from home with three kids around! Side note, these are very comfortable to wear for a long time and the built in mics for taking calls / zoom meetings are great. When I listen back to a zoom recording, sound quality of my audio is excellent. Loud, clear, natural sounding, with absolutely zero background noise. I’m sure the Bose 700 are great too, but the palm on the earphone feature on these sealed it for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
I bought 2 for me and my wife
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the game, I was comparing these to a bunch of other options, but Sony for the price, gives great quality, amazing battery life and makes it the best travel companion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikhilS,
Thank you for choosing Sony!
We're honored to hear your glowing review of the WH1000XM5 headphones. Knowing that you consider them the best in the game, especially after comparing them to other options, means a lot to us. We're so glad you're enjoying the great sound quality, amazing battery life, and that they've become your go-to travel companion. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Light weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and good quality noise cancellation is working well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, MahsaM!
We are delighted to hear that you are enjoying the light weight design and good quality of the WH-1000XM5 headphones! It is excellent news that the noise cancellation is working well for you, providing the quiet listening environment we aim to deliver.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Immersive Sound Experience with sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the pleasure of trying out the headphones, and I must say, they exceeded my expectations in every way. From comfort to sound quality, these headphones deliver an unparalleled experience. the noise-cancelling feature is top-notch, blocking out external distractions and allowing me to focus entirely on the music or content at hand. Overall, I highly recommend the headphones to anyone in search of premium sound quality and comfort. They've become an essential part of my daily routine, and I can't imagine life without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AniB, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, anc works very well, crisp audio, and a well integrated app to set the eq to your liking. I swap between these and AirPods Pro 2. But these definitely take the lead when I want something a little more beefy. And the battery life is also excellent, I’ve had them for 4 months and only had to charge them twice. Give em a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Thank you for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable. I just wish it folded up easily for travel like the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FinalFantasy,
That's great you find the WH-1000XM5 comfortable! We understand the preference for the fully foldable design of previous models, especially for frequent travelers.
The new, streamlined XM5 design was developed to achieve a sleeker look and enhance the overall noise cancellation performance by maximizing the space for internal components, like the new processor and microphones. While they no longer fold inward, they still collapse flat into a thin carrying case, which was redesigned to be more durable and feature a magnetic flap for accessories.
Thanks for choosing Sony.
Best regards, Eliab