Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great sound. What more could a user ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MusicLover!
We are so glad to hear the WH-1000XM5 is hitting all the right notes for you! It’s great that you found the setup easy and the sound great—that’s exactly what we aim for with our flagship noise-canceling headphones. Between the Integrated Processor V1 and the HD Noise Canceling Processor QN1, you're getting some of the best audio clarity and silence in the industry.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
sony headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are some of the best headphones I've ever had and could not recommend them enough to everybody else who wants a comfy over the ear with amazing noise, quality, and noise cancellation.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are Worth getting because it has so many functions with it they have noise, cancellation and Speak to talk and ambient sound. Also, this is good for the gym because it stays on your head and it’s just on any type of head size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones but can’t share apple audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. For Apple/Iphone users* You cannot share audio with others with these headphones. If you are looking to maybe watch a movie together somewhere and not disturb others this wont be your friend.* But great everything else!! Good sound when adjusted to your liking with the eq, good feel, holds a great charge and charges quick!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Justin! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sound is amazing, headphones a bit big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both my wife and I are having issues with these headphones not staying on quite as well as we'd hoped. We opted for these over the Bose because we both really liked the ability to mute/turn off noise cancellation by holding your hand over the right ear. We also both thought these felt more comfortable than Bose, and that the sound was pretty much equal. However, these headphones are a little big for both of us, and that's our main complaint. We also find that we accidentally mute the headphones quite a bit when exercising. Otherwise, that are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatCity, Amazing! We're glad that you and your wife is enjoying the noise canceling function of your new headphones. We're sorry if this is a little bit big, however, you can use the slider to adjust the length to get the best fit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Battery life, Sound quality
Perfect for Long Haul Flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is amazing. Wore these on an 8+ hour flight on one charge. Love that they come with an aux cord for in-flight entertainment and the noise cancelling was perfect. Also was able to wear a travel pillow and sleep with them on pretty easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstoe, That's awesome! We're glad that you are impressed with the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Excellent headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones. I used them when I was a dog bather to drown out the dryers and enjoy my music while I worked. They always did an excellent job. I never had any issue with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
My favorite ANC cans.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had every version of these since release. My favorite ANC headphones. Super comfortable and great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benny32,
Thanks for the review! We truly appreciate your loyalty and are glad to hear that the WH1000XM5 Noise-Canceling Headphones continue to be your favorite. Thank you for choosing Sony! Enjoy the comfort and immersive sound!
-Maria
- Pros mentioned:Comfort
Excellent upgrade from WH-1000XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the WH-1000XM3 and the XM5s are a wonderful upgrade. The ANC is better than the old model without that pressurized feeling. Sound stage is great on the default eq settings but a little tweaking really makes these shine, especially with LDAC enabled on Android. It's a shame that apple users miss out on that feature. These headphones are also very comfortable, I've been wearing them 4-5 hours at a time without any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi atan1, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Hard to control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. Too uncomfortable for a long time use. Ears get very warm. Hard to control features. Hard to connect through wi-fi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilmerV,
Thanks for the review! We appreciate the comments towards the design and the touch panel, and we can take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Best headphones on the market imo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Great sound and quality. Battery life is really good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, it's truly wonderful to hear you're so pleased with your Sony WH-1000XM5 headphones! We designed them to deliver an exceptional listening experience, and it sounds like they're truly hitting the mark for you. With up to 30 hours of playback with noise cancellation on, they're built to keep up with even the longest commutes or travel days! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort
Very Much Worth The $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Really comfortable and the features through the Sony app are so comprehensive. Easily the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the glowing review, binauralbingus23!
We are thrilled that you’re finding the WH-1000XM5 so comfortable for your listening sessions. We’re also glad you’re diving into the app—we put a lot of effort into making those features comprehensive so you can truly "tune" the headphones to your specific lifestyle.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from beat studios and the difference is extremely noticeable. Crisp and clear sound and extremely easy setup. Amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyP, Congratulations on your upgrade! We are thrilled to learn that the crisp and clear sound, easy setup, and long-lasting battery life of your Sony XM5 headphones have significantly enhanced your listening experience. Thank you for choosing Sony! Enjoy! -Maria
Good silence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound n bass is great, muffs are comfortable, battery is excellent and seems to last forever, also has a lot of smart touch features which you can customize or turn off on its personal app
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BROOKLYNN!
We are thrilled to hear that you’re loving the sound and bass of your WH-1000XM5! It’s great to know that the comfort and "forever" battery life are making a difference for you. We're also glad you’re finding the customization options in the app useful for tailoring those smart features to your liking.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best Sony WH Series Headphones Yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical when I saw the design of these headphones, and they were going to be overpriced and cheaply built. I was surprised at how comfy, and well-built these were when I put them on. The noise canceling is the best iteration yet and doesn't hurt my ears like previous models. If you want to splurge on over-ear headphones, then give these a try! I use these in the office daily and couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
Thank you so much for your positive feedback and recommendation! We're glad to hear we were able to meet your expectations with the WH1000XM5. Nice to know you are enjoying the amazing sound quality, comfortable fit, noise canceling features and overall performance of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
A worthy uograde
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the XM4’s, and they lasted a good 5 years. The XM5’s improve in every way that matters when it comes to sound and noise cancellation. The cups are deeper so they fit better. The connection is better than previous models, with seamless switches between devices working flawlessly. The accompanying app is great for nailing your specific sound settings. Oh and they work without having to be powered on via AUX.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Caden! We're delighted to hear that you loved your new WH-1000XM5 headphones and appreciate your detailed feedback. It's fantastic to know that the improvements in sound quality, noise cancellation, and deeper ear cups have enhanced your experience. We're also glad that the seamless device switching and the accompanying app met your expectations, allowing you to fine-tune your sound settings. Additionally, the functionality via AUX even when powered off is a valuable feature that many users appreciate. Your feedback helps us continue to improve our products and services. Thank you again for your support and for being a valued Sony customer!
Thank you for choosing Sony!
Best regards,
Gus
- Pros mentioned:Comfort, Sound quality
Best headphones I’ve purchased in life!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation is the best I have experienced. Super comfortable, works well with all my devices, sound quality is great for music and calls. The mic even filters your voice well during calls. I have been listening to music in the background on a call and the person I was talking to didnt hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArrSea, Amazing! We're glad that you like the noise canceling, comfort, sound, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin