Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Amazing quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, good quality built and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KritikaMishra,
Thank you for choosing Sony!
We're thrilled to hear you love the WH1000XM5's build quality and lightweight design! Your feedback inspires us to keep creating products that balance comfort and performance. Enjoy your headphones!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, amazing sound quality, noise cancelation, and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LightningSShhaaddooww, We are thrilled to know that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing battery, impressive range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 4/5 Comfort 4/5 Battery life 5/5 Noise cancelling 5/5 Headset controls 3.5/5 Connectivity 5/5 NOW based on the price this is about what i expected, but what really impressed me was the battery life and the charging time. I use this headset 4-7 hours a day on weekdays and 13 hours a day on weekends. Only have had to charge the headset up every four to six days. And the charge speed is incredible. Battery was at 10%, plugged it in went to get groceries, got back to a full charge. Lastly the range is insane. I was able to hear my discord chat the entire time i walked from my room to my car and thats at least a 600 foot distance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soarinsen, Awesome! We're delighted to hear that you are enjoying the sound, comfort, battery life, controls, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Durable and great battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones they’ve been durable. I’ve had them for a while now I carry them with me in my bag for college definitely can take a punch. I have a scrape on mine after a huge impact, but doesn’t affect performance and the battery Life is amazing.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Super comfortable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had them for a few days but they’re extremely comfortable to wear. Wouldn’t recommend for high intensity workouts but great for lounging, light walks, and car rides! Love the features it has like noice cancellation and being able to turn it temporarily transparent while holding your palm to the right ear piece!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rothchild, Great choice! We're also glad that you are enjoying the features of your new headphones and comfortable to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best purchase made for 2023
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones from Sony. The best noise cancellation .Comfortable and lightweight. Unique features, The sound quality out of these are amazing. Does really well in all areas of music genres. The sound quality out of these are amazing! Fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanK, nice! We're glad you like the noise canceling feature, comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good, but not amazing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of Wyze noise cancelling headphones that work fairly well, but just couldn't handle some of the noise during flights, so I upgraded to these for their supposedly "unprecedented noise cancellation". I was disappointed to find that they are only slightly better than the Wyze headphones even though they four times the price. They are comfortable, sound great and offer good noise cancellation, but I would not buy them again when I can get 90% of the performance for 25% of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrownTrousers, We appreciate your feedback and we're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones w-5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crisp and clear. Noise cancellation is not 100%. Bluetooth lags.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA!
Thanks so much for sharing your review on the WH-1000XM5! It is fantastic to know that you’re finding the sound crisp and clear.
We also appreciate your honest feedback regarding the noise cancellation and the Bluetooth timing.
If you need any help with your headphones, we invite you to contact our support team so we can look into this for you. https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about them, good sound quality, fits well in the ears, good connection with my cell phone, I really like everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvelinoC,
We’re so glad you’re loving the WH1000XM5 headphones! Great sound, a comfy fit, and an easy phone connection make them a fantastic choice. Thank you for trusting Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you learn the controls this is fantastic! Sound comes through clear, the mic works very well, and I love that you can change between hearing background noise to cancelling all the noise with one button. Charges up fast and lasts for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreyaR, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you are enjoying all the improvements, especially the superb audio. noise cancellation, ambient sound mode and clear call quality we made on these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality headphones, Bluetooth and keeps a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosP,
It's good to hear you're enjoying the nice quality of your WH-1000XM5 headphones! We're pleased to know the Bluetooth connectivity and long-lasting charge are serving you well. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Good sound and noise canceling headphones. I was very impressed by how good these are
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elohim,
It makes us really happy to hear that you are so impressed with your WH-1000XM5 headphones! We take great pride in our industry-leading noise cancellation technology, and it is wonderful to know that the sound quality has made such a positive impact on your listening experience. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, we aim to provide a truly immersive environment that lets you focus entirely on your music or calls. We are thrilled that they have lived up to your expectations for a premium headset.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing headphones for just about everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far better than I was expecting. As someone who is new to “premium headphones”, these blew me away. I’ve been used to AirPods and gaming headsets and I cannot even express how much better the MX5’s are than anything I’ve used. The noise canceling was the most surprising, I expected it to dampen most things around me but it simply cuts out all sound. Road-trips, air travel, gym sounds, and construction zones’ sound pollution are completely removed from my life when I turn on the noise canceling. The mobile app is relatively confusion free and simple to set up. The custom EQ settings were great for finding my favorite audio experience for music. If you’re looking to use these as gaming headphones, I’d look elsewhere. While the sound is amazing, the latency is a bit too much for any sort of competitive games. However, I’ll use these for single player games to enjoy the atmosphere even more. Before I got these I read quite a few reviews about them not being good for gym usage, but I disagree. They cut out all sound and I can’t hear the gym’s music, treadmills running, or weights slamming (unless they’re my own). In terms of sweat damage, they dry off quickly and as long as you take care of them and clean them, it’ll just be fine. I sweat quite a bit and have noticed zero problems with anything during or after workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TC907, Amazing! We appreciate your detailed review and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sounding headphone. Bass is just prominent sounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kuyabodjie36!
Thank you for your feedback on the Sony WH-1000XM5 headphones. We are thrilled to hear that you appreciate their impressive sound quality and prominent bass!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones for this price. The noise canceling is very good for airplane trips and the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johnny,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH-1000XM5 headphones are providing excellent noise cancellation during your airplane trips and gym sessions. It’s rewarding to know that their performance offers you such a valuable and enjoyable experience in different environments.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Not ideal gym headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! However if you are planning to use them for the gym I would go for another option as these slide off very easily. At least for me they slide off with no effort when laying down on the bench. However, they are great for running, super lightweight and amazing noise cancelling feature! The Sony headphone app is super easy to navigate as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelica, Great! We're glad that you like the noise canceling and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie