Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating whether I should get these over the airpods max until I started to see review for both headphones from youtubers and audiophiles and mostly they were saying that the xm5s or xm4s would be a better pick than the AirPods max considering the overpriced headphones is heavy and can be uncomfortable for longer periods of listening times. 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GKG123, You've made a right choice! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
I love my Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing. The noise cancelstion is outstanding and the bass on them are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HugoJ!
Thank you so much for your feedback on the WH-1000XM5 headphones. It brings us great satisfaction to hear that you’re happy with the noise cancellation and bass performance.
These headphones are designed to provide an immersive listening experience with industry-leading noise cancellation technology, adaptive sound control and high-resolution audio support to deliver rich and detailed sound.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound incredible, recommended, I loved the color and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
AMAZING SOUND AND NOISE CANCELLATION!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife suffers from extreme over stimulation from sounds. THIS PRODUCT HAS CHANGED HER WHOLE WORK DAY, in the best way possible! If she has these on and I come home from work, she has no clue I am home. I can bang doors/drawers and she isn't bothered. I tried these on and it basically shut out the world. WOULD RECOMMEND HIGHLY!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricE,
Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these as a gift and was told they sound great and are super comfortable. the noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JasonB!
We’re thrilled to hear that your gift was a hit! It’s wonderful to know the WH-1000XM5 is delivering the comfort and top-tier noise cancellation we’re known for.
Thank you for choosing Sony for your gift-giving!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Quality headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones. Can’t say enough about it. Really drowns out the outside noise. Great sound. Worth the money for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, frankthetank!
We’re thrilled to hear that the WH-1000XM5 headphones are living up to the hype for you! It’s awesome to know that our noise-canceling technology is doing its job and letting you fully immerse yourself in your music. Hearing that they are "worth the money" is the ultimate compliment.
Enjoy the peace and quiet, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony headphones WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great battery life, good sound quality and excellent noise cancellation. I did have an issue with when I am listening to music, it would stop playing when ever I started singing or if I spoke to someone else, not sure why this was happening, overall it’s a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GherardoC,
We are thrilled to know your satisfaction with the exceptional sound quality, long-lasting battery life, and industry-leading noise canceling feature of our WH-1000XM5. Regarding your concern, it's possible that the Speak-to-Chat function (the headset pauses or mutes the music which is being played) of your headphones activates when you sing loudly or speak to someone. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. But you don't have to worry, you can disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident or if you don't want the music to pause when you begin to sing. For details, please visit the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html
I hope this helps.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great noise canceling and sound quality. Water resistance makes them great for the gym. Had the XM4's but these are a noticeable improvement on an already great pair of cans!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2FakeHipsDontLie, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as expected. Quality is good though!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, thanks so much for your review and for choosing the Sony - WH1000XM5! We're glad to hear you're enjoying their great quality, our team put a lot of care into delivering clear, immersive sound and top-tier noise cancellation. We appreciate your feedback on the volume level, and we'll definitely share it with our development team as we continue to improve. Thank you for being part of the Sony family! Best regards, -Dominick
- Pros mentioned:Sound quality
Top choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation. Great sound fidelity overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GuilhermeP,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the WH1000XM5 headphones' noise cancellation and sound fidelity. It means a lot to us that the quality of our technology enhances your listening experience. Your positive feedback inspires us to keep delivering products that bring both innovation and enjoyment.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfort, connect to multiple devices, and great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Best headphones ive had so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm5 are very comfortable even over extended time of use. They also have an amazing noise canceling feature that i use constantly would definitely recommend checking out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownMagic, We're glad that you are enjoying the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Stellar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will simply echo others...these are the king. Cleaner on the low end brings out more detail in the mids and highs. I had moments of "wow...I never heard that before"...and this is coming from the xm4. I won't say it's massively different than the xm4 (I use the bright eq setting) but it's there. Noise cancelling is impressive. Give it about 2 or 3 seconds to adapt to your surroundings and just listen to the quiet kick in. It's pretty cool. I tested it out with a vacuum cleaner running right next to me. At first the xm4s are full on so you might be fooled in thinking that the 5s are worse but let the xm5s adapt and kick in. Once you do you'll be blown away. Larger case and no fold in doesn't bother me. The case is longer but it's also thinner. All in all I'm happy with these. An IP rating would have been nice but at this point and outside of that I'm not sure how you can make these any better. The 6's will have big shoes to fill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patsfan, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Top notch quality at a reasonable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Strong noise canceling performance. Battery life is as advertised. There is really nothing bad to say about these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iostream, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Definitely recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! It's so comfortable and the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
WH1000XM5 over ear BlueTooth Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable... very easy (no cord), nice Noise-Canceling capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyF,
Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Best On-Ear Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Sony 1000X M3 and I’m really happy with it so far. Music sounds great and the headphones are still comfortable after two hours of consecutive use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pb482,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
"Auto" features need work. Connection issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to like these headphones but there are some major issues that cannot be looked past. I primarily use these for work as I work alone around woodworking machinery all day. I previously had the Bose quitecomfort 35s for 6yrs and loved them but when they eventually wore out, research led me to try these out. Needless to say, due to the machinery the noise cancelling abilities were my primary concern The good: The sound quality is great, they are very comfortable for extended wear, the app is easy to use and control the headphones The irritating: The noise cancelling ability unfortunately did not meet that of the Bose quitecomfort 35s, don't get me wron it works pretty good, but just not as good which was disappointing. The "auto" features are an absolute annoyance and Inded up turning it off. It would detect I wasn't wearing the headphones even when I was. Constantly having to go back to my phone while I'm working to connect them again. The hand swipe features are cool but they are so sensitive that additionally while I worked it was constantly changing the volume or song when I never intended to. Like it reacts to ANYTHING touching them, not just your hands. The strech strap from my respirator would activate it. The BAD: Not sure if they purposley made the headphones not work right for samsung but, it a huge thing for me. I often work 12-15 hrs a day, take care of the kids and normally am not able to have any time to myself or watch a show until around 10 p.m. obviously, I use the headphones as to not wake anyone in the house up. Unfortunately, for whatever reason the headphones do not time up with the tv and play the sound in an insane reverb/crazy feedback. Its hard to explain but it sounds like its using the sound from the tv to communicate in morse code. I have up to date smart TV and have NEVER had an issue with ANY of my other bluetooth headphones on all of our TVs, and wouldn't you know it. The headphones do it on ALL 3 of our samsung TVs. So, to me to make a product that isnt compatible with the most popular brand of electronics is a HUGE foul. Overall, they sound great when they're working properly and the auto features arent doing whatever. To me they are VERY MEH. Ill have to just go back to the Bose 35s, theyre better than their newest models as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gearhead485, While we're glad that you like the sound, ease of using the app and comfortable to use, we regret that the noise canceling function did not meet your expectations and not working properly with your Samsung. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem and turn this into a better experience.
First, please ensure that the software installed is updated with version 2.1.0. If the effect of noise canceling is not sufficient, please also try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/articles/00267839
For other issues you've encountered, we also recommend resetting/initializing the headphones and check if the issue is resolve.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin