Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and comfort! Been using them for a while and have been nothing but amazed. The noise cancelling and audio quality are what I look forward to the most when putting them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelE, Thank you for the great review! We're glad you like the excellent noise cancellation, incredible audio and comfortable fit of your Sony WH-1000XM5. It sounds like we hit the the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
A must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling Love the design also being super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshA, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Headphones - Great Musicality and Great NC!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a few weeks now, and primarily bought them for the work environment. Later in the year, I will be transitioning to a noisy open cubicle floorplan, and that is why I bought this noise cancelling headphones. So far I am very impressed with the high quality musicality of the headphones, as well as the noise cancelling capabilities; my last corded NC headset was nowhere close to either in capabilities, but was fantastic at the time I bought them. This Sony headset has set the bar even higher! I now use them almost every workday, and some weekend days, just because they are so good. I highly recommend them to anyone, especially anyone using an Android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelInNC. Great! We're are thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the amazing quality, sound, and noise cancellation of the WH1000XM5 headphones. It’s rewarding to know that they deliver an immersive listening experience that stands out. Your kind words inspire us to keep pushing the boundaries of audio technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound love you can control eq settings and work great even with apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickN,
We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Sony XM4s, Boses, etc. Bose has released a competive model. It costs $100 more and have been able to compare in store it depends on concern with sound or noice cancellation. Best buy had this model and sell for $299 and even looked for a price without me asking. The manager, Keith, is really a super person. He told mechechas been at Best Buy for 17 years. I haveckbown him for 12 years, since day I moved back to Gainesville Store. I check online, but purchased most of items at this store I was cocerned with both. My opinion this model is better than the new Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Great buy, DarrelS! We're pleased to hear that you are satisfied with your purchase. We also appreciate you taking the time sharing us your wonderful shopping experience. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good sounding
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the last model. Sounds great. Noise cancelling on planes is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dxdaytripperxt,
Thank you for choosing Sony!
We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing wireless headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, super sturdy, and amazingly warm sound signature for the price. These are by far the best wireless ANC headphones I've used, blowing the AirPods Max and Bose QC45s out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffrey, Thank you for the positive review! We're glad you like the comfortable fit, super sturdy built quality, warm sound signature, and overall performance of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Noise cancelling headphones review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I made, it really cancel all the outside noise , and is so comfortable that I can sleep with them on .
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MatiasC! Thanks for purchasing our WH-1000XM5 and we are happy that you are satisfied with your purchase and performance of these headphones. Glad to know you appreciate the excellent noise cancellation and exceptional comfort these headphones deliver. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Comfort, Sound quality
The best so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony is the GOAT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Solid performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both incredibly comfortable and good sound! The features that it comes with are very nice. Great for those that want an all rounder headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the positive review! We're glad you like the comfortable fit, good sound, and overall features of your Sony WH1000XM5.Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Good options if you lookind for everyday headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazingggg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing !!! Noise cancellation. And easy to use. Also very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I use every day at the gym and the battery is durable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlejandraH!
We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.
Thank you again for choosing Sony to power your workouts!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and he absolutely loved them. Super comfy and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaK, We're glad that the recipient love these headphones. Thank you for choosing Sony. Erin