Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Just wish they were louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisD,
We are thrilled to hear that you are enjoying your WH-1000XM5 headphones. We aim to deliver a world-class listening experience with every pair, so knowing you find them to be a great addition to your audio collection is fantastic.
We also appreciate your feedback regarding the maximum volume levels. While we design our headphones to provide a balanced, high-resolution soundstage that protects audio integrity across all frequencies, we understand that some listeners prefer a bit more punch. Your input is incredibly helpful as it helps our engineering teams understand exactly what our customers are looking for in future generations of our 1000X series.
Thank you for choosing Sony and allowing us to be part of your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Battery life
sony wh-1000xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. I was never a fan of over the ear headphones till a buddy of mine introduced me to these. They last a long time on a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthbarN!
We are excited to hear you're now a fan of over-the-ear headphones and that the WH-1000XM5s were the ones to win you over!
It's awesome that they are lasting you so long on a charge, as we've designed them to keep up with even the longest days of listening. With their incredible noise cancellation and premium sound, they're the perfect companion for your music.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Step down from XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had XM headphones since XM3. I work as a programmer and use these headphones at least 5hrs+ per week day. After work, I head over to gym for another hour of usage. I have been using these headphones for a month. I've always appreciated good and clean noise but noise cancelling is my top priority I am comparing this to my XM4s which I've had prior to these and used it in exact same conditions and usage for more than a year. Noise cancelling is not good at all on these headphones. I can hear my colleagues more almost clearly. I had to double check the settings multiple times so far to make sure noise cancelling is actually on. When I go to the bathroom at work and turn on the vent, you can clearly hear the difference in the amount of vent noise that gets in. When I have my head down, its loud, when I am washing my hands, its not as loud. It is a small one person bathroom so its not the distance. It is all this AI crap that they use now and the AI is trying to decide how much it is supposed to let in or out. XM4s would just keep everything out and that was that. This is super annoying that the amount of noise cancellation just keeps changing when you move 2ft... As I am just writing this, I just head my colleague move his mouse, while these are on my head... Not a keyboard click, but he just lifted his mouse and put it back down... 15ft away from me... wow ... total crap at this price point if you ask me. Noise cancelling seems to equal to how well the pads are covering your ears added with whatever you are playing and to me that is not noise cancelling... This whole using AI to adjust noise cancelling idea is a total bust. They should have improved what was on XM4s not re-write what was working. Enough about the noise cancelling, or the lack there of, let's talk about battery. It is also not superior to XM4s. At the end of a work day, XM4s would have more than %50 easy, these go down to %30 and when it is time to go to the gym, after 15 minutes or so, they are down at %20... Comfort You can clearly see in the pics that the XM4s have more padding. These cover around my ear more but they are more pushy kind of squeezing it Mobility As others stated, these don't fold. It has a bigger footprint. Loose point there too Conclusion These are not an upgrade to XM4s. There is a slight improvement on the sound I will give you that XM5s but it is not worth it since XM4s are already an amazing sounding pair. I will most likely going to return these and get XM4s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaggy, while we're glad that you like the sound quality of the XM5, we regret that the noise canceling function, comfort, and design did not meet your expectation. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You can also slide the left and right slider to adjust the length of the headband for comfortable listening experience.
If the effect of the noise canceling is not sufficient, please check the following:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Worthwhile upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4's to these. Aside from the lack of folding, I find them to be a worthy upgrade. More comfortable around the head and the upgrade to sound quality is noticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibanez, We are glad that you like the quality of your new Sony headphones. The XM5 headphones are definitely a worthy upgrade. Sorry to hear about your concern. Despite that, we are happy that you still like your XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Qualiy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Sony never disappoints!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnE!
We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.
Thank you for your continued trust in Sony!
Best regards,
Gus, Sony Social Media Team
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses they’re great for everyday use but wouldn’t recommend for the gym cause they will slip off because of the sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Christian!
We are so pleased to hear that you love the WH-1000XM5 headphones and find them great for everyday use. It's wonderful that they are meeting your needs for daily listening!
We also appreciate you sharing your experience about using them at the gym. We understand that comfort and a secure fit during intense, sweaty workouts are a priority, and we value your note about them potentially slipping off in those conditions. Your input is valuable, and we'll certainly share it with our design team as we continually work to improve our products.
Thank you again for choosing Sony and for sharing your complete experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Soney
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This type of headphones having a great sound system
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarwanA,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
- Pros mentioned:Sound quality
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love his new headphones! Quality is really good and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KennethD,
Thank you for choosing Sony!
We’re excited to hear that your son is enjoying the WH1000XM5 headphones and appreciates their quality and sound. Knowing they bring such positive experiences to your family means a great deal to us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. Her Skull Candy Hesh 2 headphones that she had for 5 yrs broke. I took her to BestBuy so she could try out several models and this is the pair she picked. The noise canceling is amazing and if she wants to hear whats going on around her all she has to do is put her hand on one headphone and it lets the surrounding sounds in at a controlled level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
Thank you for the 5-star rating! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great Pair of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite pair of headphones I've had. The sounds is top notch and the battery life/charging is phenomenal. The carrying case is nice as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamclay, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a terrific upgrade from my xm4’s. They’re light in weight and outstanding in sound quality. Probably one of the best pairs of noise-canceling headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnPuz Amazing! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised. The noise reduction is amazing and the sound quality is very great.
I would recommend this to a friendBrand response from SonyListens
Posted .That is fantastic feedback, EricC!
We are so glad to hear that your WH-1000XM5 are working as advertised and providing such an excellent experience.
Knowing that you find the noise reduction to be amazing truly validates the advanced engineering in our dual processors and eight-microphone system. That industry-leading silence is exactly what we strive to deliver. And of course, the very great sound quality ensures you can enjoy your audio distraction-free!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Get it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's honestly amazing. The noise cancelation and transparency mode is so good. It's so comfy, like a pillow is wrapped around ur head, sometimes I forget its on my head from how comfortable it is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasharA, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality! My husband's an over the road truck driver and he swears by these things. Doesn't feel heavy on his head after several hours of wear and doesn't put a lot of pressure on his head, as compared to the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrinaLaChica, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl