Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12108776
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Slightly bigger than the 4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great and the noise canceling is the best you can get of any over ear headphones right now, but they are too big for my head. I had the 4’s and they fit a little big too, but the 5’s are a good bit bigger. Because they don’t clamp tight enough and the head band is too long, they don’t seal well and pull away from my ears when I turn my head side to side. This effects the noise canceling because it won’t seal around my ears consistently. And because it doesn’t have enough clamping force, the headband puts more pressure on the top of my head and hurts after awhile. I love Sonys, but I prefer the fit of the 4’s. I don’t have an abnormally small head either!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carly, Thank you for choosing Sony. While we are glad to hear that you are happy with your new headphones, we are sorry to hear that it did not meet all of your expectations. The WH-1000XM5 is for All day comfort with an elegant design! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Very happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product for conference calls. Comfortable, excellent noise cancellation and exceptional audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddG,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, noise canceling and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Excellent Father’s Day gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and light weight! We are using it daily both work and pleasure. The charging time is quick!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmetO,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, light weight design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony is always good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundNice product and very good for nose cancelation nothing beats Sony
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Premium sound and great noise cancelling. Very comfortable to wear fir long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillerBug666, Thanks for sharing your feedback. We are glad that you like the sound quality and noise canceling feature of your new Sony WH1000XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and fine detailing. Noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
These headphones have no competition.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is superb. You think your airpod pros are nice? Put these on and you will want throw your cute earbuds in the food disposal. Whats most impressive about these headphones is the voice isolation feature when on phone calls. You can be in a car with loud music on the phone, and the person on the other end of the line will only hear your voice. The technology is so good it makes everyone else look bad. It doesnt make sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesReviews, thank you for your input. We're glad that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great quality headphones and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jordy!
We are absolutely thrilled to hear that you are impressed with the WH-1000XM5 headphones! It is incredibly rewarding to know that you recognize the really great quality and the excellent sound performance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sound quality was awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were very comfortable to wear and the sound quality was awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patri, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really nice and good and the app that works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyT,
Thank you for sharing your great experience!
We're so glad you're enjoying the sound quality of your WH-1000XM5 headphones. The new drivers were specifically designed to deliver a clear and balanced audio experience, so it's wonderful to hear you're noticing the difference.
It's also fantastic that you're finding the Sony | Headphones Connect app useful. It's designed to be a powerful tool for personalizing your listening experience, whether you're adjusting the equalizer, fine-tuning the noise canceling, or using the Adaptive Sound Control feature.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Crisp, clean, comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is crisp and clean, the fit is extremely comfortable, so happy with the purchase and the price well worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlbest, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones - Wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The only struggle is trying to get them synced for the first time with having to download the app and everything which you have to do everytime you want to use them with a new device but after that connection is easy and ready to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunaW, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones. Very light which is great for long sessions and the noise canceling feature is great. App isn't as simple to navigate as I'd like it to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, We're pleased to hear that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Nice headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. The carrying case came in more handy than I thought. The battery life is actually very nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you like the sound quality, carrying case, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Would purchase again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones! Listening to music is a whole new experience now. Noise canceling feature is top notch. Holds it charge very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Oscar! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Amazing headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great audio and noise cancelling feature. They are also super lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieA, We're pleased to hear that you like the lightweight design, audio and noise cancelling feature. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting headphones for a while, and I am so happy with these! Sound quality is fantastic and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cad72, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great if not inconsistent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from the 1000XM-4. It's a good headset depending on what you like and what you're coming from. If you don't mind Bose sound tuning of less bass and more mids it's not bad. I not the Google Assistant is a little more consistent than the XM-4. The charging on this headset is a massive upgrade in speed. In less than an hour at work they went from empty to full. By default the auto pausing is a little sensitive. My main gripe with these is the noise canceling microphones while on a voice call. While the canceling and voice isolation is incredible it's inconsistent. I was able to have real conversations on the phone while mowing my lawn speaking normally. At the same time the connection was shaky and inconsistent. Nice that connection becomes more solid this will be a game changing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Authentech,
Thank you for the feedback and we're sorry to hear the voice call issue with your headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Thanks for the wonderful 5-star review! We designed the WH-1000XM5 to deliver truly Industry-Leading Noise Cancellation, and we're so glad you can tell the difference.
That powerful Noise Canceling is constantly optimized by our Auto NC Optimizer using AI to ensure you always get the best performance, whether you're on a plane or in a busy office. Pair that with the all-day comfort and superb sound quality, and you've got the ultimate listening experience!
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Very comfortable! Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeteW,
Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David