Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12108776
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. High quality sound! Fit perfectly with no noise interruption.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ralphdallas, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good and noise cancellation is also good. My son loves these headphones and the charge last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leena, Great! We're thrilled to hear that you are enjoying the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphones H5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best set of overear headphones comfortable easy to use awesome sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardP, Amazing! We're delighted to hear that you like the sound, ease of use, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and comfortable! Highly recommend as a gift or for yourself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolinaG,
Great! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Definitely better than AirPods Pro max. Sound quality is phenomenal and very comfortable around your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobain, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Definitely recommend !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SummerP,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Sound quality
Upgrade from the Beats Studio 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an upgrade to my Beats Studio 3. Upon listening to these for the first time, I was impressed with the ANC performance, sound, and build quality which is all a step above the Beats. The only negative I can think of is how the case is larger than the Beats' case but other than that it is perfect. I also enjoyed the Sony app and all the features it offered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Excellent choice! We're also glad that you like the noise canceling, sound quality, build, use of Headphones Connect app and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love this model—of the Sony OTH headset/ spearker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this/ I tested against the AirPod max too- I think the sound quality is far superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for the amazing review! We're honored to hear the Sony - WH1000XM5 stood out in your comparison—especially in sound quality. These headphones are built to deliver an exceptional listening experience, with industry-leading noise cancellation, crystal-clear audio, and a lightweight, comfortable design perfect for all-day use. We're glad they impressed you, and we appreciate you choosing Sony for your sound experience! Best regards, -Dominick
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are visually pretty, but, wearing them feels a little weird because they stick out on the sides - they’re definitely wide, so say goodbye to laying down and wearing them. The way they extend is unique, but I worry about the longevity of the arms. Additionally, the way they are meant to sit in the case is awkward, and a more clunky experience than the older model. Not a great user experience, especially for the price, I don’t want to feel like i’m struggling to get them out of the case. Not great for situations like an airport, or class. The headphones themselves work great, but unfortunately everything else about them is a let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaZ,
Thank you so much for taking the time to share such detailed and honest feedback about your WH-1000XM5 headphones. We genuinely appreciate you letting us know your experience.
We're really sorry to hear that while the sound quality is great, several aspects of the design and the carrying case experience did not fulfill your expectations.
Your specific notes on the "wide" fit, the longevity concern with the extending arms, and the awkward case placement are incredibly valuable. We rely on feedback like this to improve future products and design choices.
Thanks for considering Sony headphones and for providing us with this helpful information.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these for traveling. Noise cancelling is great for the noises of plane/train. Sometimes have trouble switching connection from phone to computer but besides that no issues. I bought them full price and I recommend waiting for a sale or looking at prices elsewhere like Amazon. Had lots of issues with my AirPods charging and now these Sony are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieM, we're glad you are enjoying our product! We're sorry to hear that you have an issue with your Sony unit. Please follow this link when issues occur:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony.
- Pros mentioned:Battery life, Sound quality
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is amazing and so is the audio love the Sony app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're delighted to hear that you like the audio quality, battery life, and use of app. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good but not exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone with some flaws( minor). 1. The material on the ear cups is finger print magnet. 2. It feels so hot after using it for an hour so. I was sweating after using it for a couple of hours. 3. The case/folder is very large and cumbersome to carry it around. 4. The noise canceling and audio quality is excellent but not exceptional or any better than from the new Boss quiet and apple earMax. Overall very good headphone with some flaws.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyA,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We always strive to deliver the best quality with our headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Don’t hesitate, just buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, tons of great features, long battery life and the best active noise cancelling in the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD, Excellent! We're thrilled you like the amazing sound quality, cool new features, long battery life, and amazing noise cancellation of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and noice canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisO, great! We're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones.....the noise cancelling is fantastic and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveW, Great! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is one of my favorite headphones amazing sound very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Game666, Thank you for telling us about your experience with your WH-1000XM5. We're happy to hear these headphones deliver amazing features, excellent noise cancellation, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
Great Purchase!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones, nice sound and easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uttran225, This is great! We're glad that you like the sound, ease of connection, and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Very good
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half the price of the airpods max and very similar. Lightweight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fronk, perfect! We're glad you like the build quality and comfort of our industry-industry leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
LIFE SAVING for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My husband has the earbud version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin