Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12108776
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best over the ear headphones in the market so far
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I love sony headphones. I had 3 generations of this one. I love the improvements from each. things to consider are the connectivity to multiple devices is not as seamless as I would want it to be. it is still pretty good but I think they can improve that for next gen. sound is amazing. every time I put it on I am amazed. I use it for gaming, music, and streaming movies. no audio lag when in bluetooth even when playing fps shooters like warzone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Weight
Solid buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphones that are lightweight. Bass can be a bit distorted at the highest volume
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Fnr32!
We’re glad to hear you’re enjoying the lightweight design and solid build of the WH-1000XM5. Since these are tuned for high-fidelity clarity, pushing the volume to the max can sometimes tax the drivers. To help with that distortion, you might try using the Manual EQ settings in the Sony | Headphones Connect app to slightly lower the lower-frequency sliders when listening at peak volumes.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
NICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones are nothing short of exceptional, delivering an unparalleled combination of comfort, advanced features, and outstanding audio quality. Comfort is king when it comes to prolonged use, and the WH1000XM5 excels in this department. The plush ear cushions and lightweight design make them perfect for extended listening sessions, whether on a long flight or during a workday. The ergonomic design ensures a snug fit without any discomfort, and the build quality exudes durability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZainK,
Thank you for the purchase! We're glad to hear that you like the sound quality, comfortable design and smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Solid headphones, some minor gripes.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Great sound quality, noise cancellation, and battery life. They are a bit heavy and I don't like the case or that they don't fold up. All in all, great purchase but might be a little overpriced for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samstha, we're glad that you like the sound, noise cancellation, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Amazing Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight Noice cancellation on point Amazing quality sound Easy to connect and the battery life is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess,
That's great! We're glad to hear that you like the light weight design, noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Nice Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Sony WH-1000XM5 headphones for a while now, and I couldn't be happier with my purchase. These over-ear headphones are incredibly comfortable, making them perfect for long listening sessions without any discomfort. The noise-canceling feature is outstanding, effectively blocking out background noise and allowing me to fully immerse myself in my music or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorisC,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Easy to Connect, Super Comfy to wear for extended periods of time. Battery Life is great over 20hrs ++, Replaced Bose headphones with these new Sony's just a way better headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slider99, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
the best wireless around ear headphones out!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great bass, super crisp lows and mids. the noise cancelling is great. the whole headphone is super light and very low ear and head fatigue over long periods of listening. battery life also great, got 20-30 hours usage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi masterbootrecord, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Battery last a long time. Love the fact the they keep improving with constant software updates via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mvegaz, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a while back on sale I don’t regret it. Use them everyday when I go for runs don’t hurt on the head feel light and great sound. Noise cancellation is amazing only downside is the ear muffs fold up when you have the headphones around your neck, personal preference to have them fold down but overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacsG, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
sony wh-1000xm4 review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought these headphones about 5-6 months ago now and I absolutely love them. The sound quality is top notch and I love using the noise cancelation mode whenever it's a bit too loud wherever I may be and I gotta say it works amazingly. Another great thing about these headphones is the charge time and battery life! It only takes me about 30 minutes maximum to fully charge the headphones and the battery life can last me all day! The price is perfect for what you're getting. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, MarinaV. We're also delighted to hear that you love the sound quality, noise canceling, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are simple to setup and really, really do offer amazing noise canceling. I get hours and hours of use between charges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlfredW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that the setup was simple and that you're experiencing the amazing noise cancellation and long-lasting battery life. We're always working to create products that enhance your listening experience, and your feedback lets us know we're on the right track.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Wasnt as great as i hoped…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love the Sony WH-1000XM5 headphones, especially after all the glowing reviews, but my experience was a letdown. While the sound quality is good and the noise cancellation is solid, the overall comfort and usability fell short for me. The new design looks sleek, but the headphones feel awkward after extended use — the headband padding isn’t as comfortable as expected, and the ear cups felt a bit too snug. Also, for a premium product, the touch controls can be overly sensitive and frustrating to use. Battery life is decent, but nothing groundbreaking compared to older models. Honestly, I preferred the XM4s in terms of comfort and value. For the price, I just expected a more refined experience. These might work for some, but they didn’t meet my expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toni, thank you for taking the time to share your detailed feedback on the Sony - WH1000XM5 headphones. We're truly sorry to hear that your experience wasn't as positive as you had hoped, especially after all the positive reviews. We appreciate your recognition of the sound quality and noise cancellation, these are two areas we constantly strive to perfect. That said, we understand how important comfort and usability are for premium listening experience, and we're sorry the design and touch controls didn't feel as intuitive or comfortable as you'd expected. We'll be sure to pass your thoughts along to our product team since every bit of feedback like yours helps us improve future designs. Thanks again for your honest review, and we hope we'll have the chance to restore your confidence in Sony. Best regards, Dominick
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Battery life, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Impressive cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty impressive headphones. Have some issues with the dual device syncing back and froth from my iphone and macbookair but you can lock a specific device in the app just a confusing feature. The ANC works really well and the ambient setting is good too. Was a little turned off by the high price but considering I wear headphones about 8 hours a day they have been worth it. Earcups not quite as comfortable as my old bose quiet comfort 2's but I may try replacing them with a different material in the future. The black ones do smudge easily but that's only a minor complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howcanbe,
Thank you for the review and we're glad you like the sound quality and comfort of the headphones. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Sony WH- 1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for working out or if you need to.do some deep cleaning. Excellent quality and all around comfortability!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceB,
That's fantastic to hear! We are so glad that your WH-1000XM5 headphones are proving to be the perfect companion for your workouts and cleaning sessions. It's great to know you're enjoying the excellent quality and all-around comfort.
A feature that makes these headphones so versatile is Adaptive Sound Control. It's designed to automatically adjust the noise cancellation based on your activity, whether you're stationary, walking, or traveling, which means you can have the perfect sound experience while staying aware of your surroundings when you need to.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Sound quality
Yep...Best Ones Yet!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Beats Studio 3 Noise Canceling headphones first. They were horrible! Took them back, talk to a few actual headphone junkies and purchased these bad boys! They are awesome! Sound is great and I am a very annoying critical person. I need bass for workouts and prestige sound when relaxing. These do it all! You earn badges as you use the product. It takes pictures of your ears (voluntary) to make sure the sound is dispersed correctly. The Noise Canceling is next level, with an ambient sound option if needed. Yep.....buy these before they disappear. The good products always seem to get lost in a black hole!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrMullins, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
- Pros mentioned:Battery life, Sound quality
Amazing noise cancelation!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation for office warriors! I bought these after having a hard time switching from one device to another when receiving a call with my last pair of headphones. These did the trick and have outstanding sound! The app is great and allows custom settings that blew my mind. Also, great battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyC, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin