Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12202523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone were just great. They had superb comfort while also meeting my expectations of sound quality. The Sony app allows for more preference on sound quality and is great for alternative audio formats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aiden,
Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5 Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and easy to set up. Light weight and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Noise cancelling indeed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to read a lot, but I have noisy surroundings, when I got these headphones, they were better than I ever thought. I can activate and deactivate the noise cancelling so I never have to take them off. Worth the money. Wish they could have ear pieces that I could wear while working out, it’s the only thing missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlondraR! Thank you so much for your glowing five-star rating! We're thrilled to know that the WH1000XM5 has become your go-to reading companion and that you're enjoying its outstanding noise-cancelling capabilities. We truly value your feedback regarding the inclusion of earbuds for workouts in the package, we will take it in consideration. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Sound quality, Weight
Want the best sound for your music and movies?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, I didn’t even realise there were sounds I have never heard before on songs I have been listening to in forever. Love the adaptive sound, so light and stylish. Really a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Desiree,
Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, adaptive sound control smart function, and very lightweight & stylish design of the WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Definitely worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and noise cancellation features. Great comfort on your head. High quality and durable. Got it for my son to focus before his swim events. Definitely would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaudioguy. Thank you for the 5-star rating! We're thrilled you like the excellent sound quality, top notch noise cancellation, comfortable fit, durable and high-quality design, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
SONY WH100XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Amazing audio and high tech, I love them for the gym especially and just perfect for anytime anywhere. They also charge very quickly and the battery life lasts very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariT,
Perfect! We're glad that you like the sound quality, battery life, and charging function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy; headphones 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I understand all the hype about them now. Love the noise canceling and how it stops when it hears you speak. The music sounds really clear, really good sound quality. I'm in love with the color and shape of the headphones, very aesthetic, and the case is super useful. Also like the fact that it has a headphone jack, perfect for flights. Haven't tried the 360 reality audio yet, but I've read that you have to pay for an app to have that so I don't think that's something I'll do. Overall in love with these, no problems so far, and so it's worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabiolaSR, We're glad that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud. Good quality, easy to use you comfortable. And compatible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelP, Thanks for the wonderful feedback. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great quality, excellent value for money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Loving it! Features are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this headset! Sounds amazing, using the app I connect to my computer and phone simultaneously and have seemless use between the 2, taking phone calls, teams calls and music listening. I love the simple quality of life features on it, such as, taking off the headset automatically pauses my music, then it resumes when I put it back on. Pausing and toggling the noise cancellation has been wonderful for my work environment as well. Highly recommend stepping up to this model if you're looking at the Sony brand line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing for noise cancellation and sound. They’re sturdy and flexible around the ears but be carful when you handle them. Daughter picked them up after having them for 6 months the part detached to the ear pads cracked. The headphones still work though. Consider getting the warranty or be extra careful!
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Very good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Poor hinge design causes it to snap off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love these headphones. I wore them very often, but I was always really gentle with them. I purchased them about a year and a 3 months ago. One day the hinge just snapped off. I wasn't doing anything strenuous. It just broke randomly because of the poor hinge design. The warranty is only one year (for the price it should be longer!), so I can't get a replacement, but it's not even covered by the warranty because they don't include physical damage. As much as I love these headphones for their comfort and sound quality, they are not the investment I thought they would be. Plenty of other better quality headphones that will last longer for this price.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Can wear them for hours and not even notice they are on my head. Sound quality is also very good and noise canceling is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronK,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphines
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. They sound great. I would definitely buy them again as gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blueeyze60,
We are immensely pleased to hear that you absolutely love your Sony WH1000XM5 headphones and enjoy their great sound quality. It’s wonderful to know you would confidently choose them as gifts. Thank you for your enthusiastic recommendation!
We really appreciate you choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelation and very comfortable on head and over ears, can wear for hours no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyN, Awesome! We're pleased to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin